Remove Coaching Remove Reservations Remove Specials
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10 Restaurant Survey Questions for Meaningful Guest Insights

Open for Business

If you use a reservation system like OpenTable or a loyalty program, you likely already have guest email addresses on file. Maybe you’ll discover it’s time to revamp that appetizer everyone’s skipping, or coach your servers on being more attentive. Many restaurants find success with post-visit email surveys.

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The Best New Restaurants in America

EATER

Lesley Suter, special projects director Acamaya , New Orleans | Atoma , Seattle | Budonoki , Los Angeles | Fet-Fisk , Pittsburgh | Fikscue , Alameda | Frankie’s , Burlington | Good Hot Fish , Asheville | Ishtia , Houston | Kisa , New York | Mémoire Cà Phê , Portland | Mirra , Chicago | Pascual , Washington, D.C.

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Where Safety Meets Satisfaction — Tips For COVID-Era Restaurateurs to Elevate Their Customer Offerings

Modern Restaurant Management

Employees should be coached on how to establish connections, which can be difficult through masks and distance. Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations.

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Providing The Best Restaurant Customer Experience in 2024

7 Shifts

For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. You can also use tablets to relay orders and special requests to the kitchen quickly.

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Coronavirus: Restaurants Respond

Modern Restaurant Management

” Bo Peabody – Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated, Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , told MRM magazine. "Companies Make plans to increase visibility on multiple delivery apps and introduce special delivery options.

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Where Are You Stuck? The 4 Stages of Restaurant Growth

Embrace the Suck

And just in case you’re reading this thinking you’re special and those stats don’t apply to you, think again! The Bureau of Labor Statistics tracked restaurant survival and concluded that these statistics are pretty consistent… no special treatment in this industry! STAGE ONE: STRUGGLING. STAGE FOUR: DRIVING.

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America’s Forgotten Filling Stations

EATER

Swan’s Service Station and Canary Tea Room in Pembroke, New Hampshire, served waffles and Sunday specials of lobster and steak. Many male customers enjoyed meals at tea rooms (one tea room even offered a special meal service for male chauffeurs), but the tea room branding would help bring in mixed parties. weirsbeach.com.