Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Ninety-five percent of Americans and 87 percent of those in the UK noted they often ordered take-out before stay-at-home orders began.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Modern Restaurant Management

JANUARY 22, 2021

Marketing a restaurant looks completely different today than it did heading into 2020. Not only are marketers in the restaurant space facing the fallout of the pandemic, they are dealing with the implications of ever-increasing privacy concerns. Let me walk through a few of these changes. Truly Personalize.

Marketing 199

Marketing Email Marketing Loyalty Program Point of Sale 199

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? That’s why we decided to donate 10 percent of sales of our off-premise take-out and delivery platform to No Kid Hungry.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

OCTOBER 26, 2021

Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. Owning the End-to-End Experience.

Mobile Ordering 216

Mobile Ordering Fast Casual Download Customer Experience 216

Modern Restaurant Management

JANUARY 22, 2021

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. INAA will develop 10 restaurants in the Dallas-Fort Worth market, with the first location scheduled to open this year. Army Officer.

Franchise 199

Franchise Franchising 2020 2021 199

Restaurant Engine

SEPTEMBER 23, 2020

This is a common problem for both new and established restaurants, and it all comes down to marketing. In this article, let’s look at 2020 restaurant marketing trends for your best year yet, and so you don’t have to ask, “Where are my diners?”. Have Someone Dedicated to Marketing. Offer Delivery. tweet this).

2020 94

2020 Marketing Email Marketing Social Media 94

Modern Restaurant Management

OCTOBER 13, 2022

When customers are paying higher prices but wait a long time for their order or receive the wrong items, it casts a more negative impression on their experience and can keep them from visiting again. By using a POS system, customers, waiters and cashiers reduce their chances of errors when entering orders.

Technology 177

Technology Loyalty Program Mobile Ordering Download 177

Modern Restaurant Management

JUNE 18, 2020

As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. Traffic to restaurants in other markets, including the U.S., Australia, and Spain have since followed a similar upward trend, as those markets also begin to ease local travel restrictions.

2020 182

2020 Guest Recovery Kitchen Safety Online Ordering 182

7 Shifts

OCTOBER 15, 2020

Never before has our local market experienced such a massive disruption to the restaurant industry as we are experiencing with the Coronavirus pandemic. Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. Takeout & delivery are changing the way restaurants operate ??

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Consumers are still very willing to get mobile and visit your stores for pick-up.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

SEPTEMBER 28, 2023

From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. Online Ordering Systems and Delivery Apps It’s believed that the global online food delivery market is estimated to be $130.2 billion and is expected to grow to $223.7

Technology 192

Technology Online Ordering Mobile Ordering Customer Service 192

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Specifically, restaurant operators will want to look at data insights from their POS system, customer transactions, and payroll to identify 2020 goals.

2020 186

2020 Website Management Online Ordering Point of Sale 186

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020.

Technology 370

Technology Front of House Social Media Back of House 370

ChowNow

JANUARY 6, 2021

To say that 2020 changed the restaurant industry would be an understatement. Invest in the right online ordering platform. Online ordering became a vital lifeline for restaurants at the peak of the COVID-19 pandemic. How to: Find the Best Online Ordering System for Your Restaurant. Keep delivery on the table.

2021 148

2021 Mobile Ordering Online Ordering Email Marketing 148

Modern Restaurant Management

JUNE 30, 2021

There is no doubt that 2020 was a transformative year for the restaurant industry. Mobile-Based Loyalty Programs. Mobile-based loyalty programs will become a cornerstone of the QSR value proposition for customers, as they have welcomed the added level of convenience and value that come with loyalty program enrollment.

Loyalty Program 199

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 199

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

ChowNow

JANUARY 15, 2021

From our first online order to our one hundred millionth , here at ChowNow, we’ve always been proud of what we help our clients achieve. Others have increased ticket sizes by 30% or doubled order frequency. By far, the best part of being in the delivery and takeout business is helping restaurants thrive.

Delivery 148

Delivery Online Ordering Mobile Ordering Email Marketing 148

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Modern Restaurant Management

DECEMBER 5, 2022

Before the pandemic, many restaurants across the country experimented with contactless order and payment solutions but did so with a relative lack of urgency. Contactless payments have become the industry standard and the future of ordering and payment solutions for restaurants of all sizes.

Loyalty Program 224

Loyalty Program Mobile Ordering Employee Relations Customer Experience 224

Modern Restaurant Management

JANUARY 22, 2020

Online Ordering and Mobile Apps. Unlike before, when you had to memorize the delivery numbers of your favorite fast-food chains, you can now order in with just a click. Thanks to the arrival of food delivery applications, the casual diner can now satisfy his or her cravings whenever he or she pleases.

Customer Service 227

Customer Service 2020 Social Media Mobile Ordering 227

Modern Restaurant Management

AUGUST 5, 2021

Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Home Delivery, Contactless Society, Increased Remote Work and the Gen-Z Digital Generation. Look for an expansion of physical and digital accommodations to support delivery service (like more parking spaces and pickup lockers).

Food Truck 212

Food Truck Retail Mobile Ordering Food Safety 212

Modern Restaurant Management

MAY 3, 2021

This success is based on a pivot to seamless mobile experiences and tech-driven data amid an ever-changing set of variables from regulation to consumer behaviors. The NPD Group predicted that restaurant digital orders would triple in volume by the end of 2020 , with mobile leading the way. Simplified Mobile Experience.

Technology 193

Technology Mobile Ordering Kitchen Safety Food Safety 193

Restaurant365

NOVEMBER 19, 2019

Here are the top 10 operational challenges restauranteurs should expect in 2020: 1. With nearly half of the United States imposing higher minimum wages starting in 2020, restaurants also need to focus on optimizing labor costs (especially as a percentage of sales). Finding and training staff.

Operations 92

Operations 2020 Mobile Ordering Social Media 92

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. The restaurant industry lost $240 billion in profits in 2020 , and in 2021 is projected to fall about $167.5

Technology 167

Technology Front of House Online Ordering Back of House 167

Modern Restaurant Management

JULY 27, 2022

Digital loyalty programs surged 124 percent during the height of the pandemic, helping restaurants drive more frequent visits and higher check averages from devoted customers, according to market researcher NPD Group. Before 2020, the 2,800-location chain had fewer than 10 million loyalty program members.

Loyalty Program 199

Loyalty Program Mobile Ordering Online Ordering Customer Experience 199

Modern Restaurant Management

MAY 28, 2020

Recent surveys show that Americans are less likely now to visit restaurant locations, order takeout or get food delivered to them. They have focused on mobile, the device near and dear to all of us. Why Is Mobile Ideal? Mobile devices have gone from being the second screen to now the main screen in the house.

Mobile Ordering 177

Mobile Ordering Point of Sale Back of House Download 177

Modern Restaurant Management

APRIL 13, 2022

Imagine that your restaurant uses 500 onions a week: with this new technology, once you get down to a certain pre-set amount, an automated order request can be sent out to your supplier to ensure that you receive your next shipment before you run out. food delivery companies brought in roughly $5.5 Retaining and Attracting Employees.

POS 213

POS Food Supply Mobile Ordering Point of Sale 213

Modern Restaurant Management

APRIL 27, 2020

How to ramp up takeout and delivery operations. No cover fees through September 30, 2020. Up to 50 percent discount on cover fees in the fourth quarter of 2020. Support for no-contact doorstep delivery and minimal-exposure pickup options. Best practices for calculating cash flow. Tips for pivoting to retail.

Webinar 193

Webinar Mobile Ordering Loyalty Program Online Ordering 193

Deliverect

DECEMBER 27, 2020

The Inception of Online Ordering. In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. And while online ordering methods have diversified and become more widely available since, the general premise remains the same. Online Ordering Today.

Online Ordering 120

Online Ordering Ordering Point of Sale Mobile Ordering 120

ChowNow

JANUARY 6, 2022

To say that 2020 devastated restaurant profitability would be an understatement. Invest in the right online ordering platform. Online ordering became a vital lifeline for restaurants at the peak of the COVID-19 pandemic. How to: Find the Best Online Ordering System for Your Restaurant. Keep delivery on the table.

2022 78

2022 Mobile Ordering Online Ordering Email Marketing 78

Deliverect

APRIL 9, 2021

Founded in the Netherlands in the year 2000, Takeaway.com specializes in online food ordering and home delivery. In 2020, the company merged with Just Eat to form one of the leading global online food delivery companies, Just Eat Takeaway.com. Once your restaurant is listed on Takeaway.com, you can start receiving orders.

Online Ordering 148

Online Ordering Mobile Ordering Point of Sale POS 148

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. It’s the next evolution of personalization, speed and convenience layered with a unique brand experience that will best position restaurants to win market share.” The State of What Feeds Us.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. The 2020 rush to digital is over, and now’s time to turn it from a necessity to an asset.

Loyalty Program 199

Loyalty Program Mobile Ordering Customer Experience Online Ordering 199

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 168

2021 Fast Casual Mobile Ordering Social Media 168

Perfect Daily Grind

MAY 17, 2022

Smith is the Director of Marketing at Just Love Coffee Roasters in Tennessee and Ed Thompson is the company’s Director of Operations. When a certain time limit is reached for the order, the screen flashes, which helps with overall speed. “We This included online or in-app ordering, mobile payments, and delivery services.

Technology 188

Technology Online Ordering Mobile Ordering Kitchen Safety 188