7 Shifts

MAY 23, 2024

Improving your restaurant operations to succeed in this highly competitive industry means serving quality food and providing excellent customer service while minimizing waste, reducing costs, and keeping your employees engaged. This is important, especially if you're training and hiring new employees.

Operations 222

Operations Kitchen Safety Food Safety Restaurant Law 222

7 Shifts

MAY 23, 2024

This proves that any restaurant business owner who wants to survive in this economy should be open to trying unconventional sales strategies to attract customers and continue making a profit. Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting.

Social Media 195

Social Media Loyalty Program SEO Email Marketing 195

Modern Restaurant Management

SEPTEMBER 7, 2021

Every restaurant owner, operator, and manager are currently asking themselves: how do I hire restaurant employees in today’s labor market? It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape. The Restaurant Labor Shortage.

Hiring 203

Hiring Front of House Recruiting Back of House 203

Restaurant Business

NOVEMBER 28, 2022

Restaurants have long depended on operational processes running like a well-oiled machine to keep service seamless for customers. below their February 2020 pre-pandemic employment peak, and the quitting rate continues to outpace the hiring rate for restaurant employees, according to the U.S. initialized)window[t].process&&window[t].process();else

Customer Service 87

Customer Service Tip Distribution Hiring Customer Experience 87

Modern Restaurant Management

FEBRUARY 8, 2024

Most restaurant owners work hard to make sure their restaurant is a clean environment that provides a hygienic experience for customers and workers. A clean restaurant improves the overall dining experience and more importantly, prevents people from getting sick while eating your food.

Specials 191

Specials Operations Hiring Front of House 191

7 Shifts

OCTOBER 30, 2019

Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. However, hasty hiring is at the root of the turnover problem. At 7shifts, we put our values front and center during the hiring process. Read on to find out.

Hiring 283

Hiring Training Customer Experience 2010 283

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. Payroll automation Using payroll software is a great alternative to hiring a payroll specialist or agency. Kiosk ordering Your busy customers don’t always have time to wait in line.

Management 398

Management Management Email Marketing Point of Sale 398

Izettle

OCTOBER 7, 2020

If there’s one thing that can set your company apart, it’s good customer service – especially for an independent business. And if there’s one person who knows about the importance of customer service, it’s Claudio Ribeiro, owner of Federal Café , one of Manchester’s busiest and best loved brunch spots. “I

Customer Service 98

Customer Service Café Hiring Point of Sale 98

Modern Restaurant Management

MAY 27, 2024

Summer is prime hiring time for restaurants. However, according to recent data , the “quit rate” in the US accommodation and food services is the highest among sectors and is outpacing the overall quit rate by more than 70 percent. Restaurants are an extremely fast-paced, customer-centric industry.

Recruiting 177

Recruiting Front of House Back of House Point of Sale 177

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. Automated technology can help businesses cut costs and give customers the experiences they want.

Front of House 182

Front of House Mobile Ordering Customer Service FOH 182

7 Shifts

FEBRUARY 8, 2024

A full 55% of consumers consider takeout and delivery essential to their restaurant experience. In addition to scheduling, 7shifts handles staff payroll, tip management, hiring and application management, employee training, and much more. ChowNow ChowNow is a customized online ordering app for restaurants. Apple | Android 4.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

A full 55% of consumers consider takeout and delivery essential to their restaurant experience. In addition to scheduling, 7shifts handles staff payroll, tip management, hiring and application management, employee training, and much more. ChowNow ChowNow is a customized online ordering app for restaurants. Apple | Android 4.

Operations 353

Operations Management Management Mobile Ordering 353

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

Management 194

Management Management Hiring Customer Experience 194

7 Shifts

JULY 22, 2022

Make sure you have enough staff to cover the busy summer season with 7shifts’s Hiring Tool. You have the ability to build custom job postings in order to find ideal, qualified candidates for your restaurant's roles. It costs an average of $5,864 to hire a new team member. Staffing for summer. Reduce that cost with 7shifts.

Tip Distribution 392

Tip Distribution Certification Document Seasonal Menu 392

Perfect Daily Grind

SEPTEMBER 8, 2022

However, just like many other hospitality sectors, the specialty coffee industry experiences high staff turnover rates. The National Restaurant Association’s 2022 annual report found that as many as 78% of restaurant operators in the US don’t have enough staff to meet customer demand – largely fuelled by the Covid-19 pandemic.

Hiring 134

Hiring Training Customer Experience Hospitality 134

7 Shifts

MAY 31, 2021

With this efficiency, staff knows exactly what to do and when to do it, and guests enjoy a delightful experience with your brand. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Customer Service. Service Model.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. But that was the 90s.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 398

Management Management Kitchen Safety Front of House 398

7 Shifts

DECEMBER 27, 2019

The turnover rate for quick service restaurants is 123% , which means that the number of team members who leave in one year outnumbers the average number of staff in the entire restaurant. Hasty hiring is at the root of the problem. Team culture and customer service also suffer. So what’s to blame for the high turnover?

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 45

Customer Experience Customer Service Point of Sale Consumer Goods 45

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. The quick bursts of high traffic and heavy volume require maximum hours, manpower and attention to a great guest experience. PLAY #1: Hire Quality Seasonal Staff. Seasonal venues service tens of thousands of people – often in a single night!

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Touch Bistro

SEPTEMBER 10, 2021

Great service is essential to running a successful restaurant, which is why you need to become a pro at restaurant staffing and learn how to craft a solid server job description. Hiring the right service staff gives your restaurant the opportunity to make a positive first impression on your guests. What is a Restaurant Server?

Hiring 97

Hiring Front of House Fine Dining Customer Service 97

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. AI can automate job postings, screen resumes, and even conduct initial interviews with candidates.

Dine-in 186

Dine-in Customer Service Customer Experience Inventory 186

ExactHire - Restaurants

FEBRUARY 21, 2022

Want to share feedback on an experience? Let’s talk about the area where we, HR Professionals, may need extra support now–recruiting and hiring. Hiring with QR Codes. By hiring with QR codes! How and Where to Use QR Codes for Hiring. Not sure how or where to use a QR code for hiring? What is a QR Code?

Hiring 98

Hiring Recruiting Tip Distribution Communication 98

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. It directly influences the quality of service and the dining experience for customers. Hire It’s hard to find good staff.

Tip Distribution 222

Tip Distribution Document Hiring Training 222

Izettle

MARCH 28, 2019

The customer is king! The customer is always right! The customer is yeah, yeah, we get it! It’s no secret how important customers are to a growing business. But have you ever thought about how you could better connect with your customers? How could it improve customer satisfaction?

Customer Experience 40

Customer Experience Customer Service Point of Sale Consumer Goods 40

7 Shifts

OCTOBER 26, 2022

Most customers don't think twice about leaving a few dollars on the table or selecting a percentage on a tablet. The practice of tipping is straightforward—money in exchange for work or a service. Tips were left in European taverns to ensure quick and good service. But tipping did not take off immediately in the U.S.

Presentation 487

Presentation Tip Distribution Restaurant Law Back of House 487

Izettle

OCTOBER 7, 2020

If there’s one thing that can set your company apart, it’s good customer service – especially for an independent business. And if there’s one person who knows about the importance of customer service, it’s Claudio Ribeiro, owner of Federal Café , one of Manchester’s busiest and best loved brunch spots. “I

Customer Service 52

Customer Service Café Hiring Point of Sale 52

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 million, while the number of hires was 1.3 Having a backup plan for staffing issues helps to maintain productivity and prevent any disruptions in service.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Culinary Cues

SEPTEMBER 15, 2022

We can all choose to be great at what we do; choose to master our craft and create outstanding experiences for guests and co-workers alike, or we can choose to shrug our shoulders and surrender to mediocrity. Some mediocre operations may experience a false sense of euphoria simply because of supply and demand. Plain and simple.

Fine Dining 392

Fine Dining Front of House Customer Service Customer Experience 392

Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Despite the number of customer calls that come in, 62 percent of them go unanswered. Absolutely not. Answering the Call.

Customer Experience 105

Customer Experience Online Ordering Customer Service Reservations 105

7 Shifts

AUGUST 7, 2020

While most people would say it’s choosing a concept or picking the perfect location, we argue that it’s hiring the right people. Who you hire to execute your vision can make or break your business. Team members who aren’t engaged create subpar experiences for guests and are more likely to quit. What did you do?

2020 312

2020 Kitchen Safety FOH BOH 312

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. Payroll automation Using payroll software is a great alternative to hiring a payroll specialist or agency. Kiosk ordering Your busy customers don’t always have time to wait in line.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service Skills For Your Resume. Taste Profiling.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

FEBRUARY 26, 2021

Native or first-party delivery doesn't rely on a separate service to take and send out orders. This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Owning your customer and delivery data is invaluable. The first is hiring your own drivers.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Restaurant365

MAY 16, 2022

Temporary employees can be a cost-efficient solution to help your restaurant remain productive and profitable during the busy summer season without sacrificing the quality of service expected of your brand. Below are tips to improve your hiring efforts to recruit the best seasonal employees. Start Early. Act quickly.

Hiring 78

Hiring Recruiting Mobile Ordering Training 78