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RC Leadership Conference Interview with Tony Chapman

Embrace the Suck

I was very honored to be interviewed by Tony Chapman at the recent Restaurants Canada Leadership Conference in Toronto. Tony: With me is Donald Burns, The Restaurant Coach™, named one of The Top 50 Restaurant Experts to Follow and one of 23 Inspiring Hospitality Experts to Follow on Twitter. Let’s get to it!

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SUCCESSFUL CHEFS – WHAT CAREER KILLERS TO AVOID

Culinary Cues

In all cases, there will be a re-shuffling of priorities driving changes to the profile of the “best candidate” for the leadership position in the kitchen. This is where you need to be. [] POWER vs. LEADERSHIP. “I I am the chef” has oftentimes been a statement that points to his or her authority over others.

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THE INTER-DEPENDANCE OF BUSINESS AND COMMUNITY RESTAURANTS

Culinary Cues

Everyone needs to be coached on hospitality and know that it sells the product or service. [] SHARE OUR STRENGTHS AND COUNTER OUR WEAKNESSES Some businesses are stellar at creating attractive points of sale, others are not – SHARE what you’re good at. Create events that service every business. This would never happen in a restaurant.

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Strategic Ways for Restaurateurs to Grow Their Brands

Modern Restaurant Management

At my restaurant development and investment firm Full Course, we work with emerging brands to develop leadership, optimize business practices and ultimately provide financial investment for expansion. Supporters might be able to volunteer their time, provide coaching or give referrals for potential investors.

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CHEFS: BUILD A TEAM – KEEP A TEAM

Culinary Cues

Building pride in team is a foundational requirement of leadership and coaching. Working towards some level of consistency and being cognizant of important dates and events in a cook’s life will go a long way toward creating retention loyalty. BUILD PRIDE. HAVE THEIR BACK.

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How Kaldi’s Coffee uses 7shifts to schedule and connect with 100+ team members

7 Shifts

We also make announcements like when our roasting facility needs some help or they're doing a special event on a weekend or something and they want some help, we'll send that out so the cafes can talk to them. 7shifts automatically generates a recap of each post to be sent to the leadership team and regional managers like Methvin. “We

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3 Keys to Getting Results from Your Team

Bar and Restaurant Coach

Most of the time, people in leadership believe their teams have a keen understanding about the mission, about directives, goals…about everything. As we talked about in an earlier post, for most teams, there’s often a huge disconnect between what leadership wants —and how the team understands those wants. Coach in the moment.

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