Modern Restaurant Management

JULY 11, 2025

Showcase Local and Sustainable Ingredients Showcasing local ingredients in your menu has many advantages, including building customer trust, boosting loyalty, and supporting the local economy. If your brand is modern and innovative, your dishes should reflect this same spirit.

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Modern Restaurant Management

JULY 16, 2025

Recognizing that social media could be a powerful tool for the hospitality industry, Kim Beechner founded Embark Marketing in her senior year of college. I founded Embark Marketing during my senior year of undergrad, right as social media marketing was becoming a powerful tool for businesses. And I love that.

Marketing 332

Marketing Social Media Email Marketing Back of House 332

Modern Restaurant Management

DECEMBER 18, 2024

In 2025, we anticipate more restaurant brands will develop their own white-labeled digital wallets in partnership with companies like Ansa to provide customers easy-to-use payments with the added benefit of personalized loyalty incentives.

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2025 Loyalty Program Social Media Fast Casual 419

The Restaurant Group

JANUARY 26, 2025

This is where restaurant loyalty programs shine. Loyalty programs offer dining rewards, creating a bond between customers and your business. These programs encourage repeat visits, boosting both customer satisfaction and restaurant profitability. Restaurant loyalty programs reward customers for their repeat visits.

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Loyalty Program Point of Sale Mobile Ordering Customer Experience 78

ChowNow

FEBRUARY 21, 2025

Mobile ordering has become the preferred method for customers, with 71% saying they would rather use a restaurants branded mobile app over third-party platforms because its more affordable, easy to use, and personalized due to loyalty programs. Here is an example of a restaurants branded app.

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2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

FEBRUARY 24, 2025

Intentional engagement to deepen guest connection Dwindling foot traffic in recent years has resulted in a decline in “regulars,” making customer loyalty more elusive. Restaurants are also implementing innovative retention strategies.

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Modern Restaurant Management

MARCH 11, 2025

What used to be a basic employee benefit plan for only full-time workers has since changed to personalized benefits such as daycare assistance and mental health programs for both full-and part-time employees. Restaurants that tell a compelling story, offer meaningful engagement, and create purpose-driven experiences earn lasting loyalty.

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Front of House Loyalty Program Recruiting Customer Experience 221

The Rail

MAY 30, 2025

A significant part is also played by tech integration ; loyalty programs, app-based ordering, and QR code menus are not innovations but necessities. Building a Brand That Connects with Emotion and Drives Loyalty Branding goes much beyond typography and logos.

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2025 Loyalty Program Seasonal Menu Front of House 130

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

The Restaurant Group

DECEMBER 1, 2024

It sets the stage for customer excitement, loyalty, and lasting buzz. Showcase Culinary Innovation – New items demonstrate your restaurant’s creativity and adaptability. Think of it as setting the stage for an unforgettable show: Tease on Social Media – Share sneak peeks, ingredient highlights, or behind-the-scenes photos.

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Menu Social Media Loyalty Program Seasonal Menu 88

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. 2025: The Year of M&A Growth As lowering interest rates and technological innovation boost optimism, restaurant franchise leaders are turning their attention to mergers and acquisitions. Franchise 2.0:

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Lavu

APRIL 4, 2025

Using data from POS systems, loyalty programs, and feedback forms, restaurants can create targeted promotions and build long-term loyalty. What Youll Learn About Personalized Restaurant Marketing Collect Data : Use the right POS systems , loyalty programs, and feedback forms to gather customer insights (e.g.,

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Marketing Loyalty Program Email Marketing POS 78

TRG Restaurant Consulting

DECEMBER 22, 2024

To attract and retain employees, many establishments are offering competitive wages and investing in employee training programs. Engaging with customers through social media and promptly addressing feedback can enhance a restaurant’s reputation and build customer loyalty.

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Squirrel Systems

MAY 1, 2025

Optimizing the Bar Program with Digital Tools Beverages, especially alcoholic ones, offer some of the highest profit margins in the restaurant industry. Implementing a Strategic Digital Loyalty Program A well-executed loyalty program can increase customer retention and repeat visits.

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Loyalty Program Merchandise Email Marketing Mobile Ordering 59

The Restaurant Group

NOVEMBER 20, 2024

Maintain Active Social Media Profiles Regularly post engaging content and interact with your followers. Utilize Social Media Marketing Share High-Quality Photos and Videos A picture is worth a thousand words, and a video even more. Building a community around your brand fosters loyalty.

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Loyalty Program Customer Experience Social Media Customer Service 78

Lavu

JUNE 20, 2025

From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. These innovations are reshaping how restaurants operate, communicate, and grow.

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Modern Restaurant Management

MARCH 11, 2025

Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. Whether it’s speeding up order times, improving inventory management, or boosting loyalty programs, every tool should serve a purpose.

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Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. On a positive note, people developed a deeper appreciation for social connection and the experience of dining out, making for more guests joining us in our restaurants.

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Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Modern Restaurant Management

APRIL 1, 2025

Nearly half (47 percent) of diners say they engage with loyalty programs at least once a week, up significantly from just 34 percent in 2023. 67 percent of Gen Z have used social media to decide on a restaurant. 50 percent of Gen Z also said they plan to order takeout or delivery more often.

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Modern Restaurant Management

APRIL 29, 2025

Loyalty programs also matter: 65 percent of drive-thru users and over 60 percent of takeout and delivery users say membership affects where they order. The Cheesecake Factory rated highest for innovation with a net agreement score of 8 percent, beating out Texas Roadhouse (7 percent) and Chili’s (4 percent).

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Reservations 2025 Marketing Loyalty Program 488

Modern Restaurant Management

NOVEMBER 1, 2024

Though takeout is popular, dining out has its own allure, especially for social occasions. Socializing with friends (48 percent) and enjoying higher-quality food than they can prepare at home (47 percent) also rank highly. Understanding these synergies can help manufacturers discover new product innovation opportunities.

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Point of Sale 2024 Mobile Ordering Consumer Goods 221

Modern Restaurant Management

DECEMBER 17, 2024

This is why it’s essential that operators invest in comprehensive training programs and foster a positive work environment. A well-trained, motivated workforce is the cornerstone of exceptional service and high-quality products – two factors that are critical to generating customer loyalty.

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2025 Back of House Front of House Customer Experience 419

Modern Restaurant Management

JULY 27, 2020

Restaurateurs took to social media en masse to spread their messages and capture their share of audience. The initial inclination is to shift resources away from communications efforts, but restaurants should not abandon the innovative marketing strategies they have developed and executed during the shutdown to survive.

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Innovation Marketing Loyalty Program Social Media 576

Modern Restaurant Management

OCTOBER 10, 2023

Simplifying Loyalty Programs Efficiency in integrating loyalty programs can distinguish between successful and failed initiatives. Franchises need to ensure that loyalty programs are consistent across all locations. This means easy sign-ups, uncomplicated point systems, and a hassle-free redemption process.

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Loyalty Program Franchise Franchising Social Media 486

Modern Restaurant Management

JANUARY 24, 2024

Spice Up Your Social Media Presence Want to connect with your patrons in the digital age? Include social media in your digital marketing strategy. Over half of the world’s population uses social media, interacting with an average of six platforms. Another option for personalization?

Loyalty Program 493

Loyalty Program Social Media Coupons Customer Experience 493

Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. One way to access the WiFi is by logging into social media for the free access.

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Social Media Loyalty Program Email Marketing Point of Sale 468

Modern Restaurant Management

MAY 17, 2023

Born between 1997 and 2012, Generation Z is a demographic known for being tech-savvy and socially conscious. As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts.

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Loyalty Program Mobile Ordering Social Media Online Ordering 474

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. If you aim to increase customer retention, one of the most important investments is loyalty programs. Why get a loyalty program? How to leverage restaurant loyalty programs?

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Loyalty Program Tip Distribution Email Marketing Social Media 195

Modern Restaurant Management

JANUARY 15, 2021

But, some owners have used this adversity as an opportunity to innovate and find alternative ways to keep their businesses running. If you have not put in a takeout or delivery program, it's not too late. Many restaurants have lists of their existing customers who filled out feedback forms or who signed up for a loyalty program.

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Social Media Loyalty Program Food Safety Fine Dining 527

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? How should restaurant operators be reexamining their loyalty efforts?

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Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

JANUARY 8, 2024

– Jaime Bettencourt, SVP of Revenue Growth & Brand Strategy, Mood Media Over the coming years, we can expect technology to play an increasingly pivotal role in the restaurant industry. To capture their attention and loyalty, businesses, including restaurants, must prioritise easy access and convenience.

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2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

OCTOBER 6, 2022

Data reveals that bars with happy-hour programs had an average increase in revenue of 26 percent during happy hours. Happy hour promotions can help build brand loyalty and create a sense of community around your business. Instead of including your usual dishes, mix things up a bit and develop some innovative new offerings.

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Loyalty Program Social Media Point of Sale Customer Experience 508

Modern Restaurant Management

JULY 26, 2024

If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? Decide in advance who the spokesperson will be, which media contacts will get your press release, etc.

Communication 465

Communication Food Safety Social Media Loyalty Program 465

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This is a key point that results in high customer loyalty.

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Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

FEBRUARY 25, 2021

42 percent of restaurants plan to invest in customer loyalty programs. Additionally, Square spoke to businesses and industry experts to share how retailers and restaurateurs are facing challenges, embracing innovative solutions, and forging new paths forward in 2021. 62 percent of revenue to come through those online channels.

Social Media 395

Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Finding the balance between innovation and tradition is the secret recipe for enduring success in the evolving dining industry.

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2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

SEPTEMBER 20, 2023

But as with every challenge, innovation thrives. And in the age of online reviews and social media, a poor review can have ripple effects, tarnishing a brand's reputation and affecting business. AI Will Shorten and Reinforce Customer Service Training Every interaction with a customer is a chance to create loyalty.

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Customer Service Loyalty Program Customer Experience Social Media 493