Customer Experience Dietary Restrictions Dine-in Mobile Ordering 
Modern Restaurant Management
JANUARY 22, 2024
This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience?
7 Shifts
AUGUST 20, 2020
Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Equipped with a mobile app, staff can review announcements, reach out to managers, and manage tasks wherever they are. In fact, labor is one of the biggest costs for restaurants.
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Modern Restaurant Management
AUGUST 16, 2023
Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.
Modern Restaurant Management
DECEMBER 26, 2023
This past year saw the following trends: The Digital Revolution – In 2023, restaurants gravitated towards digitalization, embracing things like online ordering, mobile applications, and digital payment solutions. This helped them improve customer relationships, loyalty, satisfaction, and retention.
Modern Restaurant Management
MAY 23, 2023
Globally, restaurants saw a notable shift in customer expectations and behavior during this time. But with the growth in off-premise dining comes extra pressure for businesses. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.
Modern Restaurant Management
DECEMBER 20, 2022
Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. If 2022 made one thing clear, it’s that consumers want a digital experience. The strong will get stronger.
Modern Restaurant Management
JANUARY 3, 2024
In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Read the first part, here. Looking ahead, we’re focused on strategic, measured expansion and growing profitability.
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