Modern Restaurant Management

MAY 15, 2025

I came into the food industry after building a strong background in business strategy and operations. My past experience, particularly in managing operations and growing brands, has been really valuable as I work to expand these businesses, streamline processes, and create better experiences for both our customers and our franchisees.

Fast Casual

Modern Restaurant Management

JULY 16, 2025

The agency has grown from a one-woman operation to a team of nine with clients across the U.S. So when we develop a brand’s marketing strategy, we take into consideration operational factors.” for franchise concepts. Kitchen Operations : More streamlined, sustainable, and focused on quality over quantity.

Marketing

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. And the digitization of operations over the past few years means that the industry is getting better at capturing that data. Data, Data, Data.

2025

Modern Restaurant Management

APRIL 29, 2025

For restaurant owners and operators who want to stay ahead and ensure a consistent, high-quality experience, employing mystery diners can be an innovative and invaluable tool for refining the guest experience. Mystery diners play a pivotal role in evaluating whether each location upholds the brand’s service and quality standards.

Franchising

Restaurant Business

JULY 22, 2025

Then Pat shares her interview with Matt Banton, VP of menu strategy and innovation at Cracker Barrel. He’s been at the chain for less than a year, but hit the ground running, focusing on flavor innovation, building a robust pipeline and making sure the food and drink selection creates memorable guest experiences.

Loyalty Program

Restaurant Business

JUNE 13, 2025

The fast-food franchisor is asking a federal court to sign off on its decision to terminate Paradigm Investment Group’s franchise agreement. Starbucks’ latest gambit to improve operations? By Heather Lalley on Jun. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025.

Operations

Restaurant Business

JUNE 27, 2025

But learning how to make his wife a great bagel ended up creating a business, Jeff’s Bagel Run, which now has 15 locations and is franchising. Wetherill took on about 50% ownership and they launched JBR Franchise Co., to franchise the bagel brand. I made a bagel for my wife, because she asked me to,” he said. She’s on time.

Fast Casual

Perfect Daily Grind

JUNE 19, 2025

The company reopened full operations at the 115,000 sq ft Jacksonville plant, following a US $65 million upgrade that adds new lines for STōK cold brew and International Delight creamers, as well as a distribution centre to improve supply efficiency across the Southeastern US. The chain aims to double its presence in key markets by 2030.

2025

Restaurant Business

JUNE 6, 2025

Operators can capitalize on the trend by adding more nonalcoholic drinks to their menus, offering zebra-striping promos across dayparts and creating flights of both boozy and booze-free drinks. Sign Up Thanks for signing up!

Fast Casual

Restaurant Business

JUNE 11, 2025

The restaurants tend to be community hubs, “a part of life” in the cities and towns where they operate, O’Reilly said. At Huddle House, development is also picking up, with 50 franchise agreements in the pipeline, including the largest deal in the brand’s history that will bring 20 locations to the Houston area.

Fast Casual

Perfect Daily Grind

JUNE 27, 2025

Earlier this week, Starbucks denied reports that it’s seeking a full sale of its China operations. This launch forms part of a master franchise strategy targeting 20 outlets by March 2026. London, UK) Wed, 25 Jun – Tims China boosts sub-franchise footprint. London, UK) Mon, 23 Jun – Black Rifle Coffee names new CFO.

2025

Restaurant Business

JULY 29, 2025

She provides in-depth coverage of chefs, trends and menu innovation. Now he's readying the three-unit concept for franchise growth, saying this is how younger diners want to eat. Sign up here. View All Articles by This Author Want breaking news at your fingertips? Get today’s need-to-know restaurant industry intelligence.

Menu

Restaurant Business

JULY 25, 2025

Operators can capitalize on this trend by encouraging add-ons and unique beverages to compete with the growing number of specialty coffee and tea concepts. Menu innovation can be a motivating factor in luring diners away from breakfast at home—where nearly half of consumers eat the morning meal—and into restaurants.

Mobile Ordering

Lavu

JUNE 20, 2025

From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. Several franchise restaurants are already using them. These innovations are reshaping how restaurants operate, communicate, and grow.

Technology

Restaurant Business

JUNE 6, 2025

Formerly with Yum Brands, Davenport worked with Pizza Hut for more than nine years, including as managing director for global franchise markets and managing director for the Middle East, Turkey and Africa. As Mooyah’s president, he is tasked with leading the chain into its next stage of franchise growth. and Hardee’s.

Fast Casual

Restaurant Business

JUNE 18, 2025

Thompson Street managing partner Bob Dunn described the 130-unit Bubbakoo’s as an “innovative and compelling brand that resonate with a broad and growing customer base.” Bubbakoo’s started franchising in 2015, and the chain has grown into 15 states, mostly on the East Coast and Midwest. By Lisa Jennings on Jun. Sign up here.

Fast Casual

Restaurant Business

JUNE 11, 2025

and Canada, Irving, Texas-based 7-Eleven also operates and franchises Speedway and Stripes stores, as well as Laredo Taco Company and Raise the Roost Chicken and Biscuits restaurants. The c-store chain is also selling any variety of Red Bull for three for $8, for a limited time. With more than 13,000 stores in the U.S.

Fast Casual

Restaurant Business

JUNE 25, 2025

Nikka brings a wealth of experience in finance, strategy and operations that will prove invaluable as we create the blueprint to scale and grow Panera for the future.” As of early June, Panera Bread had 2,197 units, both company and franchised, in 48 states, Washington, D.C. and Canada. Members help make our journalism possible.

Leadership

Restaurant Business

JUNE 12, 2025

Coco says its bots are faster than human delivery people and cost less for restaurants to use, though it did not say just how much operators can save. Premium Emerging Brands Pepper Lunch carves a niche in the Panda Express-dominated world of Asian fast casual The Japan-born franchise brand has 540 units globally, but only nine in the U.S.

Delivery

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering

Restaurant Business

JUNE 5, 2025

Bickelhaupt was a guest on the Menu Talk podcast by Restaurant Business last year, and he spoke about his former struggles with sobriety and operating the concept with his wife, who was also sommelier. He previously was arrested in Chicago after reportedly attacking his ex-wife. Members help make our journalism possible.

Fast Casual

Qu

MARCH 28, 2025

This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation. Reimagining Restaurant Operations Through Edge Technology The true power of Edge computing becomes clear when we examine its ability to transform everyday restaurant operations.

Fast Casual

Perfect Daily Grind

MAY 23, 2025

The chain will open at least ten new stores across North Scotland under a franchise agreement with MDM Group Enterprises, expanding its current 17 outlets and completing franchise coverage across all Scottish regions within five years. Vevey, Switzerland) Fri, 23 May – Gong Cha appoints VP of US non-traditional franchise development.

2025

Restaurant Business

JULY 29, 2025

the Massachusetts native worked at Blue Hill at Stone Barns, Dan Barber’s farm, restaurant, and hotbed for culinary innovation in upstate New York, before working at Menton, a French-Italian restaurant by Barbara Lynch. Now he's readying the three-unit concept for franchise growth, saying this is how younger diners want to eat.

Leadership

Modern Restaurant Management

MAY 19, 2025

Based on a study of 300 QSR locations, including McDonald’s, Wendy’s and Burger King, the research offers analysis of the growing disparity in restaurant labor costs and its impact on operational viability across U.S. This gap suggests a fundamental shift in how operators approach labor cost management.

Franchising

Paper Chase Accountancy

MAY 21, 2025

restaurant operators. Key Takeaway | Two Guests, Two Strategies — and a Growing Divide Operators are navigating a tale of two diners: the value-seeker and the experience-driven loyalist. Menu innovation, labor retention Wingstop +0.5% Operational improvements, menu testing RBI +0.1% Strong Taco Bell U.S.

2025

Perfect Daily Grind

JUNE 6, 2025

Operating margin slipped to 24.2% Following its 2022 debut at Tbilisi airport, Costa Coffee has opened a new city outlet on Chavchavadze Avenue under a franchise agreement with Azerbaijan’s Sarda Group, signalling a broader push into urban locations. Black Sheep operates 106 UK stores, including 54 in London. to RMB 677.3

2025

Modern Restaurant Management

APRIL 1, 2025

Among the insights: Inflation: Food inflation is a top concern for 52 percent of operators with labor costs ranking a close second. Savvy operators have realized that cross-training team members and leveraging technology reduces labor costs and enhances the overall guest experience — a win-win across the board.” markets.

Pricing

Perfect Daily Grind

JULY 18, 2025

Imports from Ethiopia have notably increased, as the two countries have invested heavily in enhancing trade operational efficiency. Cesena, Italy) Tue, 15 Jul – South Korea’s The Venti signs master franchise deal for Jordan launch. Amman, Jordan) Wed, 16 Jul – Starbucks requires a four-day in-office workweek.

Café

Restaurant Business

JUNE 5, 2025

His early moves have included simplifying the chain’s menu and operations and upgrading some core items, such as pizza. Before that, he spent five years as president of Buffalo Wild Wings, where he led a rebrand and helped launch its takeout-focused offshoot, BWW Go. traffic increase to start this year.

Leadership

Perfect Daily Grind

JULY 11, 2025

The letter claims that the obligations placed on farmers and business operators are overly burdensome and will result in higher costs, increasing the risk that producers move away from the EU market. Brussels, Belgium) Wed, 9 Jul – UK’s 92 Degrees expands franchise programme with Midlands partner.

2025

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, we’ll see operators increasingly adopt advanced Back-of-House solutions to gain deeper insights and more precise control over profit margins.

2025

Restaurant Business

JULY 24, 2025

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Operations

Restaurant Business

JULY 1, 2025

Crawford joined Melting Pot in March 2020 as EVP of operations. He will replace longtime leader Bob Johnston, who began working at Melting Pot as a dishwasher at 14 and later bought the concept with his brothers, growing it into a national franchise. He has held various franchise and operations leadership roles.

Leadership

Lavu

JULY 25, 2025

Digital innovations remain the leading factor in changing the way people make and receive payments. Still, POS systems remain a vital and key component of the restaurant industry in both mom and pop establishments and major franchises. In 2025, these systems help restaurants operate efficiently with real-time data and automation.

POS

Modern Restaurant Management

AUGUST 30, 2021

Many Canadian restaurant brands hit an immediate wall when they attempt to adapt to the United States’ tech-forward approach to operations. As third-party delivery became increasingly important, anything that could streamline operations was an enormous business perk. The simple reason is: technology. restaurant market.

Innovation

Modern Restaurant Management

NOVEMBER 17, 2020

Below is an excerpt from Scott Greenberg's The Wealthy Franchisee: Game-Changing Steps to Becoming a Thriving Franchise Superstar (Entrepreneur Press, November 17, 2020). During the months between signing my franchise agreement and opening my store, I continued traveling and giving presentations. Operations.

Franchising