Get Beyond

DECEMBER 15, 2023

However, for small business owners, it often comes with the challenge of balancing work responsibilities and personal life. Start by creating a comprehensive holiday schedule that outlines important dates, deadlines, and anticipated business activities. Prioritize commitments that align with your values and goals.

Small Business 52

Small Business Email Marketing Social Media Communication 52

Culinary Cues

DECEMBER 1, 2019

Every year, this weekend is the official time to celebrate small businesses. In preparation for the holiday gift giving season it was somehow decided that it was appropriate to recognize those private businesses within your community by stopping in to say hello, thank them for all that they do, and spend a little money.

Small Business 414

Small Business Customer Experience Customer Service Seasonal Menu 414

Bingage

MAY 9, 2021

Are You facing less customer interaction? Customer engagement is all about converting a new customer into repeat customers, but… It’s not that much easy in such a competitive era where everyone is trying to capture more and more customers, so what is the measure you should adopt to stand ahead of the competition?

Small Business 98

Small Business Loyalty Program Social Media Customer Service 98

7 Shifts

MAY 23, 2024

The restaurant business is one of the most competitive industries, and this shows in the fact that only 20% of restaurants succeed in the market. Your restaurant expenses may vary depending on various factors, such as the equipment you use, your business location, the size of your operation, and whether you own or rent your commercial space.

Point of Sale 195

Point of Sale Seasonal Menu Food Supply Cash Management 195

Indoor Media

MAY 31, 2021

It’s essential that businesses harness specific social media to thrive in today’s economic landscape. YouTube and Vimeo count, but they too serve more niche purposes and are less important for most businesses. Figuring out social media usage for businesses can be a challenge. MySpace has come and gone.

Small Business 78

Small Business Social Media Advertising Specials 78

The Restaurant Times

JULY 9, 2021

Customer experience plays a crucial role in determining the success of a restaurant business. It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. These small but significant gestures leave a positive impression on the customer’s mind.

Customer Service 59

Customer Service Customer Experience Consumer Goods Social Media 59

7 Shifts

FEBRUARY 26, 2021

While easy, this way ends up costing more in the short term, does not contribute to long-term growth, and can end up hurting your business. Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

7 Shifts

SEPTEMBER 15, 2021

It may seem small to go for a few dollar increases on a check, but as your check average grows, as do your profits. There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. And restaurateurs get great customer reviews and a higher check average. Higher tips and checks.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Culinary Cues

APRIL 6, 2020

Although our current crisis has brought the restaurant industry to a halt, it is important to remember just how integrated the business of selling and serving food is to society as a whole. This is a very important part of the restaurant business – hospitality. You take care of customers above all else.

Travel 442

Travel Back of House Customer Service Small Business 442

SpotOn

APRIL 22, 2024

It doesn’t matter whether you run a restaurant, retail store, or any other type of small business—the point-of-sale (POS) serves as the foundation of your operation. SpotOn offers highly rated POS solutions for ease-of-use, customer service, features, and value for money. But not all POS systems are equal.

POS 98

POS Point of Sale Retail Customer Service 98

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. Your marketing plan is the cornerstone of your restaurant's success and business plan. It is your roadmap to attracting and retaining customers.

Seating 221

Seating Email Marketing Marketing SEO 221

Sling

APRIL 1, 2024

If your team members perform any type of work offsite or if your business manages two or more locations, field service management software can help keep your operation organized, running smoothly, and on the path to success. Table of contents What is field service management software?

2024 78

2024 Management Management Customer Service 78

Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. ” A direct correlation exists between building strong relationships with customers and retaining them. No Marketing Staff? No Problem.

Loyalty Program 196

Loyalty Program Customer Experience Customer Service Technology 196

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Starting a Restaurant business is easy, but running a successful business is a tough task.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Coupons 104

Modern Restaurant Management

FEBRUARY 22, 2023

Since the pandemic, businesses have had to cut staff to save costs, which has made hiring even more challenging. This gives a manager a small advantage in speed, but on a broader scale, busy hiring managers lack the time and training to compete with the resources of a Fortune 500 company. How do you teach how to hire?

Hiring 208

Hiring Recruiting Tip Distribution Small Business 208

Modern Restaurant Management

MARCH 25, 2022

As the impact of the pandemic wanes, restaurant owners should evaluate the contactless service options they implemented to keep customers and staff safe to see how they can help drive sales. To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu.

Social Media 215

Social Media Email Marketing Mobile Ordering Kitchen Safety 215

7 Shifts

JULY 16, 2021

Write a Coffee Shop Business Plan. This step and research component is the foundation behind your business, and should be taken seriously! Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price.

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

NOVEMBER 19, 2021

However, taking steps to increase your loyal customer base will ensure your restaurant flourishes during this difficult season. Here are a few unique marketing ideas designed to boost customer traffic and develop loyal customers. Create a Customer Loyalty Program. Host Fun Events. Offer BOGO Deals. Send a Thank You Note.

Marketing 189

Marketing Loyalty Program Social Media Food Supply 189

7 Shifts

SEPTEMBER 15, 2021

It may seem small to go for a few dollar increases on a check, but as your check average grows, as do your profits. There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. And restaurateurs get great customer reviews and a higher check average. Higher tips and checks.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Starting a Restaurant business is easy, but running a successful business is a tough task.

Loyalty Program 105

Loyalty Program 2024 Email Marketing Coupons 105

7 Shifts

JULY 10, 2020

Here’s how to plan your restaurant’s grand opening (or re- opening) to get back to business with a bang. Stay tuned for a few special tips from Melissa Bensky, one of Toronto’s most prolific foodgrammers with her account, @tastethesix. We are looking very busy in the first two weeks but tables are available in August.

Events 351

Events Social Media Kitchen Safety Seating 351

7 Shifts

JULY 14, 2020

The COVID-19 health crisis has created a new emphasis on sanitization, health, and social distancing in businesses of all types—and restaurants are no exception. Enhanced focus on sanitization and social distancing have become the minimum restaurant operating requirements during the pandemic.

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

FEBRUARY 9, 2021

The National Retail Federation estimates that 41 percent of consumers will celebrate Valentine’s day with a special dinner or celebration at home. Restaurant websites should have a clean, uncluttered feel and customers should easily be able to navigate between pages. Leverage CRM Tools That Will Make Your Customers Swoon.

Marketing 221

Marketing Email Marketing Website Management Social Media 221

Modern Restaurant Management

JANUARY 25, 2024

They also face competition for frontline workers from a range of retail employers and other service-oriented businesses. Consider that some restaurant employees might be interested in pursuing management opportunities, while others might take an interest in specializing in culinary arts.

Education 110

Education Franchise Franchising Certification 110

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. But smaller businesses can implement AI to make small changes that impact their business. What are AI and ML?

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Get Beyond

JANUARY 4, 2024

For others, especially small business owners, the new year can be exhausting. Emerging from a busy shopping season, many of us are just finally coming up for air after the end of a busy year. But that doesn’t mean you can’t start implementing strategies for small business success in 2024 and beyond.

2024 52

2024 Small Business Cash Management Email Marketing 52

Modern Restaurant Management

JUNE 22, 2022

The pair, longtime visitors to Maine and Beal’s customers, not only retained the essence of the restaurant while expanding the menu and service, but they also took the brand nationally. They created “Beal’s at Home,” a direct-to-consumer service, shipping its lobsters via its website and through Goldbelly.

Seasonal Menu 189

Seasonal Menu Food Truck Consumer Goods Customer Experience 189

Modern Restaurant Management

APRIL 27, 2022

As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. If you aren’t prepared for the huge rush, customers may grow impatient, leave bad reviews, and be reluctant to return in the future. Accept Orders in Advance.

Management 212

Management Management Customer Experience Reservations 212

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

SEPTEMBER 3, 2021

Businesses have long searched for ways to optimize communications to specifically target people in close proximity with advertisements. The majority of marketers use location-based advertising to personalize their customer experience and create hyper-engaged audiences. Beacons use small physical objects located in specific areas.

Advertising 198

Advertising Marketing Coupons Customer Service 198

Modern Restaurant Management

AUGUST 11, 2021

As such, Tork conducted research to understand the consumer mindset when it comes to lunchtime behavior during the workweek and through these insights, created key tips to help improve business operations. Restaurateurs can incentivize delivery or takeout by offering special discounts on appetizers or consider reduced service fees.

Loyalty Program 198

Loyalty Program Social Media Mobile Ordering Online Ordering 198

The Rail

MARCH 14, 2023

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices. What is a QR Code for a Restaurant?

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Cheetah

SEPTEMBER 8, 2021

According to some reports, major food distributors Sysco has stopped supplying small and remote restaurants with less than a day’s notice. They are basically ‘firing’ their small mom-and-pop clients. It’s not only small restaurants that are experiencing this surge. What’s more, customer service is lacking, to say the least.

Food 148

Food Food Supply Franchise Franchising 148

Modern Restaurant Management

AUGUST 7, 2023

Creating a great ambiance in your sports bar or restaurant is a good way to attract new customers. Upgrading your establishment with the latest tech can help bring in customers and keep your regulars coming back. Bar owners want customers to understand the theme of the space when they first walk in.

Technology 167

Technology Sports Entertainment Customer Experience 167

Modern Restaurant Management

MAY 4, 2023

A 10-percent discount for a local restaurant is of course appreciated, but when looking to grab the attention of new customers – offering free food via direct mail has proven to be a more effective strategy. A free meal helps create lifelong customers. You can blanket a zip code or send the message straight to existing customers.

Loyalty Program 100

Loyalty Program Email Marketing Customer Service Certification 100