article thumbnail

7 Restaurant Management Book Recommendations

7 Shifts

By championing Enlightened Hospitality and hiring a team of 51 percenters, you’ll improve the customer experience and employee satisfaction—which will lead to more repeat business and reduced staff turnover. Topics: Leadership; time management; reducing overheads and staff turnaround. ?? Published: 2007 ?? Published: 2017 ??

Book 370
article thumbnail

P.F. Chang’s To Go and Wing Squad Delivers

Modern Restaurant Management

Under Allen’s leadership, this C-suite team has been instrumental in implementing a multi-faceted transformation plan designed to ensure long-term sustainability, enhance brand relevance, accelerate innovation, improve guest satisfaction, increase overall profitability and create a clear growth plan to propel the company forward.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

MRM Franchise Feed: Opportunity is Barking and the Spirit of BBQ

Modern Restaurant Management

She started her career in private wealth management, serving as the Director of Client Relations for an investment advisory firm where she honed her skills for management of client relationships and true servant leadership. ” Wescott sees herself in a leadership support role, and it doesn’t go unnoticed by franchisees.

Franchise 165
article thumbnail

MRM Franchise Feed: CPK’s Franchise Momentum and Rex’s Rebuilds

Modern Restaurant Management

Under Minardi’s leadership, CPK sees significant opportunities to add to the company’s presence in Asia with a focus on Hong Kong, South Korea, Singapore, Japan, and Malaysia. In 2007, it was purchased by David and Camille Rutkauskas. So, when we had the chance to purchase it in 2007, we jumped on the opportunity.”

Franchise 104
article thumbnail

How the James Beard Foundation Failed the Most Prestigious Restaurant Awards in the Country

EATER

A series of correspondences with members of foundation’s leadership, as well as conversations with others within the award process and restaurant industry, seem to confirm Wells’s reporting — namely, that the foundation tried to take a shortcut to virtue by manipulating the results of this year’s awards, and has been trying to cover it up.

article thumbnail

MRM Franchise Feed: Wing Zone Revitalization and Real Food BK

Modern Restaurant Management

” All of the new franchisees cited Bad Ass Coffee of Hawaii’s leadership team, rejuvenated brand, product quality, commitment to the community and the strong feeling of ‘ohana as deciding factors in their decision to franchise. ” Bad Ass Coffee of Hawaii’s plans to open 150 new locations over the next 5 years.

Franchise 188
article thumbnail

#MeToo, Still

EATER

I worked at the Friedman-owned Spotted Pig between 2006 and 2007, and at the Rusty Knot and the Breslin from 2008 to 2012.) In many circles, consumers have a much stronger sense of moral responsibility as to where they spend their money; in workplaces, habitual abusers can’t necessarily depend upon the silence of their employees.