Embrace the Suck

MAY 14, 2023

They are where we gather to celebrate life’s milestones, discover new flavors, and connect with our communities. It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. They are the epicenters of culture, conviviality, and creativity.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Culinary Cues

DECEMBER 30, 2019

In all cases they begin with the same goals: prepare and serve great products that are consistent and offered with a smile, build success on a steady flow of sales and controlled profitability, and do all of this with pride. I have the privilege of working with many different restaurants and food businesses. So why does it sometimes go wrong?

Cash Management 269

Cash Management Point of Sale Leadership Website Management 269

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Keegan Brown, Marketing Manager Easy On Hold & Brand Music. What’s working right now: Hours should be updated everywhere: Facebook, google my business, yelp, your website, etc.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

7 Shifts

FEBRUARY 26, 2021

These fees, when not managed, cut deep into razor-thin margins, and in some cases, can contribute to a restaurant closing for good. Send customers special offers, communicate directly, and keep them up to date. Without existing apps, this lives on your restaurant’s website. Does it integrate with my restaurant’s website?

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Modern Restaurant Management

APRIL 5, 2022

The reasons for the accelerated growth of this idea, the contribution of POS to these kitchens, the display systems to make the operations easier, and the automated operations used in the inventory as well in the kitchen for easy food management- are some of the ideas that will be discussed in the following paragraphs.

Online Ordering 196

Online Ordering Point of Sale Website Management Inventory 196

Cheetah

SEPTEMBER 1, 2020

As our lives are shifting to the digital space, ordering food on restaurant websites and sharing home dining experiences has become the new normal. A great restaurant website is the key to your business’ future success. Also, the time people spend on your website is a user engagement signal for Google.

Social Media 148

Social Media Online Ordering Website Management Download 148

Modern Restaurant Management

FEBRUARY 2, 2022

A vast, community-wide event like Restaurant Week can be the perfect push to start 2022 successfully. Undoubtedly, it has become a community favorite across the country. So if you have to deal with bigger crowds, your staff can easily manage the queues of orders, personalize staff alerts, and more. Take Advantage of Technology.

Loyalty Program 197

Loyalty Program Online Ordering Social Media Mobile Ordering 197

Chowly

FEBRUARY 23, 2024

While restaurant sales are predicted to rise in 2024, high operational costs will limit profit margins. Sales and Economic Forecast Independent restaurants bore the brunt of the pandemic, with approximately 10% closing in 2020 compared to 2.5% Sales are projected to rise, but the higher cost of doing business will challenge margins.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Sling

JULY 24, 2023

Restaurant management software is a rapidly expanding niche of software development. Some of these apps are designed to solve specific problems, like shift scheduling or point of sale , while others boast all-in-one suites for every aspect of restaurant management.

2023 78

2023 Management Management Tip Distribution 78

ChowNow

FEBRUARY 27, 2024

Common channels for mobile marketing include mobile-friendly websites, text messages, push notifications, social media, and more. Most of us browse websites, check apps, respond to texts, etc. For example, restaurants can get a premium website built by our experts and optimized for ordering as part of ChowNow Pro.

Marketing 78

Marketing Mobile Ordering Email Marketing Online Ordering 78

Modern Restaurant Management

JUNE 15, 2021

Restaurants have responded to capture more off-premises sales by improving digital menus, whether found in-app, through a Google search or on store screens. Plus, 43 percent of consumers told business news and insights website The Manifest that they prefer to order delivery from restaurants directly rather than from a third-party service.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs. Communicate with guests. Table management software. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Perfect Daily Grind

APRIL 4, 2023

Forging connection to origin: a specialty “special” One of the main selling points of specialty coffee is that it is more sustainable, traceable, and transparent than commodity-grade coffee. Kosta Kallivrousis is the Sales Manager at Algrano in the US. This includes processing method, variety, altitude, and terroir.

Consumer Goods 144

Consumer Goods Sustainability Email Marketing Café 144

Sling

JULY 31, 2023

Bar owners and managers have to think about things like good staffing practices , inventory management , marketing tactics , and curating an appealing menu. Selecting The Right Bar Software Tools aimed at owners or managers of bars and restaurants are a rapidly expanding area of software development.

2023 78

2023 Bar Management Management 78

Tableo

JULY 20, 2023

Here are a few tested techniques: Website opt-in: Include an opt-in form on your website to get people to sign up for your newsletter in return for special deals, discounts or updates on special occasions. ” Create a loyalty programme where customers can accrue points for eating at your establishment.

Email Marketing 75

Email Marketing Marketing Website Management Reservations 75

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? The traditional media channels that brands have relied on, such as TV and radio, suddenly weren’t reaching their customers.

2020 180

2020 Online Ordering Point of Sale Fast Casual 180

Get Beyond

NOVEMBER 6, 2023

Consult last year’s sales information, website data, and social media metrics to see if there’s anything you can immediately improve on. Consult last year’s sales information, website data, and social media metrics to see if there’s anything you can immediately improve on.

Small Business 52

Small Business Point of Sale Email Marketing Online Ordering 52

Open for Business

NOVEMBER 21, 2022

Should you hire a guest experience manager? Though you can probably remember all the vital facts about the people in your inner social circle, it’s impossible to remember everything about a restaurant’s hundreds or even thousands of guests. From there, they may check out your website and menu. Quick links. Here’s how.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Ken Burgin

JULY 5, 2022

Every week in the Hospo Reset Newsletter, we share a product or service that’s caught our eye – for kitchen & beverage management, staffing, facilities management, marketing and overall productivity. Food, Menus and Kitchen Management. Coffee and Beverage Management. Design and Facility Management.

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

Restaurant365

DECEMBER 4, 2020

Other restaurants had to shift operations to a limited-capacity model, adjusting labor and food costs to match new sales levels. To prepare for the new year, restaurant owners, operators, and managers need to start planning now. This adjustment should also include your changes in takeout and delivery sales.

2021 78

2021 Operations Mobile Ordering Social Media 78

Lavu

MARCH 6, 2020

This way, restaurant owners and managers can unlock insights into such data and turn the insight into action. The three important aspects of improving customer service include customer engagement, digital marketing channels, and customer relationship management (CRM) integration. . Customer Engagement. This information is helpful in:

Technology 78

Technology Marketing Loyalty Program Social Media 78

Modern Restaurant Management

MARCH 16, 2021

Two-Way Text Communication with Guests. On-the-Fly Menu Management. Two-Way Text Communication with Guests. Many turned to their social media channels and restaurant websites to welcome guests to new pandemic-friendly products and ordering methods. Multi-channel, Responsive Customer Support.

POS 110

POS Mobile Ordering Online Ordering Cash Management 110

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 192

2020 Influencer Point of Sale Food Safety 192

Restaurant365

DECEMBER 17, 2019

Instead, gradual sales growth will help your business gain traction and develop a solid foundation. Variable, controllable costs such as food and labor, are tied to sales and can be adjusted. You can also track the Cost-to-Sales Ratio, comparing food costs as a percentage of sales. Restaurant Startup Costs Breakdown.

Point of Sale 120

Point of Sale License Insurance Employee Relations 120

SpotOn

FEBRUARY 26, 2024

Establishing a rapport with the customer, finding out their needs, and pointing out the solutions your business offers are elements that some people find easier than others.  For in-store sales, you’ll want to ensure your staff knows how to use your retail POS system. A successful retail operation needs a great team.

Recruiting 52

Recruiting Retail Point of Sale Small Business 52

The Restaurant Times

SEPTEMBER 22, 2021

Nevertheless, a strong social media presence alone is not enough. Restaurants should make sure they have a website of their own that lets the customers order directly. The website should also make it easy for them to connect with you. Your restaurant website can be an asset to your business if designed properly.

Online Ordering 52

Online Ordering Ordering Website Management SEO 52

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Diners are looking for reassurance on cleaning procedures and technology to reduce contact with servers.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

ChefMod

OCTOBER 6, 2021

But, how have they managed to stay up and running so far? Additionally, the restaurant industry lost $240 billion in sales compared to the Association’s pre-pandemic forecast of the year 2020. Furthermore, the pandemic has eliminated the need for salespeople, forcing many operators to heavily rely on website/app focused shopping.

2021 52

2021 Email Marketing Front of House Cash Management 52

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. Try 7shifts for free.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. Try 7shifts for free.

Operations 352

Operations Management Management Mobile Ordering 352

The Restaurant Times

NOVEMBER 10, 2021

Online food ordering systems are crucial to your business’s profitability and sales management. If you own a restaurant and haven’t yet implemented an online restaurant management system, you’re already losing out on dozens of orders every day. Online Payments . Focus on Menus .

Management 52

Management Management Online Ordering Loyalty Program 52

The Restaurant Times

NOVEMBER 17, 2021

Takeout, drive-through, and delivery accounted for 60% of all restaurant and foodservice sales in October 2019, according to the National Restaurant Association. Takeout, drive-through, and delivery accounted for 60% of all restaurant and foodservice sales in October 2019, according to the National Restaurant Association.

Online Ordering 52

Online Ordering Ordering Front of House Food Order 52

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

The Restaurant Times

JUNE 26, 2021

managing each step efficiently can be challenging. managing each step efficiently can be challenging. Therefore, a well-prepared restaurant checklist is required to manage the reopening process in the smoothest possible way. . Uncertainty in the restaurant industry increased after being hit by the first wave of COVID-19 in 2020.

Kitchen Safety 84

Kitchen Safety Food Safety Back of House Front of House 84

The Rail

JULY 19, 2022

Restaurant management systems. Restaurant maintenance software, especially computerized maintenance management systems ( CMMS ). For example, operators can focus on communicating some of the ways in which any new tech being introduced will streamline and transform the work to their workforce. 1 - Technology. 1 - Technology.

Online Ordering 52

Online Ordering Front of House Food Supply Back of House 52

Touch Bistro

MAY 26, 2021

While your customers enjoy the convenience of having everything they need in one place, your restaurant enjoys greater access to diner insights and a long-term boost in sales – it’s win-win. The simplest way to understand progressive web apps is that they’re a website with all the benefits of an app.

Loyalty Program 52

Loyalty Program Customer Experience Download Mobile Ordering 52

Black Box Intelligence

AUGUST 31, 2021

Social Media / Social Review Sites. There’s a ton of chatter about restaurants on social media – from location tags to complaints. For Facebook and Instagram, we’re able to monitor social feedback for companies that are BBI clients. Restaurant reviews hold a tremendous amount of sway for consumers.

Social Media 72

Social Media Customer Service Online Ordering Customer Experience 72