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Simple Customer Retention Strategy for Restaurants

7 Shifts

A 2015 study found that nearly 70% of customers don’t return to a restaurant after their first visit, putting the average restaurant customer retention rate at about 30%. The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register.

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[Podcast] The state of the QSR and FSR industries with Danny Klein, Editor at Food News Media

7 Shifts

So from curbside pickup to QR codes, to the labor shortage to loyalty, Danny has a ton of thoughts to share. Emerging trends like the “next-gen casual” restaurant. There is a ton of opportunity for independent diners to leverage loyalty programs. Next-gen Casual” restaurants are an emerging trend. Meet Danny Klein.

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MRM Franchise Feed: Church’s Goes Hybrid and Curry Up Incentives Now

Modern Restaurant Management

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

Franchise 204
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MRM Research Roundup: Mid-April 2020 Edition

Modern Restaurant Management

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth. Emotional Connection and Loyalty.

2020 196
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MRM Franchise Feed: Frictionless QDOBA and Crisp & Greens Goes National

Modern Restaurant Management

The fast-casual brand continues to grow amid the pandemic and is on track to open more than 30 restaurants this year. Together, they are launching the Pathways to Black Franchise Ownership program, an innovative personal development training initiative that equips potential business owners to operate high-performing businesses.

Franchise 154
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MRM Plant-Based: Good Food Scorecard and Healthier Hospital Food

Modern Restaurant Management

Since 2015 the Humane Society of the United States has delivered plant-based training to nearly 11,000 culinary staff at large-scale food service operations, including working with over 95 health care facilities to increase availability of plant-based offerings in cafeterias, on patient menus or both. The Humane Society of the United States.

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MRM Franchise Feed: TCBY at 40 and, Mr. Potato Spread to Franchise

Modern Restaurant Management

Both opportunities provide franchisees with a turnkey opportunity that includes a detailed training program, real estate/food truck leases, all kitchen equipment, inventory, supplies, and a three-month capital reserve among other benefits. For more information on the program, including the 2022 scholarship application details, visit [link].

Franchise 173