BOH Customer Experience Employee Relations Social Media 
Black Box Intelligence
SEPTEMBER 21, 2021
For our clients, we offer granular data on financials, consumers, customers and workforce, as well as competitive intelligence that they use to benchmark against the competition. At limited-service restaurants, customers order their food at a counter or drive-thru and pay before eating it. fewer BOH and 2.8 fewer FOH employees.
Restaurant365
MAY 7, 2021
Employee retention and recruitment have long been a challenge in the restaurant industry. million—more than at any time during the pandemic, but still “about a million fewer employees, year-over-year, and 1.8 A few other lingering pandemic-related issues are also pressuring the industry’s workforce. million jobs.
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Restaurant365
JULY 8, 2021
For instance, the increase in customer expectations for convenience or the rise of online ordering for takeout or delivery already existed before the pandemic. However, in the era of social distancing, these burgeoning trends took off. Consider implementing new incentives to drive customers back to your restaurant.
Sling
AUGUST 9, 2023
March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?
The Restaurant Times
DECEMBER 26, 2020
Inventory-related and on-counter thefts take many forms and bleed the restaurant dry, therefore becoming one of the top reasons why restaurants fail. While a poor location does not generate enough customer footfall, prime locations come at a high price. Poor Customer Experience. Pilferage And Thefts. How To Avoid.
7 Shifts
SEPTEMBER 19, 2019
Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.
Cheetah
JUNE 14, 2021
Few establishments are now considering raising wages, offering employee benefits or improving the working conditions. Increasing wages, gradually introducing automatic gratuity, sharing the tip pool with back-of-the-house (BOH) employees, improving the working conditions, investing in cross-training, and reducing staff are all good solutions.
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