article thumbnail

The Digital Revolution, Evolving Consumer Expectations and Other Trends

Modern Restaurant Management

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

article thumbnail

2024 AI Predictions for Restaurants: What to Expect in the New Year Ahead

Modern Restaurant Management

According to Business Insider , 60 percent of restaurants who implemented AI technology say it's critical in improving their supply chain process. They also extend to customer-facing areas of the business. This is a critical tool for restaurants to leverage data to make improvements to the overall customer experience.

2024 123
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

2022 Reflections: The Year That Was for Restaurants

Modern Restaurant Management

The restaurant industry once again proved its resilience in 2022 as it dealt with ongoing obstacles like inflation, supply chain, labor shortages and more. Increasing menu pricing has helped to offset costs and so far, has continued to attract customers since grocery prices are outpacing the increases in restaurant tickets for dining out."

2022 197
article thumbnail

How Technology Tools Help Restaurateurs Do More With Less

Modern Restaurant Management

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key. In reality, hospitality isn't as simple as just service.

article thumbnail

How to Use ChatGPT to Create Training Material for Restaurant & Cafe Employees

Ken Burgin

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. This could include handling food safely, proper personal hygiene, and maintaining a clean restaurant environment.

article thumbnail

How to Meet The Needs of Today’s Coffee Shop Customer

Perfect Daily Grind

Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. According to UK-based consumer intelligence firm Brandwatch, one of the biggest challenges for the food and beverage industry is staying up to date with consumers’ wants and needs. But quality isn’t enough to win you customers.

Café 137
article thumbnail

MRM Research Roundup: 2022 Restaurant Trends

Modern Restaurant Management

To keep up with changing consumer preferences, operators noted that their top areas of investment in 2022 include mobile ordering (54 percent); delivery services (47 percent); technology such as new POS digital signage or other in-store tech (45 percent); and alternative payment methods (37 percent). "Consumers

2022 215