Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

BNG Point of Sale

MARCH 9, 2020

Chances are, if you’re starting a business in retail or restaurant, people in the industry will tell you to purchase a point of sale system. If you’re new to the business, a “point of sale” or POS system is a piece of technology in which hardware and software components are used to take payments from customers.

Point of Sale 59

Point of Sale POS Loyalty Program Inventory 59

Squirrel Systems

APRIL 22, 2024

Here’s a look at how these technologies are setting the stage for a new era in restaurant service. Here’s a look at how these technologies are setting the stage for a new era in restaurant service. Guests can browse the menu at their leisure, customize their orders precisely, and send them directly to the kitchen.

Technology 111

Technology Dietary Restrictions Loyalty Program Download 111

7 Shifts

OCTOBER 31, 2022

When a plan is too wordy, it tends to turn off the reader and can actually prevent them from finishing,” Lauren Fernandez adds that the business plan should be more akin to a sales document, not an A-to-Z tactical roadmap. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

MBB Hospitality

FEBRUARY 17, 2021

A good point of sale system is essential for your restaurant. While it may not be visible to customers the computer system provides communication and ease of use to your workers, and communication is where customer issues start to arise. Lightspeed is also well equipped for COVID 19. The Purpose of a POS System.

Point of Sale 52

Point of Sale Online Ordering POS Loyalty Program 52

Modern Restaurant Management

JULY 12, 2022

With deep roots in the restaurant industry, we’ve worked with our clients to test a number of strategies to take on Restaurant Week as an opportunity to attract new customers. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Modern Restaurant Management

DECEMBER 1, 2020

With new health and safety guidelines and constantly-evolving regulations, restaurant owners are faced with unique challenges to continue delivering a positive dining experience to customers. And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim.

Loyalty Program 208

Loyalty Program Customer Experience Point of Sale Employee Relations 208

7 Shifts

JULY 16, 2021

Sourcing Equipment. Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. We're all here for it! Coffee shops can be so much more than a place to grab a cup of joe and a croissant. Table of Contents.

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. AI is a program developed by humans to respond to a set of instructions under specific environments. What are AI and ML?

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Modern Restaurant Management

OCTOBER 13, 2022

But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation. These numbers may be troubling, but to address these issues, restaurants must focus on providing the best service they can within their budgets. Adopt In-House Technology to Improve Service and Reduce Errors.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

AUGUST 8, 2022

But one thing is a universal truth: Without customers at your tables you will fail. Customers come in many forms, so often the focus is on new customers, but the reality is that repeat, loyal customers are really the starting point. What allows simple WiFi to move past WiFi “marketing”?

Loyalty Program 188

Loyalty Program Social Media Email Marketing Point of Sale 188

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. I anticipate an array of tailored incentives for patrons, moving beyond predictable points.

2024 133

2024 Loyalty Program Customer Experience Customer Service 133

Embrace the Suck

MAY 14, 2023

This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. The facade may still gleam, but cracks start to show in the form of inconsistent service, dwindling patron numbers, and souring workplace culture.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing.

2022 190

2022 Hospitality Loyalty Program Point of Sale 190

Modern Restaurant Management

FEBRUARY 20, 2024

In today’s tech-driven world, customers and workers alike expect a seamless payments experience wherever they go. In turn, more engaged employees can help deliver a better customer experience , too. Here are three key ways restaurants can leverage payments technology to benefit their customers and their workforce.

Technology 124

Technology Cash Management Customer Experience POS 124

Modern Restaurant Management

FEBRUARY 14, 2023

Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. When you invest in modern training programs, your employees better understand (and comply with) safety and QA protocols and deliver safer experiences for guests. Tech is essential to this effort.

Food Safety 190

Food Safety Kitchen Safety Loyalty Program Employee Relations 190

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

Technology 204

Technology Loyalty Program Front of House Online Ordering 204

Modern Restaurant Management

JULY 5, 2023

The quick service restaurant (QSR) industry is currently experiencing a trend of commoditization, with low barriers to entry and a standardized set of features offered by most restaurants. This trend is primarily driven by advancements in point of sale (POS) systems and the availability of white label, plug-and-play online ordering systems.

Hospitality 180

Hospitality Customer Experience Loyalty Program Customer Service 180

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 153

Technology Operations Loyalty Program Point of Sale 153

Modern Restaurant Management

DECEMBER 30, 2021

Teams are able to increase tips and revenue without burnout, all while creating a positive customer experience. We at Bbot predict that, without a stronger change towards how we think about service and employment, this dry spell will become the norm. Reviewing the market landscape is a great way to get ahead of the competition.

Loyalty Program 231

Loyalty Program 2022 Kitchen Safety Customer Experience 231

Harbor Touch

DECEMBER 20, 2022

Restaurants of all sizes embrace software technology to improve the customer experience and streamline operations, from ordering systems to kitchen automation. Transforming customer service. Software technology has revolutionized the restaurant industry, particularly in customer service. Innovating online ordering.

Loyalty Program 78

Loyalty Program Online Ordering Kitchen Safety Customer Experience 78

Modern Restaurant Management

MAY 9, 2022

Based on our most recent QSR sales and traffic data , we can tell from decreases in traffic and basket size that we’re at an inflationary tipping point. In our April 2022 monthly industry impact report, QSR sales in the US are flat at 0.2 In our April 2022 monthly industry impact report, QSR sales in the US are flat at 0.2

2022 189

2022 Loyalty Program Point of Sale 2021 189

Modern Restaurant Management

JANUARY 12, 2022

71 percent rely on delivery for 11 percent or more of sales. 33 percent rely on delivery for more than 20 percent of sales. 65 percent rely on mobile ordering for 11 percent or more of sales. 25 percent rely on mobile ordering for more than 20 percent of sales. Investment in delivery and mobile ordering pays off.

2022 216

2022 Mobile Ordering Guest Recovery Point of Sale 216

Modern Restaurant Management

MAY 31, 2022

For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. Everything nowadays is trackable.

Point of Sale 197

Point of Sale POS Download Loyalty Program 197

Modern Restaurant Management

FEBRUARY 2, 2021

The need for contactless delivery has spurred the use of digital check points – Consumers are more comfortable placing their orders through mobile apps, voice ordering, digital menu and kiosks; giving tech-savvy restaurants an edge in the race for information data. Measuring Factors for Growth in QSRs. Revamping the Product Mix.

Mobile Ordering 116

Mobile Ordering Point of Sale Customer Service Loyalty Program 116

Focus POS

SEPTEMBER 10, 2020

Thanks to the pandemic sweeping the globe, and an increased focus on customer safety, online ordering is now a staple. Beyond keeping customers safe from the spread of pathogens by reducing face-to-face interactions, online ordering increases customer satisfaction by delivering on the conveniences customers now expect.

POS 97

POS Loyalty Program Email Marketing Mobile Ordering 97

BNG Point of Sale

OCTOBER 13, 2021

Types of Point-of-Sale (POS) Systems. Point-of Sale (POS) systems are increasingly powerful tools for improving sales and profits. They offer a wide range of hardware and software options to aid in everything from sales to management to accounting. Customer-facing display screen. Let’s review both.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Aaron Allen & Associates

MARCH 3, 2022

Some of the most popular restaurant management software include tools and features across at least four or five of the following categories: Restaurant Point of Sale. The point of sale system is the nervous system for the restaurant tech stack. That’s where restaurant management software comes in.

Management 120

Management Management Mobile Ordering Point of Sale 120

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3

2020 196

2020 Fast Casual Point of Sale Online Ordering 196

The Restaurant Times

DECEMBER 17, 2021

Since coffee shops need the in-person presence of customers to increase sales, they must develop a strong online presence to woo people and keep them coming back! You need to focus on advertising your coffee specials on social media channels so that customers know they can expect the best taste and service from your coffee shop.

Social Media 98

Social Media Loyalty Program Merchandise Point of Sale 98

Modern Restaurant Management

MAY 11, 2020

It’s been well over a month since the spread of COVID-19 and government efforts to contain it forced restaurants across the country to shut their doors to dine-in customers. What’s more, many of them were even able to take advantage of the opportunity to launch or enhance loyalty programs. percent uptime.

Technology 146

Technology Loyalty Program POS Point of Sale 146

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

JUNE 19, 2020

Ultimately, the goal of these websites is to drive customers to the restaurant; they aren’t capturing much actionable information. In the post-COVID landscape, pick-up, delivery, and loyalty (offers, incentives and gamification) are going to be essential revenue streams for virtually every restaurant.

Website Management 201

Website Management Loyalty Program Front of House Point of Sale 201

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. Here are their responses. Click here for part one. Scott Lawton, CEO and cofounder at bartaco.

2020 198

2020 Kitchen Safety Food Safety Loyalty Program 198

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. Fast and friendly service. Sales optimisation.

Back of House 52

Back of House FOH BOH Front of House 52

The Restaurant Times

MARCH 29, 2021

With increasing competition and rapidly evolving trends in the UAE F&B space, it is challenging for restaurants to keep sales steady. that poorly affect sales. Hence, there is a need for restaurant owners to look out for innovative ideas that not only help them in increasing sales but also increase profits.

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Seasonal Menu 52