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Whether scaling a single concept across new locations or managing multiple brands under one roof, the ability to deliver training that scales without becoming generic is mission critical. Lead With Product Understanding, Not Policy Memorization Training often begins with policies.
There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.
Depending on what is needed for them to do, their typically programmed to take down booking information and can even connect to a POS or online booking system to input the booking on the spot. Access to the POS/online booking system if necessary.
Businesses can now utilise reservation platforms that seamlessly integrate booking, point-of-sale (POS), and customer management systems. " Additionally, businesses could offer greater flexibility for cancellations, tailor policies based on the type of booking or customer, and provide staff training to ensure consistent communication.
Keep your POS systems encrypted and updated, install robust firewalls and anti-malware software, and regularly patch vulnerabilities. Train employees to identify phishing attempts and maintain PCI compliance to safeguard customer data and ensure secure payment processing.
POS systems do more than just process payments they enable restaurants to personalize menus by analyzing customer data. Learn more in our latest post: How POS Systems Enable Menu Personalization. Example : OMaddys in Florida uses its POS data to refine menus based on feedback, boosting customer loyalty and satisfaction.
"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.
Regular training and spot-checks also help maintain consistency, leading to better control over pour costs and higher profitability for your bar. On the other hand, for lower-cost items like beer, you can bundle or offer happy hour specials to drive more volume and profit. Use pour spouts or jiggers to measure each drink accurately.
With the right POS features for allergen management, restaurants can track ingredients, flag allergens, and communicate vital information quickly between staff and customers. A well-equipped POS system helps reduce human error, improve kitchen workflows, and build guest trust. Lets explore each feature in detail.
Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customer experience, and maximizing profits. A modern POS system for bars goes beyond just processing paymentsit helps with inventory management, staff scheduling, and real-time sales tracking. Transaction fees apply.
Start by analyzing these Top 7 POS Sales Reports to know where your restaurant is headed. Quick Tip : Use modern POS systems like Lavu for real-time, cloud-based reporting to simplify decision-making. Top 7 POS Reports for Sales Trend Analysis: Boost Your Restaurant’s Performance 1.
To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Make sure your tablets work with your existing systems Before choosing a particular tablet brand for your business, make sure it actually works with the POS system and other systems you already use.
Personalized restaurant marketing using POS data is a powerful way to drive sales and foster customer loyalty. By tapping into the insights your POS system provides, you can tailor marketing efforts that speak directly to the needs and preferences of your customers. Here’s how: What is POS Data?
Phone orders are prone to human errormisheard items, incorrect addresses, and unclear special requests are all common issues with manual order taking. With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts.
A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order. Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Promotions and Discounts Special offers drive customer action. can go a long way.
Hire the Right People and Train Them Well Finding top talent is like casting a winning team. Training locks in that potential. The National Restaurant Association found well-trained staff stay 30% longer. Training builds a stronger team. If shrimp sits unused, swap it for wings or a seasonal special.
Virtual Reality for Training Staff When moving to a new location, restaurant staff may need to adjust to a new layout. It allows restaurant owners to train their staff on the new setup without requiring them to be there in person. This preemptive training reduces the learning curve.
Integrating mobile inventory systems with POS platforms simplifies restaurant operations by automating inventory updates, reducing errors, and providing real-time insights. Lavu Lavu offers a cloud-based iPad POS system designed to simplify restaurant management, particularly when it comes to handling inventory across multiple channels.
What would you do if a customer tried to use an expired coupon or special offer? How do you handle special dietary requests or food allergies? What would you do if a customer tried to use an expired coupon or special offer? Tools help ensure no detail is missed, especially with special requests or dietary restrictions.
For example, train kitchen staff to prepare orders in the order they were received. Staff training: Ensure employees double-check orders before sealing bags. How POS integrations can help Most mistakes happen because staff are manually re-entering online orders.
There was no learning curve — they found the app easy to use and easy to train their managers on. This is something that we have our managers use on a weekly basis as well, so teaching them and training them how to do it literally takes no more than 15 minutes,” says Allie. 7shifts was very easy to get started with.
Your POS system does more than process payments—it reflects the overall health of your restaurant. From wait times and staff efficiency to sales trends and customer satisfaction, POS system performance offers critical insights into daily operations. POS systems come in as many different flavors as there are businesses.
Use your POS system to analyze sales, profitability, and trends. With tools like Lavu ‘s cloud-based POS, you can simplify data analysis and make informed changes to boost sales and profits. When it comes to promotions, your POS data is a goldmine. Want to make smarter menu decisions?
A well-designed POS system improves restaurant operations by streamlining order management, speeding up transactions, and delivering real-time insights that help optimize every aspect of the business. In this post, we’ll explore how a restaurant POS system works and the specific ways it transforms daily operations for long-term success.
In many cases, controlling labor costs is less about cutting people and more about scheduling smarter and cross-training your existing employees. Create specials that use the raw materials you already have in-house or seasonal ingredients you can buy at the best market price. Are you overstaffed on slow days?
Finding the best restaurant POS system isnt just about taking ordersits about unlocking smarter ways to run your business. From real-time inventory tracking to mobile ordering and multi-location management, the right POS helps restaurants grow faster and operate more efficiently. What POS does Gordon Ramsay Use?
At Ansa, we’re at the forefront of this dramatic shift to contactless payments, providing restaurants with a leading white-labeled digital wallet solution to simplify POS-agnostic contactless payments and meet the next generation of guests where they are. This has driven up all wages because a cook being paid $16.50
If youre using a modern POS system or inventory management software, you likely already have most of this information easily at your disposal. Try renaming them with a more enticing menu description, giving them better placement in your menu layout, or training your staff to recommend them more consistently.
Setting up a POS system for a restaurant in 2025 isnt just about installing machinesits about finding the right tools to help your business run smoothly. The right POS setup can make it easier to take orders, manage staff, track sales, and keep customers happy. Why It Matters : Modern POS systems are more than payment tools.
If youve ever wondered how does a POS system work , youre not alone. A modern Point of Sale (POS) system is more than just a cash registerits the central hub that powers day-to-day business operations. In this post, well break down how does a POS system works and why its essential for restaurants, cafes, and other growing businesses.
That’s where smart POS software comes in. By automating real-time reporting, syncing data across devices, and flagging inconsistencies instantly, modern POS solutions ensure your sales reports are always reliable. Smart POS software offers a solution by automating processes, reducing errors, and providing real-time insights.
Offering exclusive perks or special events for referrals can deepen customer loyalty and turn casual diners into dedicated fans. Finally, use a POS system or CRM tools to track referrals and reward participants efficiently. Turns customers into super fans: People love to feel appreciated.
Your offerings can range from seasonal starters and holiday drinks to multiple courses and specials. Some people stay home for the holidays, while others look for special experiences. Use labor management software that integrates with your POS system to forecast staffing needs and minimize labor costs.
With increasing awareness of food allergies, allergen management in POS systems has become essential to ensure customer safety and streamline kitchen operations. From labeling allergens to alerting staff in real time, modern POS systems can help restaurants reduce risk, avoid legal issues, and build trust with guests.
Start with a POS system that sends orders directly to the kitchen. Hold regular pre-shift meetings to discuss specials, potential issues, and any VIP reservations so everyone is on the same page before service begins. Establish clear protocols for handling issues or special requests.
If your POS system is slowing down your restaurant , you’re not just dealing with minor annoyances; you’re risking lost revenue, poor customer experiences, and operational chaos. If your restaurants operations feel slower, less efficient, or prone to errors, your outdated POS system might be the culprit. “Zero fees.
It’s a cloud-based POS system tailored for restaurants, offering tools like inventory management, employee scheduling , and CRM. Main Features of Lavu POS Lavu’s iPad-based POS system is designed to be user-friendly. Lavu helps restaurants improve efficiency, manage growth, and enhance customer service.
The short answer: KDS offers real-time updates, better accuracy, faster workflows, and integration with modern tools like POS systems and online ordering platforms. Integration : KDS syncs with POS and inventory systems; paper tickets can’t connect to digital tools.
Can cross-training optimize efficiency? It’s also vital for verifying deposits from your POS system. Close Out Sales, Tips, and POS Reports Your Point of Sale (POS) system is a treasure trove of sales data. At the month, reconcile your POS reports with your bank deposits. Are you meeting your targets?
Modern POS systems like Lavu have revolutionized how restaurants optimize their menus, replacing outdated manual methods with real-time, automated insights. Key takeaway : By using POS systems, restaurants can make data-driven decisions to fine-tune menus, maximize profits, and stay competitive.
Recipe costing integration simplifies restaurant management and boosts profits by combining automated tools with POS systems. How it Works: Restaurant 365 Restaurant Management Software How Recipe Costing Tools Work with POS Systems Recipe costing tools today integrate directly with POS systems using APIs or built-in connections.
Set Up a POS System When people consider how to open a deli, they often picture eager entrepreneurs tasting ingredients and planning store layouts. One technological element to focus on is your point-of-sale (POS) system. One technological element to focus on is your point-of-sale (POS) system.
To learn what’s happening, your first step is to dig into your POS data to confirm the drop-off in sales. Pull sales reports from your POS, scan your recent online reviews, and ask your staff what menu items guests are skipping, modifying, or asking about. Use LTOs, daily specials, or seasonal items to test what lands.
Lets say youre running a special for the weekend, and its significantly more popular than you anticipated, but you run out halfway through service. Every price adjustment, seasonal special, or sold-out item requires logging into multiple systems, which can take hoursespecially if you operate multiple locations.
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