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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. Communication as a Foundation for Service Efficiency Fast and effective service is rarely accidental. The right metrics can show where communication is slipping and what’s working well.

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Restaurant Staff Training 101

7 Shifts

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. Let’s say you run a fast-casual restaurant. When creating a training plan, you must distinguish between these two areas.

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New Restaurant Technology that Propels Business

Lavu

The restaurant industry is evolving fast—and at the heart of this transformation is new restaurant technology. Self-Service Kiosks: A Growing Trend in New Restaurant Technology to Enhance Customer Experience Perfect for fast-casual restaurants, kiosks are the latest technology to optimize operations and increase profits.

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MRM Research Roundup: Diner Resiliency, Automation Technology, and Egg Prices

Modern Restaurant Management

Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. Fast casuals follow with 36 percent prioritizing direct digital channels. Hawaii leads the nation in fast food restaurant density, indicating the highest concentration of fast food locations in America.

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MRM Research Roundup: To-Go Trends, State of the Plate, and Black Market Reservations

Modern Restaurant Management

Within QSRs, fast-casual restaurants led the way, growing transactions by 2 percent in March. State of the Plate Olive Garden is the most popular casual dining restaurant with Americans in 2025, with 19 percent having dined at the Italian-themed restaurant in the past 90 days, according to a new report from YouGov.

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Technology Can Help Restaurants During ‘The Great Resignation’

Modern Restaurant Management

For fast-casual or QSR brands, digital tableside ordering is equally beneficial. One example of a restaurant chain leveraging similar tableside technology is the growing chef-driven Mexican fast-casual concept, Tocaya. The labor crisis has not been limited to just FOH or BOH operations staff.

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The Guide to Equitable Restaurant Tip Payout Methods & Systems

7 Shifts

Cafes, breweries, some full service restaurants, casual restaurants. Ensures that BOH staff receives a share of tips. Casual restaurants, fast food, quick service. Fast casual, cafes, breweries, Percentage of sales. Full service restaurants, casual restaurants. Tip Pooling by FOH & BOH.