Modern Restaurant Management

NOVEMBER 29, 2022

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! Perhaps they’re understaffed and struggling to keep up with incoming orders. Or employees haven’t been properly (and regularly) trained.

Ordering 225

Ordering Employee Relations Online Ordering Customer Service 225

Modern Restaurant Management

NOVEMBER 18, 2019

With the season of food and Thanksgiving when holiday food is at the forefront, what are defined standards and procedures that restaurants should keep top-of-mind to set the expectations regarding food handling and preparation during the holiday rush? Cool foods rapidly to get out of the Temperature Danger Zone.

Food Safety 154

Food Safety Food Allergens Seasonal Menu 154

Modern Restaurant Management

MARCH 24, 2020

Food safety discussions have taken on a new level of urgency, as restaurants face the enormity of consequences of COVID-19. It was not that long ago that US Foods conducted their highly-publicized survey which found that nearly 30 percent of delivery people sample the food items they’re entrusted with.

Food Safety 166

Food Safety Delivery Food 2009 166

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. This goes far beyond training during the first week.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

MAY 23, 2024

Improving your restaurant operations to succeed in this highly competitive industry means serving quality food and providing excellent customer service while minimizing waste, reducing costs, and keeping your employees engaged. This is important, especially if you're training and hiring new employees.

Operations 221

Operations Kitchen Safety Food Safety Restaurant Law 221

7 Shifts

AUGUST 20, 2024

From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate. Fast food Fast casual restaurants typically have the highest table turnover rates since they focus on quick service and efficient operations.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

Ken Burgin

JULY 25, 2023

Designing short training games or ‘microlearning’, involves several principles to ensure they’re effective, engaging, and suitable for the purpose: Relevant to the work environment and reinforce key skills or knowledge. The next staff member repeats the previous order and adds another item.

Training 60

Training Kitchen Safety Front of House Food Safety 60

Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. I’ve used it here to brainstorm ideas for training modules for waiters, managers, cooks, head chefs, and baristas. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Modern Restaurant Management

SEPTEMBER 5, 2024

Efficient process management platforms automate and streamline the required tasks an organisation must undergo to remain compliant, such as cleaning and safety. Quick Service Meets Compliance QSRs face significant challenges in maintaining high levels of food safety, with 28% of QSR operators citing food safety as their top challenge.

Operations 88

Operations Food Safety Audits Customer Service 88

Modern Restaurant Management

SEPTEMBER 1, 2020

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. According to a recent study by Mastercard , “79 percent of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers.”

Hospitality 230

Hospitality Ordering Front of House Customer Experience 230

Modern Restaurant Management

AUGUST 26, 2024

Online food delivery thrives as phones become one-stop shops for ordering and tracking meals. This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. They must choose whether to use third-party online ordering platforms or handle delivery in-house.

Delivery 179

Delivery Mobile Ordering Online Ordering Customer Service 179

7 Shifts

JULY 29, 2020

It’s important for restaurant hiring and training processes to reflect new COVID-19 safety measures. Will any of the hiring or training be conducted remotely? If job candidates think your safety measures are too strict, their values don’t match yours and they won’t be good long term fits for the team anyway.

Recruiting 293

Recruiting Kitchen Safety Employee Relations Food Safety 293

Open for Business

MARCH 7, 2023

Restaurant training is one of the most important things an owner can put into place. Well-trained teams mean shifts run smoothly and guests are happy with service. With ongoing training, you improve your chances of talented employees growing professionally as the restaurant or restaurant group grows.

Training 78

Training 2023 Front of House Back of House 78

Modern Restaurant Management

AUGUST 15, 2024

Smart fryers and ovens can automate food preparation and cooking, eliminating the need for numerous workers in the kitchen while still ensuring consistent quality and faster service. These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity.

Loyalty Program 179

Loyalty Program Hiring Point of Sale Recruiting 179

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. It usually involves an orientation, paperwork collection, and training. Reviewing health and safety protocol. Day Three Role-specific training. Customer service training.

FOH 307

FOH BOH Food Safety Customer Service 307

ChowNow

JULY 17, 2024

Objectives Organizational structure Standard operating procedures (SOPs) Inventory management Staffing and Training Technology and Equipment Quality Control and Continuous Improvement Define Your Objectives Start by clearly defining the objectives of your restaurant operations plan. What do you aim to achieve?

Operations 78

Operations Kitchen Safety Front of House Food Safety 78

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. But then shelter-in-place orders started. “We Several U.S.

Training 120

Training Café Kitchen Safety Back of House 120

The Restaurant Times

OCTOBER 30, 2020

With the outbreak of COVID-19, consumers have become more aware of the importance of health, hygiene, and food safety which will play a huge role in how restaurants operate in the new normal. Tips on How To Implement the Right Restaurant Food Safety System . Create a Restaurant Cleanup Plan.

Food Safety 52

Food Safety Kitchen Safety Employee Relations Food 52

Modern Restaurant Management

SEPTEMBER 27, 2023

Keeping track of food and beverage inventory is imperative to preventing product waste and theft. Finding, training, and retaining quality staff is a constant challenge in today’s job market. Owners should always be cognizant of maintaining high health and safety standards to avoid foodborne illnesses in the workplace.

Cash Management 207

Cash Management Restaurant Law Food Safety Point of Sale 207

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. This goes far beyond training during the first week.

Management 195

Management Management Kitchen Safety Front of House 195

Ken Burgin

AUGUST 1, 2023

These are designed for training restaurant managers and head chefs in problem-solving and resource allocation. Some of the ways to use these situations for training and coaching… Let people choose the one they want to answer and give them 5 minutes to make notes and prepare their answers. How would you handle this request?

Training 60

Training Management Management Kitchen Safety 60

Modern Restaurant Management

MAY 2, 2022

Food and labor costs are elevated and expected to remain high in 2022 , negatively impacting restaurants’ profit margins. To maximize your existing resources: Reduce food waste. With prices skyrocketing, restaurants should focus on eliminating food waste. Train continuously. in one tech stack. Maximize compliance.

Food Safety 218

Food Safety Food Supply Waste Sustainability 218

Modern Restaurant Management

JULY 23, 2024

In addition to more wide-ranging compliance requirements like general health & safety guidelines and local labor laws, there are food and beverage-specific safety regulations , requirements for specialty licenses (such as those to serve alcohol), and unique stipulations on labor compliance, many related to the employment of minors.

Restaurant Law 203

Restaurant Law Employee Relations Kitchen Safety Customer Experience 203

Culinary Cues

DECEMBER 28, 2021

Cooks are busy at work with their own preparations as breakfast orders from the dining room arrive at a harrowing pace. As service begins to reach its peak, you set aside your prep work and jump into the expeditor position calling out orders and finishing plate garnishes. PLAN BETTER – TRAIN HARDER.

Kitchen Safety 429

Kitchen Safety Front of House Fine Dining Back of House 429

7 Shifts

JUNE 29, 2022

Put simply, franchise compliance refers to the actions that corporations, their franchisors, and their franchisees take in order to stay compliant with any applicable federal, state, and/or regional laws. That said, menu consistency helps keep food prep consistent with the same ingredients, supplies, and processes.

Franchising 370

Franchising Franchise Restaurant Law Document 370

Modern Restaurant Management

OCTOBER 7, 2021

Food safety and restaurant cleanliness. Similarly, restaurant visitors expect their food to be of a consistent quality every time they visit. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Food Safety and Restaurant Cleanliness.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

Culinary Cues

JANUARY 8, 2021

With the increasing relevance of social media as the primary method of getting a restaurants message out – chefs who are social media savvy (astute at using Instagram, Facebook, Tik Tok, YouTube, and Twitter) will be at the top of the “hire” list for prominent restaurants. [] TEACHING/TRAINING. PLAN BETTER – TRAIN HARDER.

2021 464

2021 Social Media Kitchen Safety Restaurant Law 464

Culinary Cues

MAY 5, 2020

TRUST will be, and should be, our first order of business. but it will be your commitment to the safety of all involved that is the key to rebuilding a level of trust that will carry your operation through this tenuous time and on to an eventual renewal of prosperity. unknown author.

Kitchen Safety 287

Kitchen Safety Food Safety Food Truck Communication 287

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. Many workers are not returning due to personal safety concerns, and many have left the industry altogether. Do you need a host to seat guests or someone to hello pack up delivery orders?

Hiring 370

Hiring Front of House Back of House Food Safety 370

Culinary Cues

APRIL 1, 2024

I picked up the clipboard holding an overview of restaurant reservations for the night as well as a stack of banquet orders that will tax the system until well after midnight. They could not take any chances when it came to the safety of the second person in line of succession to the presidency.

Back of House 323

Back of House Kitchen Safety Hotels Front of House 323

Perfect Daily Grind

AUGUST 20, 2019

The list of things you need to train your baristas on is long. A well-trained barista will help your coffee shop run smoother and put smiles on the faces of your customers. So, how long should it really take your new staff members to become fully trained baristas? Internal team training at the Supracafé office in Madrid.

Training 101

Training Customer Service Food Safety Customer Experience 101

Modern Restaurant Management

OCTOBER 14, 2022

Customers with food allergies take a great risk to eat food prepared by someone other than themselves, as they may suffer potentially severe consequences from coming into contact with a triggering allergen. While this is by no means a comprehensive list, these are some common food allergens that you should read up on: Tree Nuts.

Allergens 189

Allergens Kitchen Safety Front of House Food Safety 189

7 Shifts

JULY 14, 2020

Many restaurants have reset their health and wellness policies to include a wide range of COVID-19 preventative measures to ensure new operating protocols are being implemented effectively including staff reopening orientation and training sessions. Small problems can be identified before they become big problems.

Management 370

Management Management Kitchen Safety Equipment 370

EATER

JUNE 25, 2020

Workers in Oakland, California, filed a lawsuit after allegedly being told to make masks out of coffee filters and dog diapers Two recent court orders directed at McDonald’s restaurants represent partial victories for employees who seek to hold their employers legally accountable for keeping them safe from the coronavirus.

Training 93

Training Employee Relations Supplies Food Safety 93

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Squirrel Systems

JUNE 24, 2024

Ensuring Consistent Food Quality Priority: Delivering high-quality food consistently is paramount. Regular Training: Conduct regular training sessions for kitchen staff to reinforce cooking techniques and quality standards. This includes managing food costs, labor costs, and overhead expenses.

Operations 52

Operations Loyalty Program Kitchen Safety Food Safety 52

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Who makes the magic happen? Cashiers, cooks, and other QSR crew members.

Food 189

Food Food Safety Front of House Fast Casual 189