Modern Restaurant Management

MARCH 1, 2022

From recruiting to retention, if the employee experience is positive and fulfilling, loyalty is fostered, and staff is more likely to stay put. Empowering Employees with the Right Tools and Training. Restaurant people are “people-people.”

Front of House 576

Front of House Loyalty Program Back of House Training 576

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Black Box Intelligence

MARCH 7, 2025

Recruiting and Retaining Restaurant Staff for Growth Insights from Kura Sushis Strategy Hiring and keeping great employees is a major challenge for restaurants today. Here are the biggest takeaways from their recruiting and retaining staff process. This has placed a high emphasis on hiring and training employees quickly.

Recruiting 83

Recruiting Social Media Hiring Training 83

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Recruiting the right people and investing in them from day one can save you the hassle of finding new people every 6 months. Plan for Gaps in Your Budget.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

OCTOBER 4, 2023

However, for restaurants dealing with high-volume recruitment needs, the challenge is even greater. Tight timelines : First, hiring teams often encounter tight timelines when managing high-volume recruitment. Maintaining company reputation : Maintaining a strong employer brand becomes crucial in high-volume recruiting.

Recruiting 221

Recruiting Hiring Employee Relations Technology 221

Modern Restaurant Management

MARCH 11, 2025

Investing in teamwork, internal training, and career development—such as structured in-house wine education—creates a sense of belonging and shared growth. Leading brands like Cracker Barrel are already using on-demand interviews and AI-driven assessments to cut down on administrative tasks for recruiters.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

NOVEMBER 9, 2021

To recruit new talent and alleviate strains on current staff, restaurant managers are looking for new ways to streamline their operations and enhance the employee experience. A mobile employee experience has now become table stakes in seamlessly recruiting, onboarding, training and managing staff.

Cash Management 531

Cash Management Employee Relations Recruiting Healthcare 531

Modern Restaurant Management

SEPTEMBER 7, 2021

It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape. ” These evergreen job openings can be listed on major job sites, niche career platforms, or even with recruiters (mostly used for salaried positions).

Hiring 520

Hiring Front of House Recruiting Back of House 520

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. Training new employees is expensive and takes a considerable amount of time. Also, be sure to communicate with candidates throughout the hiring process.

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. On the other hand, maintaining robust recruitment and training are also key challenges as HR tries to combat employee churn.

Recruiting 354

Recruiting Hiring Customer Experience Consumer Goods 354

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

OCTOBER 5, 2021

In the National Restaurant Association’s report, 75 percent of restaurant operators identified recruiting employees as their top challenge this summer, above all other difficulties experienced in the industry’s recovery. But not all hope is lost.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Embrace the Suck

MAY 24, 2023

But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. Step 2: Proactive Recruitment Unearthing top-tier talent demands active recruitment. Instead, we should be on the offense, taking our recruitment strategy to the talent pool. It's astounding! Are they alive?

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

Goliath Consulting

FEBRUARY 16, 2021

This signifies a drop in younger recruits that compose a larger part of the restaurant workforce, not to mention how workers may be leaving the restaurant industry for good in search of more stable, reliable jobs (5). Flexibility and communication are crucial components to attracting and hiring your best candidates. Easy Scheduling.

Recruiting 195

Recruiting Hiring Communication Online Ordering 195

Modern Restaurant Management

OCTOBER 7, 2021

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Technology also helps bridge communication between restaurant management and staff. Food safety and restaurant cleanliness. Staff Management.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Culinary Cues

MAY 13, 2023

This requires a complex organization of independent operations that are still required to communicate, share, and fall in line with the mission of the property. Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function.

Hotels 505

Hotels Point of Sale Cash Management Training 505

Modern Restaurant Management

JANUARY 23, 2023

Enlivening the culture starts with an effective plan, an inclusive idea able to be authentically communicated and practical in its expectation. We focus on team development and define it as our team cycle which includes things like recruitment and hiring, onboarding and training, as well as evaluation of compensation and benefits.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

Modern Restaurant Management

DECEMBER 9, 2019

On average, replacing an hourly employee costs around $3,328 once you factor in recruiting, interviewing, and training time. Turnover Tip : Keep your most talented employees by ensuring open communication on their career development. Inadequate Training. Training is key for improving employee turnover. Disinterest.

Recruiting 292

Recruiting Training 2018 Hiring 292

The Rail

MARCH 14, 2025

Language Skills Multilingual staff can draw a larger array of guests because your staff can cater to their needs in multiple ways, primarily in communication, which can streamline and make their ordering experience easier and nicer. Provide training on company policies, procedures and customer service standards.

Restaurant Law 130

Restaurant Law Hiring Customer Experience License 130

7 Shifts

MAY 31, 2021

Recruiting, hiring, onboarding, scheduling, engaging, paying, and losing employees all surface up into restaurant HR management. Restaurants need an operating model in place to ensure the right employees are hired, well-trained, actively engaged, feeling productive, and ultimately retained for as long as possible.

Operations 363

Operations Inventory Hiring Customer Service 363

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. PLAY 2: Onboard & Train Your Seasonal Staff. Without proper training and engagement opportunities, your seasonal staff can keep sales in the minor leagues. Train and prepare staff to serve guests in a high-speed, high-volume environment.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Embrace the Suck

MARCH 22, 2019

This is good news for the restaurant that is willing to make recruiting a priority. Actively recruiting talent must be a top priority when hiring in the coming year! They are just starting to turn 21 and are a prime resource if you know how to recruit them. They are highly trained in a variety of skills.

Recruiting 255

Recruiting Social Media Back of House Hiring 255

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

AUGUST 12, 2022

Communication and transparency. Paid trainings, opportunities for advancement and new equipment are all ways to help employees feel valued. Handwritten or manually created schedules, like spreadsheets, are often riddled with errors and can be incredibly difficult to update and communicate. But it’s important. Recognition.

Restaurant Law 493

Restaurant Law Small Business Hiring Communication 493

The Restaurant Group

MAY 3, 2025

Definition and Importance Picture this: you spend weeks training a new server, and just when theyre finally getting the hang of things, bam! Training and Recruitment Costs Every time someone quits, youre tossing cash straight into a bonfire. Effective Communication Channels Bad communication breeds bad blood.

Cash Management 78

Cash Management Loyalty Program Recruiting Customer Service 78

7 Shifts

JUNE 8, 2020

Andrea: “ Recruiting and retaining a strong team in an industry where high turnover is a known concern.” Rachel: “Hustle, flexibility, communication and teamwork skills.” In general, you should also have great communication skills and able to communicate with your co-workers and with clients.” Rachel: “The hustle!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

7 Shifts

SEPTEMBER 19, 2019

7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. A high turnover means you now have to recruit, select, and train new candidates, which takes time and costs money. Because happier employees are also less likely to leave, you don't spend money recruiting and training new hires.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

MARCH 27, 2024

In his new book, Scott Greenberg provides an inspiring, practical framework for management to explore their biases, habits, and leadership styles while learning how to refine the way they manage so they can more effectively recruit, retain, and motivate their hourly teams. Train them to look beyond the rude behavior and “find the need.”

Coaching 275

Coaching Franchise Franchising Book 275

7 Shifts

OCTOBER 30, 2019

When you hire someone who doesn’t share your team’s values, no amount of training will make them engaged in their work. The restaurant industry’s turnover problem Between productivity loss and the resources spent on hiring and training a new employee, turnover costs restaurants $3,500 per employee. Read on to find out.

Hiring 283

Hiring Training Customer Experience 2010 283

Embrace the Suck

APRIL 18, 2022

Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. So, let me give you an example of how a typical restaurant communicates: “We’re a local family taco restaurant. I should recruit more talent.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Embrace the Suck

MAY 14, 2023

It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. The recruitment and effective training of suitable staff is critical. Restaurant Excellence Guideline #16: Hire for a positive attitude and impart the necessary skills through training.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Promoting your restaurant culture is an effective way to recruit the best restaurant employees. Communicate what matters to potential restaurant employees.

Recruiting 151

Recruiting Social Media Front of House Hiring 151

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. For example, you might have to take a larger role in candidate sourcing, recruiting, hiring, onboarding, and even the firing process than you might expect. This goes far beyond training during the first week.

Management 397

Management Management Kitchen Safety Front of House 397

Perfect Daily Grind

JANUARY 23, 2020

You might also like How to Design an Effective Barista Training Programme. Onboarding can also decrease the costs you might face from a lack of training , which can add up over time. Finally, as onboarding is a training and development investment in a person, it can make a difference in how they view your business.

Café 195

Café Hiring Training Customer Service 195