Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships.

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2022 Mobile Ordering Guest Recovery Point of Sale 212

7 Shifts

OCTOBER 26, 2022

Most customers don't think twice about leaving a few dollars on the table or selecting a percentage on a tablet. Most customers don't think twice about leaving a few dollars on the table or selecting a percentage on a tablet. It's the expectation and an essential part of how restaurant workers earn a living.

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Presentation Tip Distribution Restaurant Law Back of House 487

Black Box Intelligence

NOVEMBER 14, 2022

New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale to grow their businesses. That all changes with GuestXM™. ” – Brad Jacobus, Head of Marketing, Jim n Nick’s. The GuestXM Platform will be generally available in January 2023.

Customer Experience 85

Customer Experience Management Management Front of House 85

Modern Restaurant Management

DECEMBER 22, 2022

Miso Robotics provides intelligent automation solutions for foodservice that solve some critical back-of-house kitchen operations. Prior to the pandemic, restaurant jobs – especially those back-of house – have seen high turnover rates. fewer employees in the front-of-house and 6.2 Across the U.S.,

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2023 Front of House Back of House 2022 184

The Restaurant Times

FEBRUARY 22, 2022

The labour shortfall and supply chain constraints that plagued 2021 have persisted into 2022. Investing in labour-saving technologies and providing simple and fewer menu selections, for example, has allowed them to free up cash flow and recruit more people or raise compensation. Popular Restaurant Start-Up Trends 2022.

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2022 Front of House Cash Management Online Ordering 98

Modern Restaurant Management

NOVEMBER 15, 2021

Today’s restaurants face obstacles on many fronts. But, everyone from inspiring entrepreneurs to established eateries can increase revenue and reduce costs by turning to automation technologies. Simplify Front of House Processes. Automation technologies can improve back of house operations as well.

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Training Front of House Food Safety Back of House 191

Modern Restaurant Management

JUNE 2, 2022

But some, such as the popularity of technology enabled dining experiences, are staying strong. As of the spring of 2022, 71 percent of consumers indicated they had used a mobile app to order food from a restaurant. Strengthen Customer Retention. Strengthen Customer Retention. Stay Connected.

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Mobile Ordering Front of House Back of House Consumer Goods 185

Modern Restaurant Management

MARCH 22, 2023

percent in late 2022. IoT is enabling restaurant employees to focus on what matters most, the customer experience, by automating manual back-of-house tasks to free up their time. In turn, the use of this technology is enabling more efficient use of talent and generating a faster return on investment. The solution?

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Back of House Front of House Food Safety Kitchen Safety 177

Modern Restaurant Management

JUNE 23, 2022

Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards.

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Food Food Safety Front of House Fast Casual 186

Restaurant365

FEBRUARY 18, 2022

Between self-service, order management, home delivery options, and futuristic robotic servers, there’s no shortage of great ideas for boosting front-of-house productivity. Every establishment’s goal is to deliver an outstanding customer experience. Casual dining – 28%. Fine dining – 28%. Quickservice – 29%.

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Technology Dietary Restrictions Back of House Front of House 78

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

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2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

DECEMBER 19, 2023

Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. Solutions that specifically targeted the guest experience, from ordering to payment to on- and offline interaction, took priority. Here are some of their insights.

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2023 Front of House Customer Experience Customer Service 114

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. Back-of-House and Front-of-House are an even split.

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Front of House Back of House Cash Management Customer Experience 195

Open for Business

NOVEMBER 21, 2022

But today, restaurant tech plays a major role in improving the guest experience. Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. What is the guest experience?

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

QSR Automations

APRIL 29, 2024

In the fast-paced world of restaurant management, making sure everything runs smoothly and customers are satisfied is key. That’s where ConnectSmart® Host comes in – it’s a game-changing tool that helps restaurants manage their front-of-house operations with ease.

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Front of House Back of House Social Media Fast Casual 52

QSR Automations

MAY 2, 2024

In this realm of precision, technology is a game-changer, it can revolutionize the way bars operate and enhance the customer experience. The landscape of kitchen tech is lush, and it’s never been a better time to invest in kitchen technology!

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Social Media Front of House Innovation Technology 64

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

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2023 Guest Recovery Email Marketing Back of House 186

Modern Restaurant Management

JUNE 28, 2022

In order to deal with these uncertainties, the top players had to work on bringing in technological advancements to survive and recover from the losses caused by the pandemic. Robots are able to improve the guest experience by analysing the online reviews from hotels and restaurants.

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Delivery Food Customer Service Front of House 229

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm.

Employee Relations 186

Employee Relations Back of House Front of House Customer Experience 186

Black Box Intelligence

NOVEMBER 14, 2022

New platform enables multi-location restaurants to quickly and accurately predict and respond to customer needs and local market trends at scale to grow their businesses. That all changes with GuestXM™. ” – Brad Jacobus, Head of Marketing, Jim n Nick’s. The GuestXM Platform will be generally available in January 2023.

Customer Experience 40

Customer Experience Management Management Front of House 40

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks.

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2024 Technology Customer Experience Dietary Restrictions 40

The Restaurant Times

AUGUST 26, 2022

Whether you are the owner of a fine dining restaurant, quick-service restaurant, food truck, or coffee shop, you will need restaurant management apps to streamline your business operations and unlock potential revenue in 2022. It depends on several factors, ranging from user experience to functionality. POS System.

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2022 Management Management Loyalty Program 69

Marketing4Restaurants

DECEMBER 29, 2021

We analyse the big trends along with changes in technology, changes within the restaurant customer base and just as importantly – your team. We put all these together to discuss what the big trends will be for Restaurants in 2022 and how you can benefit from them. What are we seeing within the industry?

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2022 Front of House Food Truck Back of House 52

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. The top ordered desserts this year, included donuts, chocolate brownies, and strawberry cheesecake!

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2024 2023 Food Order 2013 174

QSR Automations

JANUARY 15, 2024

As we begin to fully dive into 2024, the key to operational efficiency lies in leveraging cutting-edge technologies. Real-time updates on order statuses, the status of clean and dirty tables, and customer preferences enable smoother coordination between front-of-house and back-of-house teams.

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2024 Operations Front of House Social Media 52

Apicbase

FEBRUARY 29, 2024

Food costs increased in 2023: according to one survey, 60% of operators reported that all or most suppliers raised their prices , up from 50% in 2022. million in 2022, to $1,087 million in 2023. It is estimated that the US food service sector wasted 13 million tons of food in 2022, up from 9.15 decline from 2022.

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2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

MARCH 3, 2023

Consumers want restaurant experiences : 84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up. In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023.

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2023 2022 Consumer Goods Point of Sale 199

ChefMod

OCTOBER 20, 2021

Pundits predict a surging demand in consumption in 2022 but also shrinking corporate pool as most people work from home. Sharing a delicious meal with friends and family delivers on all fronts. People seem to be making up for the lost time on the social front, unfazed by rising fuel, food, and labor costs.

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Catering 2022 Pricing Food Supply 52

7 Shifts

MARCH 3, 2021

From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!) , and making the restaurant business better for it. When we look back at the impact that 2020 had on the restaurant industry, we’ll see it as an accelerator of change.

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Fast Casual 2021 Back of House Casual 195

The Restaurant Times

AUGUST 30, 2022

As a restaurateur, if you wish to beat the competition, you need to invest in modern business technology to help you differentiate yourself from others. One such new-age technology is the restaurant point of sale (POS) system. With the advancement in technology, the scope for restaurant POS systems has become quite widespread.

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POS 2022 Point of Sale Mobile Ordering 52

7 Shifts

MARCH 10, 2022

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. In 2022, there aren't many areas in restaurant management that can't be made better with technology. Top Restaurant Management Apps. Try 7shifts for Free.

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Management Management Operations Point of Sale 195

7 Shifts

NOVEMBER 29, 2022

But we kept the back-of-house revenue share program for our kitchen teams, where regardless of what position you work in the kitchen, you get a certain percentage of revenue earned. Instead of worrying about making enough tips to make a living, staff could focus on improving the guest experience. Table of Contents. 5 Tips on Tipping.

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BOH Restaurant Law Back of House Front of House 195

Black Box Intelligence

OCTOBER 27, 2022

It’s just as important to concern yourself with the quality of people you invite into your workplace as the quality you place on customer experience and loyalty. . Based on the industry performance of 2022, we’re sharing the current state of restaurant finances as well as the top trends to get ahead of in 2023. The result?

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2023 Point of Sale 2022 Consumer Goods 68

Aaron Allen & Associates

JULY 29, 2022

Restaurant robotics is a term that is used to describe the use of technology in restaurants to automate certain tasks. Some people view restaurant robotics as a way to reduce labor costs, while others see it as a way to improve the customer experience. How Robots Are Changing the Restaurant Landscape. and food at 5%).

Front of House 64

Front of House Back of House 2022 Kitchen Safety 64

Apicbase

AUGUST 25, 2023

Digitisation is more than introducing new technology; it requires a digital mindset – a new way of thinking that changes how restaurants operate. But customer behaviour has changed rapidly in recent years. Hospitality is expanding through technology. Historically, restaurant operators have (often) been resistant to change.

Cash Management 52

Cash Management Technology Front of House Allergens 52

Qu

MARCH 31, 2023

Restaurant leaders today find themselves in a rush to optimize every individual part of their operations while overcoming cost pressures, supply chain challenges, and technology proliferation. Sadly, the tower of technology tools is stacked so high that managing the entire system has become burdensome (and exhausting ).

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2023 Fast Casual Point of Sale Employee Relations 52

The Rail

JULY 19, 2022

By Katie Sullivan, Contributor The restaurant industry has changed dramatically over the past few years largely due to factors like new technology, external influences (e.g. the pandemic ), and ever-changing customer demands, as well as the new trends in the hospitality industry. 1 - Technology. or front of the house (e.g.

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Online Ordering Front of House Food Supply Back of House 52