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With customers streaming in for festive gatherings, teams work harder than ever to keep up, often feeling the strain of long hours and packed schedules. Bonuses with a Twist: Experiences and Perks Holiday bonuses are always a welcome way to show appreciation, but adding an experiential element can make them even more memorable.
In the modern dining landscape, where convenience and customerexperience are paramount, restaurants increasingly rely on electronic payment systems to facilitate transactions. This includes higher prices and reduced cash flow. This ultimately saves the business money but charges the customer more.
However, with the right strategy, restaurants can build a stronger, more reliable seasonal workforce and improve the guest experience in the process. Ask behavior-based questions that test adaptability, customer service instincts, and team mindset. High turnover is often seen as inevitable in seasonal roles.
While many restaurants have the “rear-view mirror” covered with staff accountants handling day-to-day transactions, bank reconciliations, or payroll, they often lack the strategic finance “co-pilot” who helps owners and other senior management focus on high-impact decisions that create future value.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. Customers can become more critical of the quality of products and services when prices increase.
My business plan laid out my steppingstones: open three artisanal ice cream shops, create synergy, and ride out the cash flow. Tying up all our cash into aging inventory was not going to work for us. Keeping batch sizes manageable helps preserve the artisan feel, preventing the loss of what makes a product special.
Implementing a proactive holiday security plan ensures the safety of your staff, customers, and business. Train employees to identify phishing attempts and maintain PCI compliance to safeguard customer data and ensure secure payment processing. Schedule additional staff to manage the flow of patrons and address issues promptly.
With over 25 years of experience in legal strategy, risk management and market expansion, I have had the privilege of helping brands navigate these challenges, and I would like to share a few key lessons to help restaurant operators thrive in today’s dynamic environment.
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Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. The customer's needs always come first, even though my prices continue to rise. That led to an employee shortage, especially for high-quality and experienced management positions.
The next youre racing to keep inventory stocked while customers wait for tables. Their stories inspire these 10 proven restaurant management tips and tricks for success. Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars.
For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. Having a digital presence is critical.
Many are facing the difficult decision to raise their retail prices , seeking new ways to streamline operations and managecash flow more effectively. I spoke with Dajo Aertssen at Cafés MUDA and Jens Crabbe at MOK Coffee about their experience working with Stronghold machines. One solution is roasting coffee in-house.
By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone. from 2023 to 2030.
Aside from keeping up with industry trends like this, year-round training is especially critical for maintaining consistency in operations, meeting compliance standards, and exceeding customer expectations. Cash handling : How to operate a cash register, manage transactions, and process payments.
A modern point of sale (POS) system utilizes modern technology that can help streamline your business operations and improve the guest experience. By integrating it with your other systems, you are able to grow your restaurant and manage your inventory, employees, and sales data with ease.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features rewriting the rules of seasonal marketing, snack wrap traffic driver, GLP-1 use impact on F&B, and restaurant marketing challenges. Another 30 percent said they spent more on enhanced training so far this year.
Expanding Operational Capacity to Meet Higher Demand When customer demand increases, businesses that do not scale up quickly lose valuable opportunities to competitors. By lowering wait times and hence avoiding service interruptions, capacity increases also help to improve customer satisfaction.
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Understanding your customers and operations starts with the right data. Most retail stores collect data on their customers and send follow-up emails on birthdays and holidays. These emails almost always include a promotion or discount, and the customer response is strong. And that is the ultimate goal.
Cloud-Based POS Systems are transforming how restaurants operate by enabling remote management, faster updates, and seamless integration with other tools. From streamlining orders to managing inventory and staff, these systems provide the tools restaurant owners need to stay competitive in 2025 and beyond.
Lavu helps restaurants improve efficiency, manage growth, and enhance customer service. It’s a cloud-based POS system tailored for restaurants, offering tools like inventory management, employee scheduling , and CRM. Willow Creek Winery : Improved customer personalization and seamless event operations.
Unlike traditional setups, these systems provide real-time access to data, seamless updates, and remote management—making them ideal for today’s fast-paced food service environment. In this post, we’ll explore why SaaS POS is not just a trend but the future of restaurant management.
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Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customerexperience, and maximizing profits. A modern POS system for bars goes beyond just processing paymentsit helps with inventory management, staff scheduling, and real-time sales tracking.
Brands are forced to strike a balance between quality, value, and customer service. As third wave and specialty coffee proliferated in the late 2000s, the way that coffee brands communicated with their customers changed significantly. Print and offline marketing remain crucial tools. The impact of AI on SEO is most notable.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. ” A Year of Challenges U.S. ” A Year of Challenges U.S.
For the restaurant industry, it can be challenging to manage. Some people stay home for the holidays, while others look for special experiences. Make the reservation process easier While some people stay home for the holidays, others look for special experiences or want to go out for dinner in larger groups.
These reports help you understand sales trends, manage inventory, optimize staffing, and improve customer satisfaction. Customer Reports : Understand guest behavior, loyalty, and spending habits to enhance customer engagement and retention. Product mix reports also help you manage inventory smarter.
This article breaks down how to manage ingredient costs, reduce waste, and optimize menu pricing using modern tools like POS systems. Factors like raw ingredient costs, portion sizes, waste management, menu pricing, and preparation expenses all contribute to keeping Cost of Goods Sold (CoGS) below 31% of revenue [3].
All successful businesses know they must adapt to the market and customer expectations. Flexibility and customization in a POS are possible through an open API (application programming interface). The beauty of this is the freedom to experiment and tailor your software to fit your needs.
Embracing a monthly accounting cycle allows restaurateurs to stay perpetually ahead of tax obligations, identify and manage expenses proactively, and arm themselves with the real-time data needed for astute operational decision-making. That’s akin to managing a restaurant without monthly accounting.
POS systems do more than handle payments they utilize POS data to help restaurants analyze and manage seasonal sales trends. Monitor Key Metrics : Track sales, customer visits, and average ticket sizes to make data-driven decisions. Break it down by factors like menu performance, time of day, location, and customer behavior.
Whether you run a quick-service café or a full-service restaurant, your POS system isn’t just a cash register—it’s a strategic tool that can transform your bottom line. 5 Ways a POS System Can Increase Restaurant Profits – and Customer Loyalty New restaurants have some of the highest business failure rates in the US economy.
Mobile POS systems are transforming the way restaurants and cafés handle transactions, offering a more convenient, efficient, and customer-friendly solution. As the demand for seamless dining experiences grows, adopting a mobile POS isn’t just a tech upgrade—it’s a strategic move for future-focused restaurants.
The way customers pay is evolving, and restaurants are adapting quickly. If you’re wondering why restaurants are going cashless, the answer lies in speed, security, and customer preference. Cashless systems streamline operations, reduce theft risk, and align with the growing demand for contactless experiences.
A modern Restaurant POS System does far more than just process payments—it powers the entire dining experience. From managing orders and tracking inventory to analyzing sales data in real time, today’s POS systems are essential tools for restaurants of all sizes. Historically, cash registers in restaurants served one purpose.
With rising ingredient prices, labor shortages, and tighter margins, operators must find strategic ways to reduce restaurant costs without compromising quality or customerexperience. Discovering new ways to reduce costs in restaurant management can boost profits. Food cost control is crucial.
A modern Point of Sale (POS) system is more than just a cash registerits the central hub that powers day-to-day business operations. From processing payments and managing inventory to tracking sales and streamlining service, POS systems play a critical role in improving efficiency and customerexperience. system uptime.
Effective bookkeeping and financial management, including proper inventory and labor cost control, are vital for the financial success of nightlife venues. Hiring professionals with expertise in hospitality accounting can provide tailored services, navigate industry complexities, and manage complex tax structures.
Back-of-House (BOH) Systems: BOH platforms offer streamlined inventory management, staff coordination and kitchen operations tracking. Payroll Portals: Payroll platforms track employee hours, manage schedules and process payments seamlessly. These systems help optimize efficiency behind the scenes. But that’s just the beginning.
A powerful solution that streamlines operations, reduces errors, and enhances the customerexperience. As we move through 2025, this integrated system enables restaurants to manage every transaction—from online orders to in-store purchases—through a single, seamless platform. The result? Khatri, CEO of Lavu.
Choosing the right POS system in 2025 can make or break your restaurant’s efficiency and customerexperience. With technology playing a bigger role in dining, your POS system needs to handle payments, manage orders, track inventory, and even help with staff scheduling. Costs: $2,000–$5,000 upfront, $40–$100/month.
A well-designed POS system improves restaurant operations by streamlining order management, speeding up transactions, and delivering real-time insights that help optimize every aspect of the business. A modern POS system is more than just a cash register – it’s the operational hub of your restaurant. Want to know more?
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