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Training Shift Leads To Think Like Operators — Not Just Managers on Duty

Modern Restaurant Management

There’s a world of difference between a shift lead who checks boxes and one who moves the business forward. Start With Business Basics Most shift leads come from hourly roles and have little exposure to what makes the business tick. The key is showing how everyday actions tie into larger business goals. Start small.

Training 221
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EFFECTIVE LEADERSHIP WHEN IT SEEMS TO BE IN SHORT SUPPLY

Culinary Cues

This is when leadership is most needed. Leadership is always important, but seems to be in critical need when we are in time of crisis. This is when people turn to either those with the title or those with a history of leadership. Leadership, real leadership comes from four actions: * What we hear. What we learn.

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MRM EXCLUSIVE: New Research Reveals Restaurant Managers Are Key Ingredient in the Recipe for Staff Retention

Modern Restaurant Management

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. But having such emotional intelligence is no small feat.

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Where Are You Stuck? The 4 Stages of Restaurant Growth

Embrace the Suck

With a never-ending list of things to be done and decisions to be made, one of the greatest challenges we all face as business owners is knowing which of the many things on our plate we should prioritize in order to move our business forward and achieve our goals faster. Here’s the thing. The statistics aren’t pretty.

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The Top 10 Things Learned from Working with 1000+ Restaurants

Embrace the Suck

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! All business problems are either people problems or math problems.

Coaching 337
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Working IN Your Restaurant Doesn’t Work

Embrace the Suck

While working ON your business sounds great, it appears to you to be more like a mythical creature that you will never catch. Now, before you say, “ But Coach, you are an anomaly and my situation is different.” While the food was getting rave reviews and the restaurant was slowly picking up more business.

Coaching 360
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MRM People & Places: Cassoulet War, Zagat Stories and AQUAlounge

Modern Restaurant Management

Hunter aims to set the bar for floating day clubs at a time when business and trend forecasters have projected strong potential within the new category. Or the story might concern a small but meaningful moment, like a breakthrough recipe idea, a single epic meal, or the thought process underlying the design of a room.

Coaching 419