Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized. Digitize Tedious Tasks.

Loyalty Program 185

Loyalty Program Customer Experience Mobile Ordering Customer Service 185

Modern Restaurant Management

MARCH 1, 2022

Revenue Management Solutions released its analysis of US quick-service restaurant (QSR) performance for 2021. “Traffic is down, but the relative increases in average check indicate that QSRs haven’t lost customer segments. In short, consumers are ordering more food, and for larger parties.

Loyalty Program 177

Loyalty Program Mobile Ordering Download Food Order 177

Modern Restaurant Management

DECEMBER 19, 2023

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Here are some of their insights. – Christine Barone, President, Dutch Bros.

2023 114

2023 Front of House Customer Experience Customer Service 114

Modern Restaurant Management

AUGUST 17, 2020

Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study. Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout COVID-19 Consumer Dining Trends.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Harbor Touch

DECEMBER 20, 2022

Restaurants of all sizes embrace software technology to improve the customer experience and streamline operations, from ordering systems to kitchen automation. Transforming customer service. Software technology has revolutionized the restaurant industry, particularly in customer service.

Loyalty Program 78

Loyalty Program Online Ordering Kitchen Safety Customer Experience 78

Modern Restaurant Management

AUGUST 19, 2020

Chris Boyles, VP of Food Safety for Steritech. Coke Freestyle machines allow customers to make their selections using their own smartphone screen. Ghost kitchens allow you to order from multiple brand menus at a single location. Voice-activated apps allow you to order without touching anything.

Kitchen Safety 225

Kitchen Safety Food Safety Loyalty Program Technology 225

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 207

Food Safety Mobile Ordering Online Ordering Kitchen Safety 207

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). " Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. How to create engaging social media content to stay connected with customers. Treasury Secretary Steven T.

Webinar 191

Webinar Mobile Ordering Loyalty Program Online Ordering 191

Modern Restaurant Management

NOVEMBER 2, 2020

One thing local restaurants know how to do is anticipate their customers’ wants and needs. A large number of restaurants launched their own delivery service just to stay afloat during the pandemic. Of the restaurants surveyed, 27 percent launched their own delivery service. The average was $1,923.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Modern Restaurant Management

DECEMBER 21, 2020

We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 132

Technology Operations Loyalty Program Point of Sale 132

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. PopID accounts also tie to loyalty programs for automatic credit with every purchase.

Kitchen Safety 201

Kitchen Safety Loyalty Program Delivery Customer Service 201

Open for Business

MAY 19, 2023

And showing that you’re aware of the latest trends can attract new guests, build loyalty, and raise your profile. Quick Links Technology Relationships Food and Menus Technology trends to watch People are drawn to the restaurant business because they don’t want to be glued to a screen all day.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

The Restaurant Times

AUGUST 29, 2020

However, customers are still wary of venturing out, and restaurants can no longer rely on word of mouth or offline mediums to keep their businesses top of mind. The new reality for restaurateurs is going digital and leveraging online mediums to gain customers’ trust. Communicate The New Safety Precautions With Customers .

Marketing 105

Marketing Social Media Email Marketing Loyalty Program 105

Modern Restaurant Management

SEPTEMBER 30, 2020

Most Important safety initiatives. More than half of survey respondents said they will order more than usual, with only one in 10 saying less than usual. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant.

2020 186

2020 Mobile Ordering Guest Recovery Customer Service 186

Sling

MAY 9, 2023

ADD_THIS_TEXT Restaurant operations (or RO for short) is the collective term for all the activities that go into managing a food-service business — everything from the daily responsibilities that need to be done to the long-term planning that keeps the business on track. Here’s how to achieve that.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries.

2021 192

2021 Loyalty Program Coupons Fast Casual 192

Sling

JULY 24, 2023

Kudos helps you do that and also allows employees to recognize each other, with the ability to set up custom rewards, like gift cards. Toast offers both front desk and tableside hardware for taking orders, processing payments, and allowing guests to track the status of their orders. It covers local health codes from the U.S.

2023 78

2023 Management Management Tip Distribution 78

Modern Restaurant Management

APRIL 20, 2021

The most popular COVID-related safety offerings people look for when booking a venue included outdoor spaces (47 percent) and socially-distanced floor plans (40 percent). The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future. ” Optimism Is Returning.

2021 186

2021 Online Ordering Mobile Ordering Guest Recovery 186

Goliath Consulting

MAY 19, 2020

Whether they be for office parties, conferences, birthdays or weddings, catering profits from the promise of efficiency, safety and most importantly—safe of mind. And while a little competition never hurts, continuing investments in your catering program will be paramount to your business’s success. Foodee (7, 8).

Catering 151

Catering Social Media Loyalty Program Online Ordering 151

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 212

2022 Mobile Ordering Guest Recovery Point of Sale 212

Modern Restaurant Management

APRIL 14, 2020

The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. "Cox Media has been very supportive to us during this difficult time.

Online Ordering 209

Online Ordering Back of House Customer Service Small Business 209

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 212

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 212

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. .

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

FEBRUARY 17, 2021

Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.

2021 186

2021 Mobile Ordering Loyalty Program Download 186

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 163

2021 Fast Casual Mobile Ordering Social Media 163

Modern Restaurant Management

JULY 1, 2021

In this edition of MRM Research Roundup, we feature top foods of 2021, customer satisfaction, the Good Food 100 and shopping sentiments, State of the Plate. And while last year's top food, the wildly popular spicy chicken sandwich, didn't make the list, the Nashville hot chicken sandwich still made the top 10.

2021 133

2021 Loyalty Program Mobile Ordering Consumer Goods 133

Modern Restaurant Management

DECEMBER 14, 2021

Our company welcomes technology that will help our team members maximize time and efficiency and make their jobs more doable and enjoyable, creating a better experience for them and customers alike. The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever.

2022 186

2022 Food Supply Mobile Ordering Customer Experience 186

Modern Restaurant Management

MAY 27, 2020

Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. ” Over 200 food banks face a surge in demand for emergency food aid in the wake of COVID-19. Aramark Creates Safety Plans.

Food Safety 165

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 165

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. To receive funds, the applicants must complete their grant requests online. Live in the U.S., an overseas U.S. military base, or any U.S.

Healthcare 189

Healthcare Employee Relations Online Ordering Customer Service 189

The Restaurant Times

JULY 31, 2020

Therefore, apart from following the necessary operational processes in setting a cloud kitchen business, operators must adopt effective marketing strategies that will increase the overall sales and help retain customers. . Cloud Kitchen Marketing Tips to Grow Your Online Sales. Optimize Your Online Ordering System.

Loyalty Program 95

Loyalty Program Marketing Mobile Ordering Online Ordering 95

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). " Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. How to create engaging social media content to stay connected with customers. Treasury Secretary Steven T.

Webinar 180

Webinar Loyalty Program Online Ordering Social Media 180

The Restaurant Times

JUNE 29, 2020

Your cloud kitchen brand might be serving top-quality food, but effective marketing is necessary to amplify your brand’s reach. More customers are now pivoting towards online food delivery platforms because of both convenience and necessity. Partner With Online Food Aggregators.

Loyalty Program 98

Loyalty Program Email Marketing Marketing Mobile Ordering 98

Modern Restaurant Management

DECEMBER 4, 2020

It also could provide a future outlook for the industry, especially if more states implement stay-at-home orders in response to rising COVID-19 cases. Additionally, the results indicate that the negative effect of COVID-19 was smaller for fast-food restaurants compared to full-service establishments. percent demand decline.

Loyalty Program 125

Loyalty Program Fast Casual Online Ordering Consumer Goods 125

Apicbase

MARCH 28, 2024

Most successful food businesses are now multi-unit and multi-channel. The F&B director works with the order forms, the COO analyses the profit and loss statements, the inventory manager checks the stock counts, the executive chef works in the recipes database and so on. In this post, we’ll help you narrow down the options.

Management 52

Management Management Point of Sale Kitchen Safety 52

Modern Restaurant Management

SEPTEMBER 15, 2021

Based on findings from a survey hosted on the Angus Reid Forum on behalf of Restaurants Canada, the report shares that on the positive side, Canadians are looking forward to returning to restaurants, so long as safety measures are in place. 78 percent of Canadians have ordered delivery within six months prior to the survey.

2021 176

2021 Loyalty Program Retail Online Ordering 176

Modern Restaurant Management

JUNE 14, 2020

In this edition of MRM News Bites, we feature updated links for the PPP, the acquisition of Grubhub and contactless products and services. Department of the Treasury, issued new and revised guidance for the Paycheck Protection Program (PPP). My vision was to transform the delivery and pick-up ordering experience. PPP Revisions.

Food Safety 148

Food Safety Loyalty Program Kitchen Safety Online Ordering 148