Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Operations 184

Operations Front of House Customer Service Kitchen Safety 184

7 Shifts

JANUARY 31, 2024

Restaurant managers also either oversee or directly respond to online reviews. Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. Being tech-savvy Technology is cementing its space in the restaurant industry.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

JANUARY 26, 2021

There are new technologies, new ways of doing business, and new consumer habits, too. Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. There are many ways to digital technology into your business.

2021 370

2021 Front of House Social Media Back of House 370

Squirrel Systems

MAY 31, 2021

Ordering is a critical part of the service, and guests today are very comfortable with the variety of methods available. Customers want to be able to order food regardless of location and with little delay. As a result, Omni-channel ordering capabilities have quickly become a must-have for restaurant off-premise service.

Online Ordering 52

Online Ordering Ordering Mobile Ordering Webinar 52

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 197

2024 Food Supply Kitchen Safety Influencer 197

Modern Restaurant Management

JULY 30, 2020

.” Fafa’s desire to expand their business, while ensuring the safety of employees and customers is as strong as ever. Orders from online channels and delivery partners had to be manually entered into its previous Point-of-Sale (POS) system, and manually delivered to the kitchen.

Technology 127

Technology Operations Loyalty Program Point of Sale 127

Modern Restaurant Management

MARCH 25, 2022

When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs. Some restaurants even took safety a step further by eliminating in-person ordering and offering contactless payment. Having great online reviews can also help drum up business.

Social Media 212

Social Media Email Marketing Mobile Ordering Kitchen Safety 212

Modern Restaurant Management

MAY 23, 2023

Consumers ordering deliveries still want to make sure it feels like they are treating themselves. Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Transact

DECEMBER 18, 2019

Every year brings changes to how customers interact with restaurants, and every year new technologies pop up to help restaurants keep up. . Mobile Technology. Fast-food restaurants like McDonald’s are using self-serve kiosks as a way to improve the ordering experience for their customers. Self-Serve Kiosks.

Technology 83

Technology 2020 Mobile Ordering Online Ordering 83

Black Box Intelligence

DECEMBER 10, 2021

Trending Technology in Restaurants. Technology in restaurants can be a game-changer for the customer experience, employee workflows and the bottom line. The need for convenience and seamlessness was already driving rapid adoption of restaurant technology, and the pandemic accelerated it. Who can you call when things go down?

Technology 52

Technology Online Ordering Point of Sale Kitchen Safety 52

Modern Restaurant Management

DECEMBER 28, 2020

Technology is becoming a big part of how we run our business. Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Harbor Touch

DECEMBER 20, 2022

Technology is transforming all aspects of our lives, and the restaurant industry is no exception. Restaurants of all sizes embrace software technology to improve the customer experience and streamline operations, from ordering systems to kitchen automation. Innovating online ordering.

Loyalty Program 78

Loyalty Program Online Ordering Kitchen Safety Customer Experience 78

Modern Restaurant Management

AUGUST 12, 2021

When the pandemic hit and indoor dining was prohibited, the demand for online ordering, curbside pickup and drive-thru usage skyrocketed. As QSRs continue to evolve their technology capabilities, it’s important to look beyond the obvious options, like mobile app ordering and online delivery.

Employee Relations 193

Employee Relations Customer Experience Customer Service Mobile Ordering 193

Culinary Digital

MAY 16, 2022

And while foodservice has changed forever, so has the technology that supports it. For the industry to thrive once again, it will need to lean into this technology as a viable solution for combatting trials on multiple fronts. POS systems must integrate with third-party apps and other systems used in the kitchen to relay orders.

Technology 52

Technology Kitchen Safety Food Safety Online Ordering 52

Modern Restaurant Management

JUNE 12, 2023

Prioritize Safety for Everyone The safety of your guests and staff should be your top priority, especially when you can literally see the changes in the air quality right in front of you. To prioritize everyone’s safety, create a plan that outlines the basic protocols for different weather situations and scenarios.

Kitchen Safety 88

Kitchen Safety Online Ordering Outdoor Communication 88

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. Machine learning is capable of organizing menu items in a way that incentivizes customers to order promoted items – an adaptable menu.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

MAY 8, 2020

Chatbots are everything from online simulations to Alexa, assistants who in this case are designed to help connect restaurants with customers around the clock. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. Food Safety. Restaurant Logistics.

Food Safety 184

Food Safety Kitchen Safety Front of House Website Management 184

ChowNow

OCTOBER 19, 2023

With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. ChowNow’s integration to Square allows restaurants to receive and fulfill every order into one POS and simplify their operations.

Front of House 78

Front of House Back of House Online Ordering Certification 78

7 Shifts

AUGUST 19, 2020

In order to help new staff learn the ropes, you need to create a comprehensive restaurant staff training manual. Break down roles and responsibilities into teams, so you’ll have a server training manual , as well as one for bartenders and kitchen staff. Write your training guide as you’d coach them in person.)

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

DECEMBER 9, 2020

In addition to the in-store and online bottle shop, “Full service is gone forever. They empowered guests to order food and pay through Toast Order&Pay and had captains provide “the traditional touchpoints of service,” like greeting, getting water, checking back, and upselling cocktails and dessert.

Webinar 195

Webinar Guest Recovery Kitchen Safety Online Ordering 195

ChowNow

OCTOBER 18, 2023

With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. ChowNow’s integration to Square allows restaurants to receive and fulfill every order into one POS and simplify their operations.

Front of House 78

Front of House Back of House Online Ordering Certification 78

The Restaurant Times

APRIL 16, 2021

Technology adoption in the UAE F&B industry has been advancing with time as restaurateurs are now more enthusiastic about integrating automation into their operations. The acceptance of technology has been triggered by the arrival of COVID-19 which has been an extremely challenging yet learning experience for the UAE restaurant industry.

Technology 52

Technology Online Ordering Kitchen Safety Back of House 52

The Restaurant Times

APRIL 16, 2021

Technology adoption in the UAE F&B industry has been advancing with time as restaurateurs are now more enthusiastic about integrating automation into their operations. The acceptance of technology has been triggered by the arrival of COVID-19 which has been an extremely challenging yet learning experience for the UAE restaurant industry.

Technology 52

Technology Online Ordering Kitchen Safety Back of House 52

Modern Restaurant Management

DECEMBER 15, 2021

A 2021 OpenTable survey of more than 21,000 diners revealed that 52 percent of diners find the latest information about restaurants online and 42 percent learn from word of mouth. Thankfully, technology is pushing the industry forward, and improving everything from reservations to ordering to dishwashing. Washing Away Profits.

Kitchen Safety 199

Kitchen Safety Front of House Food Safety Equipment 199

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Focus POS

SEPTEMBER 9, 2021

On one end, they struggle to keep customers amid safety concerns, and on the other end, they face difficulties trying to attract enough workers to meet customer demands. Fortunately, there are ways of combating staffing issues in restaurants, especially with recent advances in technology. Implement Online Ordering—And Run With It.

Mobile Ordering 97

Mobile Ordering Online Ordering Food Safety Kitchen Safety 97

The Restaurant Times

SEPTEMBER 8, 2021

The restaurant industry has changed dramatically over the past two years with technology playing a significant role in the business. Hence, technology-first business models such as cloud kitchens are only expected to become more prevalent in the coming years. Artificial Intelligence (AI).

Technology 52

Technology Back of House Kitchen Safety Customer Experience 52

Focus POS

AUGUST 7, 2020

Even before the pandemic, ghost kitchens had been all the buzz in the hospitality industry. . What is a ghost kitchen? . A ghost kitchen is a kitchen that operates in a space without a dining area. It caters specifically to online orders, and is usually a delivery-only restaurant. Reduced Rent .

2020 167

2020 Front of House Kitchen Safety Back of House 167

Goliath Consulting

JUNE 30, 2020

The restaurant industry had to adapt to changes in consumer behavior during the COVID19 pandemic, testing out operational innovations and relying on technological solutions that allowed for social distancing and ensuring sanitation (1, 2). Tech for Touchless, Contact-Free Dining. Tech for Touchless, Contact-Free Dining. Employee Health.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

Lavu

SEPTEMBER 29, 2023

Despite the vaccination efforts and safety measures implemented by restaurants, some potential employees may still be hesitant to return to work in this industry. During this restaurant labor shortage, use restaurant technology to your advantage. As a result, many workers had to find alternative employment in more stable industries.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

AUGUST 31, 2021

Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. From meal kit delivery to ghost kitchens and more, restaurant owners put on their creative hats during this time period. Optimize the digital ordering experience.

Customer Experience 181

Customer Experience Customer Service Online Ordering Food Safety 181

Modern Restaurant Management

OCTOBER 27, 2020

Open Up More 'Ghost Kitchens' Restaurant locations are having a hard time keeping up with all the mandated restrictions to dining in. We’ve seen entire states reopen and re-close in short order due to spikes in cases. Even back in 2017, Domino’s was seeing 90% of its orders being placed through its app or online.

Innovation 221

Innovation Hiring Mobile Ordering Kitchen Safety 221

Modern Restaurant Management

AUGUST 5, 2021

One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Ghost restaurants that capitalize on online delivery are a $45 billion market, much higher than the $41 billion previously estimated.

Food Truck 212

Food Truck Retail Mobile Ordering Food Safety 212

Modern Restaurant Management

MARCH 10, 2021

From guest management software to kitchen display systems and even finding the right point of sale (POS), these are the digital tools that simplify life for staff and guests alike. Kitchen Automation. Modern restaurant tech centers around a kitchen display system (KDS). A robust KDS that includes features like: ?

Management 185

Management Management BOH Front of House 185

Modern Restaurant Management

DECEMBER 21, 2020

We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

7 Shifts

MARCH 10, 2021

Invest in Technology Accounting and inventory management software are just a couple of the technologies that small business owners should invest in. The pandemic accelerated the rise of contactless solutions like mobile ordering and payment and self-ordering kiosks. Community involvement increases brand awareness.

Management 370

Management Management Small Business Email Marketing 370

Goliath Consulting

OCTOBER 19, 2020

Brands like Starbucks are increasing their drive-thru prevalence to accommodate the demand for contactless orders (1). Domino’s launched their “Carside Delivery” Service nationwide this June which would allow customers to receive their online order without ever leaving their car (2). of total sales (4).

2021 135

2021 Point of Sale Food Safety Kitchen Safety 135