Remove FOH Remove Management Remove Training
article thumbnail

Restaurant Staff Training 101

7 Shifts

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195
article thumbnail

Can Cross-Training Ease FOH vs. BOH Tension in Restaurants?

Wasserstrom

The perennial tension between front-of-house (FOH) and back-of-house (BOH) staff is a persistent challenge within the foodservice industry. appeared first on The Official Wasserstrom Blog.

FOH 115
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business. How do you maintain smooth communication between FOH and BOH staff?

article thumbnail

Preventing Burnout Culture: The Role of Effective Restaurant Managers

Modern Restaurant Management

Managers play a pivotal role in either fostering a positive service industry culture or contributing to burnout. It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work.

article thumbnail

How to Manage the Mother’s Day Rush at Your Restaurant

Modern Restaurant Management

Managing a rush can be strenuous, but with a plan in place, things are bound to go a lot smoother. By doing this, you’ll be able to manage your waitlist easier and the wait for most parties won’t be as long, depending on the turnout. Doing so required forethought and lots of planning.

article thumbnail

2022 Trends: Meeting Challenges and Industry Evolution

Modern Restaurant Management

These commercial kitchens, without any traditional FOH space or staff, are making it easier to streamline delivery. Managing your various technologies should not feel like an unmanageable juggling act, but it can when you’re not sure where to look or what system to trust. billion in five years.

2022 531
article thumbnail

Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

A study published in the FIU Hospitality Review found that service time is a key factor in guest satisfaction, with performance improving in direct proportion to how much management emphasizes it. Turning Insight Into Action Clear and real-time communication should be a core part of staff training.