ChowNow

FEBRUARY 27, 2024

In today’s world, that means their mobile devices. To gain more diners and drive more orders, restaurants need to optimize their mobile marketing and make it easier to order. What’s mobile marketing? Why mobile marketing for restaurants? Here are some tips and tools to help you get started.

Marketing 78

Marketing Mobile Ordering Email Marketing Online Ordering 78

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic. According to a study from Appetize , 45% of U.S.

2021 370

2021 Front of House Social Media Back of House 370

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

DECEMBER 10, 2020

As restaurants work to navigate through the seismic economic impact of the coronavirus, connecting with and engaging customers is more important than ever for driving revenue and weathering the crisis. Digital marketing is a key ingredient that can help restauranteurs connect with customers to achieve both.

Marketing 225

Marketing Social Media SEO Website Management 225

Modern Restaurant Management

OCTOBER 25, 2022

As our world becomes increasingly digitized- with the rise of food delivery services, QR Code Menus and online orders- it's more important than ever for restaurant owners and employees to become familiar with the latest threats to their business. A QR code is really just a different way to distribute a website address.

Online Ordering 190

Online Ordering Website Management Social Media Mobile Ordering 190

Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options.

Mobile Ordering 227

Mobile Ordering Online Ordering Consumer Goods Customer Experience 227

Next Restaurants

OCTOBER 9, 2019

Your point-of-sale (POS) system should evolve as your customer base transitions into more of a “cashless society.” A bulky or slow legacy system will prevent your business from creating a positive customer experience, so keep up with the business world as it changes. Personalized experience Enhanced outreach.

Customer Experience 61

Customer Experience POS Mobile Ordering Point of Sale 61

Modern Restaurant Management

JANUARY 3, 2022

However, there are security concerns with this growing technology, which largely stem from customers sharing data that restaurants could then sell. In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts.

Customer Experience 221

Customer Experience Consumer Goods Mobile Ordering Customer Service 221

7 Shifts

JULY 16, 2021

Mobile Coffee Shops (Carts and Trucks). Get to know your future customers, before they even step foot in your door. From the most popular preparation methods to the most coffee-consumed time of day, this information will help you build a coffee shop perfect for them. Coffeehouses. Drive-Thru Only. Animal Cafe. Don't stop there!

License 459

License Hiring Equipment Point of Sale 459

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Stay informed about industry standards and ensure that your offerings remain competitive. This can free up your employees to focus on providing excellent customer service.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Restaurant Engine

JUNE 22, 2022

A POS is really worth it because it lets your customers take ownership of their payment options. Because you are a customer facing business, and you want to provide the best overall customer experience to your diners, a POS system is a vital tool in your operational and marketing arsenals.

POS 111

POS Point of Sale Mobile Ordering Cash Management 111

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. Give Your Website All of the Love. Leverage CRM Tools That Will Make Your Customers Swoon.

Marketing 221

Marketing Email Marketing Website Management Social Media 221

Goliath Consulting

SEPTEMBER 27, 2020

But there’s much more that tech has to offer, especially when it comes to AI being integrated into guest order systems, training, and restaurant operations. Here are some standout tech innovations that forward-thinking business owners are investing in today in restaurant technology: Smart ordering.

Technology 158

Technology Mobile Ordering Food Safety Customer Service 158

Modern Restaurant Management

FEBRUARY 2, 2022

Meanwhile, operators get the opportunity to grow their customer databases and turn new customers into loyal regulars. Thankfully, using the right technology the right way can help you do more with less to elevate your guest experience and improve profit margins. Here is your 2022 guide for a successful Restaurant Week.

Loyalty Program 197

Loyalty Program Online Ordering Social Media Mobile Ordering 197

Modern Restaurant Management

JUNE 29, 2020

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. I have seen firsthand how this is playing out.

Kitchen Safety 221

Kitchen Safety Customer Experience Website Management Mobile Ordering 221

Modern Restaurant Management

OCTOBER 19, 2022

To boil it down even more, if Google can quickly find a credible and useful website, that website will appear higher up in search results. When done right, SEO can build brand awareness, increase web traffic and drive overall online customer engagement. Some key best practices are below.

SEO 190

SEO Social Media Website Management Online Ordering 190

Focus POS

DECEMBER 22, 2021

A Recipe for Successful Restaurant Management. Technology for Successful Restaurant Management. Keeping a restaurant successful heavily relies on restaurant management’s effectiveness. Online ordering. Due to the pandemic, many patrons have moved to online ordering to avoid contact with others. Beat the Odds.

Management 146

Management Management Loyalty Program Online Ordering 146

7 Shifts

FEBRUARY 22, 2021

Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and social media pages. If you aim to increase customer retention, one of the most important investments is loyalty programs. Here, the card is stamped or punched each time a customer makes a qualifying purchase.

Loyalty Program 195

Loyalty Program Tip Distribution Email Marketing Social Media 195

The Restaurant Times

FEBRUARY 14, 2021

Online ordering has flourished with time and completely transformed the way restaurants deliver food. Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. This article discusses how restaurants can enhance customer loyalty by customizing their online ordering system. .

Online Ordering 98

Online Ordering Ordering Mobile Ordering Social Media 98

Culinary Digital

OCTOBER 23, 2023

Streamlining Foodservice Operations From order management to inventory control, digital solutions have streamlined foodservice processes to reduce errors and wait times. Moreover, data analytics and digital point-of-sale systems have empowered foodservice providers to make informed decisions about menu offerings and pricing.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64

Tableo

JULY 13, 2023

A well-designed website can draw in new customers, highlight your food and ambiance, and offer essential details like the address and opening times. However, not all restaurant owners have the time or technical know-how to build and manage their own websites. A website developer can help with that.

Website Management 73

Website Management SEO Online Ordering Hiring 73

SpotOn

MAY 8, 2024

A transactional email is a message sent to a customer after they take a specific action on your website or mobile app. You might provide shipping notifications after a customer makes a purchase, send an email with invoice or order confirmation details, or alert someone if their payment fails.

Small Business 52

Small Business Email Marketing Mobile Ordering Social Media 52

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Create a contactless experience via QR Codes with a contactless menu and contactless check-ins. 'Safety' Here are their insights.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

JUNE 19, 2020

Those pivots are also reflected in the digital world, in which websites that previously offered little more than a business’s name, address and phone number now have much higher consumer requirements. Data shows that a large part of the consumer experience has extended beyond the four walls.

Website Management 201

Website Management Loyalty Program Front of House Point of Sale 201

Open for Business

NOVEMBER 21, 2022

But today, restaurant tech plays a major role in improving the guest experience. Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. What is the guest experience?

Technology 78

Technology Online Ordering Mobile Ordering Website Management 78

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. For more information, visit: sba.gov/paycheckprotection. “The post-COVID dining experience will no doubt be different.

Mobile Ordering 198

Mobile Ordering Webinar Loyalty Program Online Ordering 198

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 216

2022 Mobile Ordering Guest Recovery Point of Sale 216

The Restaurant Times

JULY 14, 2020

Over the years, the online ordering culture has flourished and completely transformed the way restaurants deliver food. Customers are now seeking convenience and expecting timely and hygienic doorstep delivery options. How To Optimize Online Ordering Experience And Increase Customer Loyalty.

Online Ordering 97

Online Ordering Ordering Loyalty Program Social Media 97

ChowNow

JULY 28, 2020

It only makes sense that curbside pickup—in which customers pick up their food straight from their cars—has skyrocketed in popularity. . Up until now, ChowNow restaurant partners have offered curbside ordering by listing it as an item on their menus. Your guests will have clear instructions when they drive up to get their orders.

Ordering 143

Ordering Online Ordering Mobile Ordering Food Safety 143

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs. Restaurant customer relationship management (CRM) software.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

DECEMBER 11, 2019

Add cybersecurity risks, mix in consumer desire for transparency, then layer in the collection of consumer data collection and you’ve got a perfect storm of data management challenges across the food supply chain. ” ELM itself is defined as P&L-based orchestration and streamlining of experiential moments in customer journeys.

Management 141

Management Management Food Food Safety 141

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 153

Technology Operations Loyalty Program Point of Sale 153

Sling

JULY 24, 2023

Restaurant management software is a rapidly expanding niche of software development. Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management.

2023 78

2023 Management Management Tip Distribution 78

The Restaurant Times

NOVEMBER 10, 2021

Running a restaurant after a pandemic requires every restaurant owner to make an online food ordering system a necessary change. Online food ordering systems are crucial to your business’s profitability and sales management. You can no longer accept orders over the phone and expect to be happy with the outcomes.

Management 52

Management Management Online Ordering Loyalty Program 52

Restaurant365

APRIL 16, 2021

Today, consumers want convenient and easy ways to order food from your restaurant. Luckily, that’s what an online ordering system can do for you. Statista notes that in 2020, 760 million users were using online ordering for their restaurant takeout and delivery orders, a 20% increase year-over-year.

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come. “Will this look good on Instagram?”

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156