Modern Restaurant Management

JANUARY 23, 2025

The restaurant industry is fast-paced and demanding, with constant pressures to deliver excellent service while managing operations smoothly. Balancing staff needs, customer expectations, and resource constraints can quickly overwhelm staff and management alike.

Operations 396

Operations Workshop Sustainability Inventory 396

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. We’ve prepared a list of restaurant manager interview questions that can help you find the right person to lead your team and help grow your business.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

DECEMBER 16, 2024

Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Focus on: Verifying Pay Rates : Confirm all employees’ wages comply with 2025 minimum wage and overtime regulations, adjusting rates for tipped employees and salaried managers as needed.

2025 450

2025 Restaurant Law Audits Employee Relations 450

Modern Restaurant Management

SEPTEMBER 7, 2021

Every restaurant owner, operator, and manager are currently asking themselves: how do I hire restaurant employees in today’s labor market? It is increasingly difficult to recruit, attract, hire, and retain employees, but there are some insights that can help you navigate a tough labor landscape.

Hiring 521

Hiring Front of House Recruiting Back of House 521

Modern Restaurant Management

OCTOBER 11, 2024

Tip #1: Understand Why Worker Classification Matters Getting worker classification rights is more than just a legal obligation— it’s about optimizing your payroll, ensuring your staff receives the proper benefits and managing your workforce effectively. Facing an audit or investigation.

Audits 418

Audits Employee Relations Restaurant Law Document 418

Modern Restaurant Management

NOVEMBER 12, 2024

In a time where restaurants are challenged by rising costs and labor constraints, the rise in severe weather adds another challenge that owners and managers must plan and solve for to protect people and assets. In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate.

Training 474

Training Communication 2025 2024 474

Modern Restaurant Management

NOVEMBER 9, 2022

Hiring remains a significant challenge for the restaurant industry. Hiring is difficult enough. Hourly hiring is traditionally a complicated process – requiring applicants to create accounts, navigate clunky job websites, and fill out paperwork. People want a simple, straightforward process to getting hired.

Hiring 508

Hiring Recruiting Website Management Social Media 508

7 Shifts

NOVEMBER 15, 2024

Finding a well-rounded bar manager can be the determining factor in the success of your business. Through the right interview questions, you can find a manager who doesn’t just fit the job but can boost your bar’s reputation. In this article: How do you handle inventory management to keep the bar always adequately stocked?

Bar 195

Bar Management Management Hiring 195

7 Shifts

NOVEMBER 15, 2024

Hiring the right wait staff is one of the most critical decisions for any restaurant owner. How do you manage stress during a busy service shift? Providing good customer service alone can boost business by as much as 50% , so hiring an experienced waiter or waitress improves customer satisfaction and loyalty.

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

NOVEMBER 14, 2024

The most popular reasons businesses are implementing these intelligent virtual hosts is to ensure that restaurants never miss a booking opportunity and proactively manage their online reputation. Operational Efficiency : No constant interruptions for staff to focus on what matters when an AI phone host is available 24/7 3.

Reservations 450

Reservations Online Ordering Loyalty Program Book 450

Modern Restaurant Management

DECEMBER 13, 2021

Over the last 18 months, restaurants have managed incredibly difficult challenges, primarily driven by having to operate with new, constantly evolving safety guidelines. The industry has looked to hiring incentives, such as and other rewards, as they compete to fill open roles. At Arepitas in Round Rock, TX, Yelp user Emely T.

Management 476

Management Management Seasonal Menu Customer Experience 476

Modern Restaurant Management

JULY 18, 2024

Managers play a pivotal role in either fostering a positive service industry culture or contributing to burnout. It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work.

Management 475

Management Management FOH BOH 475

Modern Restaurant Management

OCTOBER 23, 2020

Start with The Basics of Communication. Do not assume that your new hires will already know how to give the kind of customer service that you are looking for. Often when it comes to customer communication, it is not about what you say but how you say. Coach your new hire on some relevant examples of this. Verbal Language.

Communication 448

Communication Training Dietary Restrictions Customer Service 448

7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

Operations 195

Operations Management Management Front of House 195

7 Shifts

JANUARY 26, 2022

Are you managing one location (or several) of a multi-unit restaurant business? One of the biggest challenges that comes with multi-location restaurant ownership is managing teams across locations. Regulations, red tape, and disconnected technology make staff management in a restaurant group or franchise difficult and time-consuming.

Management 459

Management Management Restaurant Law Hiring 459

Modern Restaurant Management

FEBRUARY 28, 2023

What can restaurant owners and managers do to better engage workers and increase retention in the long run? 1: Simplify Communication The restaurant business can be very demanding and stressful, especially when there are so many guests to serve, and you’re chronically short-staffed.

Management 495

Management Management Food Safety Communication 495

7 Shifts

JULY 16, 2020

The problem of restaurant task management is not a new one. But with things picking back up after more than a 40% decline in industry sales , the prevalence of effective and timely task management has resurfaced, and when it comes to cleanliness and attentiveness, now is not the time to fall short.

Communication 284

Communication Management Management Front of House 284

7 Shifts

MARCH 22, 2021

The role of a restaurant manager is always in motion. But there are a number of different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews that show you the health of your business. Here are seven restaurant management tools to make you more productive: Restaurant Task Management Software.

Management 435

Management Management Book Communication 435

Modern Restaurant Management

JUNE 17, 2025

Preparing Your Team Before the Rush Many restaurants make the common mistake of hiring once they’re overwhelmed, rather than staffing ahead of the rush. Hiring for the summer rush ahead of time allows for thoroughness, setting staff up for success.

Seasonal Menu 252

Seasonal Menu Loyalty Program Back of House Customer Experience 252

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. But to be clear, multi-location restaurant management is challenging. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts. Table of Contents.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

JUNE 16, 2025

If enacted, it could change how teams are paid, how tips are reported, and how restaurants manage compliance, possibly as soon as 2026. If passed, it will require thoughtful implementation, clear communication, and some system updates to ensure compliance. But it’s not a universal win.

Front of House 341

Front of House Back of House Operations Restaurant Law 341

Modern Restaurant Management

JULY 11, 2022

In today’s market, it seems that just about every restaurant is hiring. As a result, instead of overseeing customer service or reviewing sales, many managers lose time preparing for interviews and waiting for candidates who never arrive. While screening candidates takes time, hiring software makes it easier.

Hiring 517

Hiring Email Marketing Communication Customer Service 517

The Rail

JUNE 11, 2025

Whether you’re moving into the next town or setting up a shop across the country, managing a multi-location restaurant requires planning, patience, and a whole lot of practical know-how. Include key milestones like finalizing the lease, completing renovations, hiring staff, ordering equipment, and doing test runs of your menu.

Management 147

Management Management Equipment Hiring 147

Modern Restaurant Management

JUNE 3, 2025

To rebound, I recommend hiring a trusted marketing professional or team that understands your vision and can execute strategies that help your restaurant thrive. It can also optimize operations by forecasting busy times, adjusting staffing levels, and managing inventory, making everything run more smoothly and cutting down on waste.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. With slow seasons also comes the need to navigate seasonal layoffs and the task of hiring all the best people back the next season.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

NOVEMBER 6, 2020

Being a restaurant manager isn’t exactly an easy task. One thing that you may stop and ask yourself from time to time is whether or not you are being an effective manager. Believe it or not, your actions as a manager have extensive and prevailing impacts. What Is a Strong Manager? It’s a lot to take on.

Management 392

Management Management Leadership Communication 392

Modern Restaurant Management

MARCH 11, 2025

That led to an employee shortage, especially for high-quality and experienced management positions. Whether it's adjusting to shifting customer demands, offering multiple ordering channels, or managing disruptions in supply chains and staffing, technology has become more important than ever. per hour difference.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

SEPTEMBER 13, 2023

Along with more obvious employee morale boosters like higher pay, what struck us most in the data was how managers often play an outsized role in staff retention—they can make or break continuity, depending on how they go about their jobs. The good news? But having such emotional intelligence is no small feat.

Management 478

Management Management Coaching Front of House 478

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. That’s where task management software comes in. Task management software maintains historical data of tasks completed.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

MAY 31, 2024

In today's bustling restaurant industry, where every detail matters, technology has become an indispensable tool – especially in hiring and staffing. Crafting the Perfect Job Ad When it comes to hiring for restaurant positions, there's a significant difference between a job description and a job ad.

Hiring 311

Hiring Recruiting Innovation Technology 311

Modern Restaurant Management

APRIL 28, 2025

” But then I read the claim response our manager submitted: “Employee left due to stress. Manager-HR Disconnect. If a manager says one thing and HR says another, guess who looks unreliable? See attached write-up from [manager name].” Wasn’t a good fit.” That moment stuck with me.

Document 340

Document Coaching Audits Training 340

Modern Restaurant Management

APRIL 27, 2020

Consider the following in your risk management and business continuity programs: Use of Food Delivery Services vs. Company Employees – By using a hired food delivery service, a restaurant can reduce the chance of employees having an accident by using their cars or the owner’s vehicles.

Delivery 384

Delivery Hiring Transportation Food Safety 384

Modern Restaurant Management

MAY 30, 2023

Summer hiring is in full swing, and many restaurants are struggling to navigate one of their busiest seasons of the year while dealing with ongoing labor shortages and a volatile economy. Consider pairing seasonal hires with year-round employees for mentorship and offering ongoing learning opportunities for new employees.

Communication 449

Communication Hiring Training Small Business 449

Modern Restaurant Management

JULY 13, 2020

A recent survey found 72 percent of employers have had to hire for new roles. Some reopening plans include: Communication and (re)training : Managers are required to communicate new regulations, as well as the retraining requirements, staff need to go through in order to return to work.

Food Safety 540

Food Safety Consumer Goods Hiring Customer Service 540