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The rapid evolution of payment technology over the past decade has had a profound impact on industries worldwide, and the restaurant sector is no exception. 2025 presents a unique opportunity for the restaurant industry to fully embrace payment technologies that have previously remained on the periphery.
To help restaurant operators better understand what employees want and need, close to 1,000 restaurant managers were surveyed regarding compensation, technology use, retention tactics, and more. Here’s a look at some of the key findings so you can reflect on 2024 and prepare for maximum growth in 2025.
"While technology has the potential to enhance the dining experience, the research shows that AI integration isn’t a top priority for most consumers,” said Carly Fink, President, Head of Research & Strategy for Provoke Insights.“Patrons
Cheese debuts a new arcade concept for adults who want to be kids Emerging Brands Big Way brings a fast-casual take on hot pot This 13-unit chain from Canada recently opened its first U.S. Only this one is fastcasual. But KPOT is a casual dining concept. location in the Los Angeles area, with more to come.
based diners who recently ordered from a QSR, fast-food or fast-casual chai also found that value is about more than just price. 61 percent of kiosk users say they want to see more kiosks in restaurants – up from 57 percent in 2024 and 36 percent in 2023. The survey of 1,500 U.S.-based
percent in 2024 — falling short of the 4.1 Meanwhile, Chili’s, which saw average unit volumes increase 16 percent in 2024 , experiences a 3 percent satisfaction drop to 78. percent in 2024, providing openings for popular brands like Raising Cane’s and Wingstop. At the same time, U.S. chain sales grew just 3.1
Fast Food Flavor Report Fast food brands and restaurants are scratching their heads trying to figure out what flavors are a bonafide trend and which are just a fleeting fad. Dash from the Past DoorDash unveiled their annual Dash From The Past 2024 Trends Highlights – packed with fun, unique insights from the year!
News prices commodities Breakfast Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Investors are leery about fast-food chains and they’re jumping onto a few key casual-dining bandwagons. Sign up here. Get today’s need-to-know restaurant industry intelligence.
Although dynamic pricing is a staple in industries like travel and hospitality, its application in fast food is uncharted territory. To illuminate the topic, Revenue Management Solutions leveraged its proprietary eye-tracking technology and decades of menu engineering expertise to understand consumer reactions.
at the Italian casual-dining chain as its investments in affordability and Uber delivery paid off. 20, 2025 Facebook Twitter LinkedIn Consumers are finding value in casual-dining brands like Olive Garden. Same-store sales at the Italian casual-dining chain spiked 6.9% By Joe Guszkowski on Jun. Sign up here.
billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.
Fast-casual Condado Tacos—which prefers calling itself “next-gen casual”—has long had a bar program with a selection of conventional margaritas and beers to go with its Mexican-style menu and vibe. Investors are leery about fast-food chains and they’re jumping onto a few key casual-dining bandwagons.
Premium Emerging Brands Olive & Finch lets diners dictate how they want to experience the brand This growing premium fastcasual out of Denver is expanding with an all-day menu priced no higher than $20. But that doesn’t mean that it hasn’t changed with consumer demand.
This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.
These experiments, largely rooted in technology solutions, will be focused on increasing their efficiency while also deepening their customer relationships. Retailers with strong customer connections ad robust investments in omnichannel models, including technology, will be best positioned. ” A Year of Challenges U.S.
2024 was a tough year for restaurants. . 2024 was a tough year for restaurants. But it wasn’t quite so bad for fast-casual concepts , which outpaced other categories with 9% growth in 2024, according to Technomic. By Heather Lalley on Jun. 06, 2025 Facebook Twitter LinkedIn Chipotle rose to No.
The chain was able to get ahead on things like branding, packaging, relationships with distributors and, perhaps most importantly, technology. The families became fast friends. With Wetherill came infrastructure that Jeff and Danielle previously couldn’t afford: a team, the small family office, a designer and attorney. She reached out.
Continue to Site >>> Menu C-stores are stealing fast-food tactics. Not quite yet An easy way to bring bold Korean flavors to modern menus From BBQ to beverages, menus are seeing a lot of action Food C-stores are stealing fast-food tactics. Sounds like the hallmarks of any solid fast-food restaurant. By Heather Lalley on Jun.
Salad is rising as the next drive-thru concept The fast-casual Greenlane is plotting growth across Florida with investor and NFL star Rob Gronkowski working the drive-thru window. But Tampa-based Greenlane is among a growing number of fast-casual concepts making freshly prepared salads a drive-thru option.
A rendering of Perkins Griddle & Go fast-casual concept. Simultaneously, the company also created a fast-casual version of Perkins called Griddle & Go, another nod to younger, on-the-go customers. And there will be more technology, including self-service ordering kiosks. A new day for family dining?
So much data is generated at every point within a restaurant, whether fastcasual or fine dining. As of 2024, over half of U.S. As technology continues to advance, restaurants that embrace these changes will be better positioned to thrive in a competitive landscape. Data, Data, Data.
deals this week as fast-food pizza chains work to reverse stubbornly weak sales. deals this week as fast-food pizza chains work to reverse stubbornly weak sales. It could have been worse: Fast-casual pizza chain sales declined 5%. By Jonathan Maze on Jul. Photo courtesy of Domino's. It’s not just those three.
Agentic AI is the next wave of the technology in which AI will be able perform tasks while more or less flying solo. There are already some restaurant applications for this technology , at least on the consumer side. Merriam-Webster You’ve likely heard of generative AI, or AI that can create content based on human input, like ChatGPT.
Fast-casual Panera Bread has been going through significant change over the past two years, with multiple board and leadership changes. News leadership Fast_Casual Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts.
Probably not The Bottom Line: The fast-casual Mexican chain remains a shockingly good value and its first-quarter sales slowdown was not out of the ordinary. Among fast-casual chains, the slowdown was more pronounced. None of this isn’t to say that there aren’t potential issues with the fast-casual chain.
The fast-food franchisor is asking a federal court to sign off on its decision to terminate Paradigm Investment Group’s franchise agreement. Private-equity firm Savory Fund made a major investment in casual-dining chain Hawkers Asian Street Food. million last year, that’s more than double the next closest chain.
And fast-food customers Chef Jonathon Sawyer discusses his Chicago restaurant, Kindling, and his latest TV appearance Are we reaching peak chicken tender saturation on menus? Since the menu at this fast-casual chain is rooted in Mediterranean flavors, this dessert is not a big culinary stretch. Photo courtesy of Nick the Greek.
The New Jersey-based fast-casual chain has been acquired by private-equity firm Thompson Street Capital Partners, the company announced Wednesday. News acquisitions franchising Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts.
But store closures have returned this year amid a difficult operating environment for much of the fast-food space. Trending Beverage Starbucks sets the 2025 release date for Pumpkin Spice Latte this summer Premium Technology Loyalty programs are growing. By Jonathan Maze on Jul. Photo courtesy of Subway.
To put the new Whopper on the menu, the Miami-based fast-food burger chain had to bring in the brisket, Carolina gold BBQ sauce and crispy onions. “A A fun fact is that the brisket is actually pit smoked. Its smoked slowly over 10 to 14 hours, then shredded and blended with a traditional barbecue sauce,” Young added.
Photos courtesy of Lime Fresh Mexican Grill With nine locations in Florida, fast-casual Lime Fresh Mexican Grill is David to Taco Bell’s Goliath. . Photos courtesy of Lime Fresh Mexican Grill With nine locations in Florida, fast-casual Lime Fresh Mexican Grill is David to Taco Bell’s Goliath. By Patricia Cobe on Jul.
News technology delivery finance Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Premium Emerging Brands Pepper Lunch carves a niche in the Panda Express-dominated world of Asian fastcasual The Japan-born franchise brand has 540 units globally, but only nine in the U.S.
Technomic’s revised predictions for 2024 revealed a challenging road ahead for the restaurant industry, which has been plagued by rising prices and shifting consumer behavior since the onset of the pandemic. percent sales increase by 1.5 percentage points to 3.8 After polling more than 1,000 U.S.-based
Suddenly we find that 2024 is almost behind us now but Future Food would like to share with you the trends and insight that we see across the food and hospitality sector. This trend is not just in fine dining, but though positioning levels – bars/pubs, clubs, smart casual, fastcasual, cafés, QSR and right down to impulse.
The eight-unit fast-casual concept Off The Hook Restaurants is beefing up its executive team as it plans growth in Louisiana. She also led a turnaround at Jamba as vice president of operations, and spent 14 years with Starbucks, rising to director of business operations. Blaze is now based in Atlanta. Have consumers moved on?
The convenience-retailing giant on Wednesday announced a Craveables Value Menu, pitting it in head-to-head competition with fast-food chains also looking to win consumers over with low prices. Photo: Shutterstock 7-Eleven is ready to do battle in the summer value wars.
Chris Tomasso, CEO of First Watch, and Barry McGowan, CEO of Fogo de Chao, are both joining a new board for Hawkers Asian Street Food, the casual-dining chain Savory acquired last month. By Jonathan Maze on Jul. 15, 2025 Facebook Twitter LinkedIn Hawkers' board will feature two notable full-service chain executives.
24, 2025 Facebook Twitter LinkedIn Puttshack is one of the concepts in the Emerging portfolio, which focuses on technology-fueled experiential restaurants. Emerging is a company founded by Mathew Focht that describes itself as investing “at the intersection of restaurant innovation, technology and experiential entertainment.”
At Qu, we believe technology should do more than keep your restaurant running—it should propel your business beyond. New Online Ordering 70% of guests prefer ordering directly from restaurants 1 , and guest expectations for fast, seamless digital experiences have never been higher. 2024, October 11). 2) QSR Magazine.
OpenTable says the bot will save customers time and will help restaurants capture more bookings by providing needed information fast. News technology consumers Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Sign up here.
News independents chefs Lisa Jennings is a veteran restaurant industry reporter and editor who covers the fast-casual sector, independent restaurants and emerging chain concepts. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.
In December 2024, technology leaders from various industries gathered at Amazon’s premier conference, AWS Re:Invent, where Qus CEO participated in a panel discussion. This marked a significant milestone, as the restaurant industrytraditionally underrepresented at such eventsemerged as a focal point of technological innovation.
. – Jackie Abril-Carlile, Auguste Escoffier School of Culinary Arts Culinary Instructo r and Executive chef and general manager at North Mountain Brewing Everything Has Changed At the onset of COVID, most fastcasual restaurants went from primarily dine-in business to mostly takeout and delivery models.
News Tech Check technology Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. Give them a reason to bite on whatever you’re putting out there, and let them get back to what they were doing,” he said. View All Articles by This Author Want breaking news at your fingertips?
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