Modern Restaurant Management

JUNE 1, 2023

By now, loyalty programs have shifted from a “nice-to-have” to a “need-to-have” for restaurants looking to retain customers and drive revenue amid record inflation figures and increased prices. In fact, research from Accenture found that more than 90 percent of companies have some sort of loyalty program.

Loyalty Program 449

Loyalty Program Customer Experience POS Customer Service 449

Modern Restaurant Management

MAY 15, 2023

Enhance Your Digital Presence Grubhub projects 40 percent of restaurant orders in 2023 will take place online. Create or enhance your website and make sure you offer an “order online” option that is easy to find. You can also consider creating your own mobile app.

Customer Experience 493

Customer Experience Delivery Loyalty Program Mobile Ordering 493

Modern Restaurant Management

SEPTEMBER 3, 2024

By focusing on key technologies like point-of-sale (POS) systems, local dining businesses can maximize their investments and position themselves for success in a digital-driven industry. Online Ordering and Delivery Platforms Integrating online ordering and delivery can open new revenue streams and cater to the growing demand for convenience.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

DECEMBER 5, 2022

Before the pandemic, many restaurants across the country experimented with contactless order and payment solutions but did so with a relative lack of urgency. Contactless payments have become the industry standard and the future of ordering and payment solutions for restaurants of all sizes.

Mobile Ordering 563

Mobile Ordering Loyalty Program Employee Relations Customer Experience 563

7 Shifts

OCTOBER 22, 2024

Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. If your website isn’t optimized for mobile, you could be losing out on potential customers. A smooth mobile experience keeps people engaged and leads to more online bookings.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.

Mobile Ordering 518

Mobile Ordering Cash Management Online Ordering Front of House 518

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

ChowNow

MARCH 21, 2025

Climate & Seasonality: Does the weather impact what people order or when they dine out? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online. can reveal useful trends.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

MARCH 23, 2020

By implementing Pay-at-the-Table technology, restaurant owners are saving their servers both literal steps between the diner’s table and payment station and figurative steps involving inputting checks into the POS system, handling receipts and adjusting for gratuity.

Technology 398

Technology Loyalty Program Customer Experience Mobile Ordering 398

Modern Restaurant Management

JUNE 1, 2021

Just a few short years ago, customers paid for their meals in cash or credit cards, orders were totaled on analog cash registers, and customers called restaurants to place orders over the landline phone. The New Norm: Text to Order. These solutions work in tandem, making it easier than ever for customers to order and pay.

Ordering 450

Ordering Technology Mobile Ordering Online Ordering 450

Modern Restaurant Management

FEBRUARY 2, 2022

For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. A kitchen display system (KDS) can significantly improve your operations by digitally routing orders to the kitchen and then tracking them. And that's not all. Go Digital. Optimize Your Menu.

Online Ordering 492

Online Ordering Loyalty Program Social Media Mobile Ordering 492

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Improved Customer Loyalty Programs.

Loyalty Program 466

Loyalty Program Customer Experience Customer Service Technology 466

Lavu

APRIL 17, 2025

Personalized restaurant marketing using POS data is a powerful way to drive sales and foster customer loyalty. By tapping into the insights your POS system provides, you can tailor marketing efforts that speak directly to the needs and preferences of your customers. Here’s how: What is POS Data?

POS 78

POS Loyalty Program Marketing Point of Sale 78

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. This approach is often expensive because these platforms charge a commission to fulfill the delivery for each order. On-Demand Delivery for Square Online Store.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Lavu

MAY 9, 2025

Finding the best restaurant POS system isnt just about taking ordersits about unlocking smarter ways to run your business. From real-time inventory tracking to mobile ordering and multi-location management, the right POS helps restaurants grow faster and operate more efficiently. What POS does Gordon Ramsay Use?

POS 78

POS Loyalty Program Mobile Ordering Food Truck 78

The Rail

DECEMBER 2, 2024

Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. As customers increasingly turn to online ordering for convenience and safety, restaurants must adapt to stay competitive. Real-time order tracking. Order assignment and status updates.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

MAY 12, 2021

There are two new digital technologies available for restaurants to automate the ordering process that owners need to understand. PWAs are web-based experiences that appear like a mobile app but require no user download. In this case, users can place their orders through SMS or Whatsapp. Yes, certainly.

Online Ordering 364

Online Ordering Food Mobile Ordering Loyalty Program 364

Modern Restaurant Management

APRIL 2, 2020

Rally for Restaurants is a grassroots movement built to support local restaurants and stimulate cash flow by encouraging consumers to order takeout and delivery so the foodservice community can count on the income to keep their businesses running. Toast’s public directory of participating restaurants across the U.S. restaurants.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

JULY 30, 2020

According to Adams, the team hit the ground running and worked with its partners to helps tailor programs to help restaurants pivot their business models. "Everything Orders from online channels and delivery partners had to be manually entered into its previous Point-of-Sale (POS) system, and manually delivered to the kitchen.

Technology 383

Technology Operations Loyalty Program Point of Sale 383

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. You can see which other restaurants they frequent, too, and the types of items they order from those places. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Lavu

FEBRUARY 28, 2025

Start by analyzing these Top 7 POS Sales Reports to know where your restaurant is headed. Customer Reports : Understand guest behavior, loyalty, and spending habits to enhance customer engagement and retention. Quick Tip : Use modern POS systems like Lavu for real-time, cloud-based reporting to simplify decision-making.

POS 78

POS Point of Sale Inventory Cash Management 78

Lavu

APRIL 25, 2025

POS integrations have become essential for streamlining daily operations, reducing errors, and allowing staff to focus more on the customer experience. Whether its managing inventory, handling online orders, or running loyalty programs, the right integrations can turn your POS system into a powerful tool for efficiency.

POS 78

POS 2025 Loyalty Program Online Ordering 78

Modern Restaurant Management

JANUARY 13, 2020

By performing an honest assessment and diving deep into point-of-sale (POS) reporting, payroll data, online customer reviews, and various other analytics, even the most successful restaurant operators can identify areas that can be streamlined to cut costs, save time, and boost revenue in the new year. Reporting subscriptions.

2020 364

2020 Website Management Online Ordering Point of Sale 364

Lavu

APRIL 25, 2025

If youve ever wondered how does a POS system work , youre not alone. A modern Point of Sale (POS) system is more than just a cash registerits the central hub that powers day-to-day business operations. In this post, well break down how does a POS system works and why its essential for restaurants, cafes, and other growing businesses.

POS 78

POS Point of Sale Cash Management Mobile Ordering 78

Modern Restaurant Management

DECEMBER 2, 2019

With data showing that 65 percent of gift card recipients spend approximately 38 percent more than the face value of their cards, restaurant brands should be taking action to optimize their gift card programs for the holiday season. They are also especially appealing to younger demographics who prefer to use mobile payment methods.

Point of Sale 341

Point of Sale Email Marketing Loyalty Program Mobile Ordering 341

Modern Restaurant Management

JULY 14, 2020

The deployment will test speeds in production, taste, quality and operational optimization with backend POS integration. They are offering $0 delivery fees** from all merchant partners in DoorDash’s program to support Black-owned businesses on DoorDash and Caviar through the end of 2020. ” Resetting America.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

MAY 27, 2020

With thousands of restaurants forced to close their dining rooms, and millions of Americans facing sudden unemployment, GroupRaise saw an opportunity to mobilize its 10,000+ restaurant partners along with their communities to offer those who are able a chance to support both local business and food distribution to at-risk families.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

OCTOBER 9, 2019

And if that information isn’t there, people will go somewhere else. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. That’s why digital marketing is so important.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. A wide-ranging industry report from Toast included a section on restaurant technology trends, noting that 82% of restaurants were using a POS, followed by 56% using payroll software. Owned by Doordash.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Lavu

APRIL 25, 2025

Setting up a POS system for a restaurant in 2025 isnt just about installing machinesits about finding the right tools to help your business run smoothly. The right POS setup can make it easier to take orders, manage staff, track sales, and keep customers happy. Why It Matters : Modern POS systems are more than payment tools.

POS 78

POS 2025 Loyalty Program Cash Management 78

Restaurant Engine

MAY 14, 2025

Celebrate your customers with loyalty programs and grow your retention rate. According to Metrobi , Loyalty program members visit restaurants 20% more frequently than non-members. In this article, we look at why rewards matter and how to go about setting a program up. How can you stand out?

Loyalty Program 52

Loyalty Program Website Management Point of Sale Customer Experience 52