Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. The work doesn’t stop with launch though.

Social Media 251

Social Media Email Marketing Customer Experience Loyalty Program 251

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

MAY 8, 2020

Modern AI exists without the limitations that you see in movies, operating on everything from the smartphones in your pocket to the website that uses machine learning to track COVID-19. Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes.

Food Safety 522

Food Safety Kitchen Safety Front of House Website Management 522

Modern Restaurant Management

NOVEMBER 30, 2022

In fact, according to link management service Bitly, QR code downloads increased by 750% over an 18-month period starting in 2021. As hospitality professionals reap the rewards of QR code implementation, they must be on guard against cyber attacks which can put their reputation and customer trust on the line.

Hospitality 450

Hospitality Download Website Management Customer Service 450

Modern Restaurant Management

APRIL 5, 2022

The reasons for the accelerated growth of this idea, the contribution of POS to these kitchens, the display systems to make the operations easier, and the automated operations used in the inventory as well in the kitchen for easy food management- are some of the ideas that will be discussed in the following paragraphs.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

ChowNow

FEBRUARY 28, 2025

Managing multiple third-party delivery platforms can feel like running several businesses at once. In this article, well show you how to consolidate your delivery apps into one system so you can end tablet chaos, improve takeout operation, and ensure customers get their food fast, hot, and, most importantly, accurate.

Delivery 195

Delivery Online Ordering POS Customer Service 195

Modern Restaurant Management

SEPTEMBER 27, 2021

Some leaders, including brands like Wingstop, Chipotle, Starbucks, and others, as a result of early investments in the digital customer experience, were already experiencing well-above-average digital sales numbers, and were much better prepared for what came next. Customer Engagement, Redefined. In March of 2020, the world changed.

Mobile Ordering 496

Mobile Ordering Email Marketing Online Ordering Website Management 496

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Beyond mobile ordering, restaurant apps support operations in ways that were never available before.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

JULY 21, 2020

It’s a new world for restaurant owners and managers. Having already adjusted to the rise of takeout and delivery, now restaurants are figuring out how to reopen for dine-in service while navigating social distancing and other health guidelines. QR codes are hot again and popping up everywhere to promote touchless communication.

Marketing 520

Marketing Mobile Ordering Food Safety Communication 520

Modern Restaurant Management

FEBRUARY 12, 2024

Beyond the brick and mortar, there are many digital assets to manage during the transition phase. If the restaurant uses a third-party hosting service for its website, be sure to get record of the login information and contact information of the service provider.

Social Media 454

Social Media SEO Online Ordering Website Management 454

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. What are some best practices brands need to put in place to maintain consistency throughout stores?

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

Modern Restaurant Management

OCTOBER 27, 2022

The last couple of years have proven that digital experiences will continue to play a central role for quick-service restaurant (QSR) operators. Luckily, QSRs have no shortage of technologies at their disposal to help them achieve the sort of customer personalization that drives profits. Easing Customer and Employee Friction.

Mobile Ordering 492

Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

AUGUST 26, 2024

In-House vs. Third-Party Delivery In the past, customers had to call or fill out forms on the restaurant's website to get food to their doorsteps. Customers can now browse menus, place and track their orders, all from their phones. Customers can now browse menus, place and track their orders, all from their phones.

Delivery 448

Delivery Online Ordering Mobile Ordering Customer Service 448

Culinary Cues

MARCH 26, 2022

Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Plain and simple – social media IS YOUR MOST IMPORTANT PLATFORM FOR COMMUNICATION. Service is off.” [] NOT ESTABLISHING STANDARDS.

Cash Management 462

Cash Management Social Media Restaurant Law Communication 462

Modern Restaurant Management

APRIL 14, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Q: What can I do to help my restaurants and community battle the effects of COVID-19? Communicate. Set up a clear line of communication for your customers to order grocery items.

Healthcare 468

Healthcare Front of House Social Media Website Management 468

Modern Restaurant Management

APRIL 5, 2023

Customers can be stopped in their tracks by negative reviews, keeping your business from growing the way it should. 86 percent of customers hesitate to purchase from companies with negative reviews. 86 percent of customers hesitate to purchase from companies with negative reviews.

Technology 445

Technology Social Media Customer Experience Communication 445

Modern Restaurant Management

JUNE 12, 2023

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance.

Social Media 419

Social Media Loyalty Program Communication Website Management 419

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

AUGUST 12, 2020

A survey by restaurant management software company Upserve found that 64 percent of respondents were either slightly or very optimistic about the future. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs.

Food Safety 508

Food Safety Online Ordering Website Management Food Order 508

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

JANUARY 12, 2022

Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs grant organizations with the opportunity to not only retain their existing customers but turn those customers into brand fanatics. What do these programs provide to an organization?

Loyalty Program 544

Loyalty Program Customer Experience Social Media Online Ordering 544

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How do you manage your restaurant in a modern and efficient way? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace. People want service that is quick, easy, and hassle-free.

Loyalty Program 453

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 453

Harbor Touch

MARCH 2, 2025

If you manage a restaurant or sling plates as a server, youve probably noticed tech creeping into every corner of the industry. The Internet of Things (IoT) isnt just a buzzword; its changing how restaurants run, from keeping customers happy to making life easier for you and your team. Thats AI at work. Thats no accident.

Communication 78

Communication Operations Back of House Inventory 78

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. ” NCR wants to help its restaurant customers during this difficult time. restaurant employees financially impacted by the coronavirus crisis.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

JANUARY 7, 2021

There is no other visual that can communicate as effectively and quickly as video. Also, there is no other marketing medium that can reach your customers as best and as affordable as email marketing. In fact, 65 percent of small businesses use email to communicate with their clients. Video email marketing makes a lot of sense.

Email Marketing 572

Email Marketing Marketing Seasonal Menu Customer Experience 572

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Space is limited, so click here to register.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

Modern Restaurant Management

JUNE 29, 2022

The secret to success on these platforms, however, lies less in the unique new dishes restaurants promote but rather in the customer data they are able to collect. When replicated across thousands of customers, restaurants can use this data to obtain a bird’s-eye view of their takeout and delivery operations.

Ordering 474

Ordering Online Ordering Email Marketing Seasonal Menu 474

Modern Restaurant Management

MARCH 31, 2020

Leading restaurants are teaming up with tech brands in order to offer their customers a better service, but many remain unaware of retail’s unique security challenges. The malware was designed to steal customer names, credit card numbers, and verification codes. Secondly, make sure that you secure your website.

Website Management 509

Website Management Retail Small Business Online Ordering 509

Modern Restaurant Management

MAY 21, 2020

The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings. Offer Safe and Contact-Free Services.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. Customers can order and pay without speaking to a human and a runner delivers the food.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. MRM Restaurant Survival Guide Updates.

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

Modern Restaurant Management

JUNE 5, 2020

Ordering could be as simple as having a widget on your website that collects orders, to something more complex such as developing an app for your restaurant, or integrating a third-party app vendor or SMS technology into your process. It’s a unique time and space to own or manage a food service business.

Fast Casual 521

Fast Casual Online Ordering Cash Management Mobile Ordering 521

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? The traditional media channels that brands have relied on, such as TV and radio, suddenly weren’t reaching their customers.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

FEBRUARY 2, 2022

Meanwhile, operators get the opportunity to grow their customer databases and turn new customers into loyal regulars. For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. Go Digital. Optimize Your Menu.

Online Ordering 492

Online Ordering Loyalty Program Social Media Mobile Ordering 492

Modern Restaurant Management

MARCH 16, 2023

And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. Music can help restaurants strengthen relationships with their customers and build loyalty. Today, customers anticipate more than just delicious, high-quality food.

License 473

License Loyalty Program Customer Experience Customer Service 473

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. “This new feature helped us keep our doors open and continue serving our customers during the recent downturn,” he said.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

The Rail

MAY 12, 2025

From logistics to marketing, staff communication to moving the kitchen, reopening a restaurant successfully is all about the details. Are you moving to provide a better customer base? This clarity also lets you communicate confidently with your team and customers, helping them buy into your vision for your restaurants future.

License 130

License Uniforms Social Media Customer Experience 130