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Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, restaurants need to have a plan in place that ensures they are effectively managing inventory and redirecting unused, still edible food to donations.
Emailmarketing might not be as flashy as social media marketing, but for restaurants, its possibly the most effective way to stay connected with customers. When used correctly, restaurant emailmarketing keeps your restaurant top of mind, turning occasional diners into loyal regulars.
Knowing which tools your business needs can feel daunting, so weve organized the best restaurant technology tools of 2025 into eight key categories that cover every aspect of running a restaurant. If customer retention is a priority consider a digital loyalty program or automated marketing tools. Consider your budget.
This guide will teach you everything you need to know about getting started with restaurant marketing. By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door.
Restaurants less so How the owner of Krystal and Logan's Roadhouse makes it work Financing Olive Garden sales surge on delivery and free take-home meals Same-store sales rose 6.9% at the Italian casual-dining chain as its investments in affordability and Uber delivery paid off. By Joe Guszkowski on Jun. of sales in the quarter.
And heres the other thing about focusing on customer retention: it saves you a boatload of money on marketing. New customers require you to convince them to come in and eatand this usually requires a lot of marketing tactics to keep your brand on the top of their minds. Marketing = tons of your money. Thats huge!
In this article, you will learn: How to improve your restaurants visibility so more people discover you Engagement strategies that turn first-time visitors into repeat customers Practical marketing tactics to fill more tables and increase takeout orders Here are eight strategies proven to attract more customers to your restaurant.
In this guide, youll learn: Why restaurant apps matter in 2025 and how its the consumer driving the changes The different types of restaurant apps How to make the most of your own branded restaurant app and its many benefits Lets take a closer look at why every restaurant should use apps in 2025. Online ordering and delivery apps.
Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.
If you feel that digital marketing isn’t giving your local restaurant the results you need, then it's time to explore more targeted strategies. Local restaurant marketing can help you reach your target audience more effectively. Local restaurant marketing can help you reach your target audience more effectively.
First, we seek a deep understanding of the restauranteur’s vision and values, as well as their target audience and market positioning. Finally, we look at the launch strategy and marketing plan. We want a new brand to hit the market with impact. There are a lot of challenges facing both new and established brands in 2025.
In 2025, the US online food deliverymarket is expected to reach $424.9 Whether theyre grabbing takeout on the way home from work or scheduling a delivery for later that day, digital ordering has become the norm. Third-party delivery apps take a big cut of every salesometimes as much as 30%. billion in revenue.
12, 2025 Facebook Twitter LinkedIn There are about 1,000 Coco robots in the wild today. Photo courtesy of Coco Robotics Here come the delivery robots. About 1,000 Coco bots are currently making deliveries in Los Angeles, Dallas, Miami and Helsinki. They have completed more than 500,000 deliveries to date.
08, 2025 Facebook Twitter LinkedIn Domino's will let customers get any pizza for $9.99. Domino’s Chief Marketing Officer Kate Trumbull said in a statement that there are 34 million potential combinations of one of the chain’s pizzas, effectively making this a discount on 34 million products, at least through Aug.
23, 2025 Facebook Twitter LinkedIn The restaurant tech vocabulary keeps expanding. They are popping up more often in conversations this year, and they point toward deeper trends in the restaurant tech market. Starbucks’ deal with Empower Delivery fits the acqui-hire framework. By Joe Guszkowski on Jun.
23, 2025 Facebook Twitter LinkedIn Ancient grains like spelt/farro, quinoa, and sorghum have received a lot of culinary buzz in recent years. Zero-waste, high-fiber snack bars Food What operators should know about ancient grains Sponsored content from our partner Furmano’s on Jul. That doesn’t mean it’s not expensive there.
27, 2025 Facebook Twitter LinkedIn Jeff's Bagel Run has 15 units open, expecting to reach 30 by the end of the year. That led to selling bagels at farmers markets. It’s a point-of-sale system that allows the team to pack orders, and it’s integrated with third-party delivery partners. By Lisa Jennings on Jun. We’d sell out.
13, 2025 Facebook Twitter LinkedIn Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025. By Heather Lalley on Jun. Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes.
17, 2025 Facebook Twitter LinkedIn Convenience-store pizza edged out chain pizza in a survey of consumer taste preferences. this year, according to the 2025 Convenience Store Trends Report released Tuesday by customer experience solutions and mystery shopping firm Intouch Insight. this year, according to new data from Intouch Insight.
17, 2025 Facebook Twitter LinkedIn Greenlanes have no dine-in seating. The three-unit chain has two more under construction in the Tampa Bay area, and another five to seven are planned in 2026, reaching the Orlando market. By Lisa Jennings on Jun. Just drive-thru and pickup windows. Photo courtesy of Greenlane.
13, 2025 Facebook Twitter LinkedIn It was one of three DoorDash acquisitions announced this year. Photo: Shutterstock San Francisco-based delivery service DoorDash announced Friday that it has completed its purchase of SevenRooms, a New York-City-based reservations and marketing platform for restaurants. .
It's complicated Olive Garden parent Darden Restaurants could sell Bahama Breeze Olive Garden sales surge on delivery and free take-home meals Premium OPINION Financing Does Chipotle have a structural problem? 24, 2025 Facebook Twitter LinkedIn The flexibility of the menu remains a key strength for Chipotle. Photo: Shutterstock.
But if you're still on the fence about implementing online food ordering software at your establishment, take a look at some of the latest stats from the National Restaurant's Association's 2025 State of the Restaurant Industry Report.
From streamlining orders to managing inventory and staff, these systems provide the tools restaurant owners need to stay competitive in 2025 and beyond. Integration-Friendly: Easily connects with delivery platforms, accounting tools, and loyalty programs. With the global cloud POS market projected to grow 18.2%
17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. That’s our biggest takeaway after a pair of acquisitions by the delivery company that have it set to take a bigger share of the restaurant tech ecosystem. To put it simply, DoorDash wants to do a lot more than just handle deliveries.
These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." They don’t dine in the restaurant as much, but our takeout and delivery business has increased. This trend has held on in the last five years. Small businesses did what they always do—adapt.
20, 2025 Facebook Twitter LinkedIn Staff illustration Clint Penfield, Smalls Sliders Clint Penfield is the new chief operating officer at Smalls Sliders. And joining the team is Frances Siria, who is director of marketing. By Restaurant Business Staff on Jun.
15, 2025 Facebook Twitter LinkedIn Concierge's responses are based on OpenTable data including menus and reviews. By Joe Guszkowski on Jul. Image courtesy of OpenTable Reservations platform OpenTable has launched an AI chatbot that can field customer questions about different restaurants before they book a table.
Running a successful restaurant in 2025 means more than just great food—it requires smart financial decisions. Use Free Social Media Tools to Reduce Restaurant Marketing Costs Using low-cost or free social media for marketing can reduce restaurant expenses while effectively connecting with customers.
It's complicated Olive Garden parent Darden Restaurants could sell Bahama Breeze Olive Garden sales surge on delivery and free take-home meals Hulkamania is coming for Hooters Consumers are worried about tariffs. 23, 2025 Facebook Twitter LinkedIn Jack in the Box is giving up on running more than one brand as it looks to sell Del Taco.
14, 2025 Facebook Twitter LinkedIn AI is changing the online landscape for businesses. She is the president of Market Mentors, a marketing agency based in Springfield, Massachusetts, that has been embracing AI as a marketing tool. said Kyle Drenon, CEO of marketing agency Supper Co., By Joe Guszkowski on Jul.
11, 2025 Facebook Twitter LinkedIn DoorDash also unveiled AI-powered ad targeting. The food delivery company said Wednesday that it has acquired Symbiosys, an ad tech company, in a deal valued at $175 million. Restaurant delivery apps like DoorDash, Uber Eats and Wonder are employing a similar strategy. By Joe Guszkowski on Jun.
13, 2025 Facebook Twitter LinkedIn Image courtesy of Restaurant Business Jackie Secor is the new chief operating officer of Taco John’s. At Bobby’s Burgers, Cunningham will focus on new market expansion, and both traditional and nontraditional growth worldwide. By Restaurant Business Staff on Jun.
Identifying Challenges and Uncovering Opportunities SpotOn unveiled its 2025 Restaurant Business Report , revealing the financial challenges restaurant operators face and the opportunities to strengthen their businesses. Yelp has named Holbox in Los Angeles the top restaurant of 2025. Independent operators feel the squeeze the most.
An 'Out of the Ordinary' Year for Independents 2024 was an “out of the ordinary” year for independent restaurants, according to TouchBistro's 2025 State of Restaurants Report. The annual report surveys 600 independent full-service restaurant (FSR) owners and operators from across the U.S.,
15, 2025 Facebook Twitter LinkedIn Most Bojangles will be getting EV car chargers starting later this year. By Jonathan Maze on Jul. Photo courtesy of Bojangles You will soon be able to get a charge with your chicken.
08, 2025 Facebook Twitter LinkedIn DoorDash said rising costs have hurt restaurant delivery sales in Seattle. Photo: Shutterstock DoorDash is raising its prices in Seattle again after the city added new regulations for third-party delivery companies. . By Joe Guszkowski on Jul. Customers have already been paying a separate $4.99
08, 2025 Facebook Twitter LinkedIn Wendy's CEO Kirk Tanner will leave effective July 18. Premium Technology Olos restaurant tech odyssey will continue in private Tech Check: After a rocky few years on the public markets, the online ordering giant will continue its quest for “hospitality at scale” under a new owner.
23, 2025 Facebook Twitter LinkedIn Many states are phasing in a $15 per hour wage over multiple years. As July brings another round of phased-in minimum wage increases in various states around the country, the debate over the tip credit also remains in play in some markets. By Lisa Jennings on Jun. Photo: Shutterstock.
22, 2025 Facebook Twitter LinkedIn Uber claimed that DoorDash uses illegal tactics to secure contracts with restaurants. Uber’s lawsuit against DoorDash over delivery contracts will continue after a judge struck down DoorDash’s motion to dismiss the case. By Joe Guszkowski on Jul. respectively.
Curbside pickup, takeout and delivery have become buzzwords in the past week. We’re not alone — market research company Frost & Sullivan projects that online/mobile ordering will be a $200 billion dollar industry by 2025. That came back to bite franchisees at Panera Bread just a few years ago.
In this post, we’ll outline top digital marketing strategies that every restaurant should consider to stay competitive in the current digital landscape. EmailMarketing: Beyond Newsletters Segment your email list based on preferences. Additionally: Personalize emails with the recipient’s name.
The study also uncovers consumers’ QSR competitive positioning, brand preferences, delivery trends, and use of new technology. All markets within Texas experience negative trends in the week to April 17, following a week of positive trends to April 10. Sales velocity is now -7 percent vs April 10, 2021. Paytronix Systems, Inc.,
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