Modern Restaurant Management

FEBRUARY 6, 2023

Don’t let your FoH team get called for Delay of Game when customers need ordering assistance. BreweryDB’s brew page is an excellent resource to build your playbook with accurate (brewery-sourced) and easy-to-remember information, including tasting notes, ABV, and food pairing suggestions. Flag on the play!

Bar 189

Bar FOH Coaching Brewery 189

The Rail

MARCH 14, 2023

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. QR codes offer a convenient and contactless way for customers to access menus, order food, and pay using mobile devices. What is a QR Code for a Restaurant?

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

Food Business

DECEMBER 17, 2019

When I ran my restaurant one of the many things that made ownership difficult was getting staff on the same page, so the guests’ experience is actually what you intended. HOSPITALITY FOCUSED WORKSHOPS Whether you create a workshop, or bring in someone, the goal is the same: to improve the guest experience.

Workshop 130

Workshop FOH Front of House BOH 130

Modern Restaurant Management

MARCH 10, 2021

A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information. Without capacity management, you run the risk of bottlenecks to service that results in slow order ready times, and angry customers.

Management 189

Management Management BOH Front of House 189

7 Shifts

JULY 10, 2020

You want to have a big enough budget that your target customers will be exposed to your ads multiple times in a short period (two weeks) prior to the grand opening…he “newness” of the business and special offers related to the grand opening should increase the responsiveness of potential customers.” Mel Bensky, @tastethesix.

Events 351

Events Social Media Kitchen Safety Seating 351

Restaurant365

APRIL 19, 2022

Calculating your restaurant labor cost and sales for a specific period indicates how your employee labor hours are matching with customer demand. If your labor cost as a percentage of sales is currently at an impressive 27%, see if you can reduce that by 3% in the next year without diluting the customer experience.

Point of Sale 78

Point of Sale FOH Front of House Back of House 78

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Make it easy for your staff to service tables and consider the flow of area traffic in your dining area. Have pest control options in place and have the area serviced often.

Outdoor 203

Outdoor Fine Dining Dine-in FOH 203

7 Shifts

MARCH 27, 2020

However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments. Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? states are forcing non-essential businesses to stop operations.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Lavu

FEBRUARY 14, 2020

As you develop the restaurant employee handbook, view it as an ongoing training resource instead of just a categorical list of rules, and separate the information into categories: Performance and Appearance Policies . Customer Service Standards. Customer Service Standards. What service style do customers expect?

FOH 78

FOH Social Media Restaurant Law Food Safety 78

Lavu

JUNE 4, 2019

As a restaurateur, you want to provide your customers with the best dining experience you can. A kitchen display screen shows the pending orders that are being prepared and streamlines communication between the front-of-the-house (FOH) and back-of-the-house (BOH) sections of a restaurant. This helps reduce human error.

BOH 109

BOH FOH Front of House Back of House 109

Lavu

MARCH 13, 2020

The type of diners you receive expect to wait for less, carry less cash, and demand faster service. If customers are waiting in line for a table, you can take their drink orders as they wait, and even transfer their tab to their table once seated. Streamline BOH and FOH Communications. The wrong information is written out.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Restaurant365

OCTOBER 15, 2021

With the help of actionable data and reporting, store managers can help control labor costs, without negatively impacting the customer experience or employee retention rates. Sales Per Labor Hour (SPLH) and Customers Served Per Labor Hour. It tracks which service times are the most productive, and which can be improved.

Management 148

Management Management Point of Sale Employee Relations 148

The Restaurant Times

MARCH 14, 2022

As such, the ability to manage conflict is also an essential requirement for a restaurant manager to ensure that staff members cooperate with each other and create the best possible customer experience. . Typically, a restaurant’s operation can be categorized into two parts – front-of-house (FOH) and back-of-house (BOH).

Management 52

Management Management FOH BOH 52

7 Shifts

NOVEMBER 29, 2022

Most of the panelists started handling tips one way and pivoted when they got new information. Instead of worrying about making enough tips to make a living, staff could focus on improving the guest experience. They want to be here, they don't want to give bad service. They want to give good service. 5 Tips on Tipping.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Modern Restaurant Management

MARCH 25, 2021

A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information. Without capacity management, you run the risk of bottlenecks to service that results in slow order ready times, and angry customers.

Management 88

Management Management BOH Front of House 88

Restaurant365

JULY 8, 2021

For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. According to the report, roughly half of full-service restaurants said they devoted more resources to expanding the off-premise side of their business since the onset of COVID.”

Point of Sale 78

Point of Sale FOH Fine Dining Online Ordering 78

Mad Mobile

MARCH 1, 2024

Depending on how you use them, they could revolutionize how you interact with your customers. Boosting revenue: a closer look The discussion around restaurant tablets centers on two different modes of deployment: customer-driven and server-driven tablets. It’s not just about one aspect of the customer journey either.

Seasonal Menu 40

Seasonal Menu POS Loyalty Program Customer Experience 40

Modern Restaurant Management

MARCH 16, 2021

environments and are now seen everywhere from fine dining to counter service and everywhere in between. Your website is no longer the go-to place for information on a business. In a society constantly bombarding us with information, people are searching for release and calm. “Will this look good on Instagram?

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Restaurant365

FEBRUARY 4, 2021

Looking at the cost of labor as a percentage of sales shows how your employee labor hours are matching with customer demand (sales). However, that number can range, with quick service restaurants on the low end and fine dining establishments on the high end. Customers Served or Sales Per Labor Hour and Day Part.

Restaurant Law 78

Restaurant Law Point of Sale BOH Customer Service 78

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 397

Management Management Email Marketing Point of Sale 397

Foodable

APRIL 30, 2020

A revolution around operations are discussed including compartmentalizing areas within the restaurant and bar setting, technological advancements for safe, frictionless service and an emphasis on re-engineering menus. New FOH positions will be created to sanitarily conduct business. We need to build back trust that a virus took away.

Guest Recovery 72

Guest Recovery Kitchen Safety Food Safety FOH 72

Touch Bistro

MARCH 25, 2021

A thoughtful, organized onboarding experience can increase revenue, boost employee engagement, and reduce your restaurant turnover rate. Instead, we want to provide you with the tools and information you need to prevent turnover and create a great first impression with new hires. restaurateurs should pay special mind to this last one.

Hiring 52

Hiring Employee Relations FOH BOH 52

Restaurant365

DECEMBER 1, 2021

The owners, Chad and Meggie Foust, created Sweet Lou’s so that the entire family can enjoy the dining experience. Named after their son, Sweet Lou’s aims to greet guests with a smile and great food, drink, and service. Foust uses the system to create custom new hire sheets. ” Challenge.

Hiring 78

Hiring Demo Communication Back of House 78

The Restaurant Times

DECEMBER 26, 2020

Lack of accurate information about how the UAE restaurant industry operates ultimately leads to the failure of businesses. While a poor location does not generate enough customer footfall, prime locations come at a high price. Poor Customer Experience. Restaurants may not be able to cover the costs or tend to overspend.

Operations 52

Operations Loyalty Program Seasonal Menu Employee Relations 52

Restaurant365

MARCH 12, 2021

The owners, Chad and Meggie Foust, created Sweet Lou’s so that the entire family can enjoy the dining experience. Named after their son, Sweet Lou’s aims to greet guests with a smile and great food, drink, and service. Foust uses the system to create custom new hire sheets. ” Challenge.

Hiring 78

Hiring Demo Communication Back of House 78

Lavu

JANUARY 15, 2020

Owning a restaurant is both an exciting and challenging experience. Normally, a bank will require a lot of information and reassurance before approving a loan for a restaurant business. The productivity and quality of a restaurant’s service has to do with the kitchen equipment. Restaurant Financing and Restaurant Loans.

Cash Management 78

Cash Management Equipment Small Business Front of House 78

Lavu

JANUARY 21, 2020

Preparing good meals and serving customers is always an exciting part of running a restaurant. Since accounting in the restaurant industry is quite different from other industries, look for someone who has experience or specialization in restaurant accounting. Produce Regular Financial Reports.

Point of Sale 78

Point of Sale Inventory Restaurant Law Front of House 78

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. All of this (and more!)

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service Skills For Your Resume. Taste Profiling.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

MAY 31, 2021

With this efficiency, staff knows exactly what to do and when to do it, and guests enjoy a delightful experience with your brand. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Customer Service.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

MAY 11, 2020

We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. You may even need to bring on more FOH staff to act as your delivery drivers if you’re offering direct. I'm so sorry, I'm not doing that anymore.’

BOH 368

BOH FOH Food Safety Equipment 368

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. she dramatic, or are you withholding information that she needs?”. Your next step is to signal to your staff (and customers) what you stand for. These values should inform your team's decisions - from the day-to-day to the big picture.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Jerry Abiog, Co-Founder/CMO Standard Insights.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Cheetah

JUNE 14, 2021

Even more troubling is the fact that despite their obligation to inform workers about the coronavirus-related benefits available to them, such as paid sick leave, more than half of employers fail to do so. And in today’s reality, customers have endless dining options. This will help ease customers into the new system.

BOH 148

BOH Back of House Front of House Restaurant Law 148

The Restaurant Times

SEPTEMBER 30, 2021

Running a restaurant comes with long and short-term problems that will exhaust you if you don’t have any assistance or prior experience. The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service.

Management 98

Management Management Cash Management Front of House 98