Modern Restaurant Management

DECEMBER 23, 2024

These changes are driven by a combination of consumer demands, technological breakthroughs, and the industry’s need to adapt to economic and operational challenges. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

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2025 Hospitality Bar Customer Experience 346

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. What is Restaurant Operations Management? Great restaurant operations dont happen by accident.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

MAY 19, 2025

Yet even then, operators were innovating—often quietly and creatively. Over the last two decades, I’ve worked alongside operators in just about every hospitality setting—independent cafés, high-end dining rooms, food halls, and regional chains. The pandemic redefined how restaurants operate.

Hospitality 305

Hospitality Front of House Back of House Food Order 305

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. When integrated with other systems, it allows for easy syncing with online orders and real-time inventory management, making operations smoother and more organized.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

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Loyalty Program Franchising Franchise Fast Casual 251

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. Consider the alarming pattern over the past three years.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

DECEMBER 30, 2024

In a recent report shared by TouchBistro on the State of the Restaurant Industry for 2025, data provides key insights into a year marked by both significant hurdles and notable resilience for the restaurant franchising industry and quick-service restaurant (QSR) operators.

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Loyalty Program Franchising Franchise 2025 251

ChowNow

MAY 9, 2025

These include: Food Costs Labor Costs Occupancy Costs Operating Costs Marketing and Promotions Expenses Every successful restaurant owner knows that tracking these isnt just a bookkeeping exercise; its how you spot opportunities to save money, collect data for better decision making, and run more efficiently.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

MARCH 19, 2025

Every restaurant owner is familiar with a POS system and knows how essential a strong system is to every aspect of restaurant operations and management. However, for restaurant owners looking to expand their operations, a POS system can help reduce some of the stress and questions associated with doing so.

POS 221

POS Loyalty Program Inventory Food Order 221

ChowNow

FEBRUARY 21, 2025

For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. These apps make it easier to manage digital orders, streamline kitchen operations, and reach more customers.

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2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

FEBRUARY 17, 2025

Operators would see increased prices in their supply chain, resulting in rising costs to their guests as well. This level of customization not only enhances guest satisfaction but also drives customer loyalty, which is crucial in our competitive market. In terms of operations, we're seeing a trend towards integrated systems.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

ChowNow

APRIL 15, 2025

One of operators most difficult challenges is balancing restaurant operating costs without compromising the food, service, and customer experience that makes your restaurant unique. The Three Types of Restaurant Operating Costs Before you can start paring down expenses, you have to understand what youre actually spending and why.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

The Rail

MARCH 31, 2025

It ensures process consistency and simplifies operations across multiple sites. Operations at Multiple Locations Technology makes managing numerous locations easier in many ways: Centralized Management Systems: Managers can manage multiple locations from one platform. Inventory management software: Tracks stock in real-time.

Technology 130

Technology Management Management Operations 130

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? How do you suggest they best balance operational and guest needs?

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. An inventory management system with automated restocking alerts keeps your stock levels in check. Too many missed reservations?

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2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

JUNE 12, 2025

LTOs also help you spotlight high-margin items or move excess inventory without slashing prices across the board. A clean, mobile-friendly site with a fast checkout experience makes it easy for existing customers to order whenever they like and gives new customers confidence that your operation is legit. Simple, easy, and automated.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

Modern Restaurant Management

JULY 30, 2020

According to Adams, the team hit the ground running and worked with its partners to helps tailor programs to help restaurants pivot their business models. "Everything They also had a tremendous amount of data from disparate sources with no way to efficiently aggregate and analyze inventory, customer preferences and more.

Technology 383

Technology Operations Loyalty Program Point of Sale 383

ChowNow

APRIL 15, 2025

Think of them as your restaurants vitals: they help you monitor the health of your business in real time, so you know where to adjust operations before problems become expensive. Lets dig deeper into the 11 Key Performance Indicators every restaurant operator should track and know. Subtract all your expenses to get your Net Profit.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? Prior to joining PAR, Yetter worked at Restaurant Brands International, overseeing Franchisee Operations for Burger King Restaurants in multiple global regions.

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Loyalty Program Customer Experience Customer Service Mobile Ordering 419

Modern Restaurant Management

MAY 15, 2023

Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Dole Out Digital Deals Growing your digital presence enables you to level up your loyalty program and marketing campaigns.

Customer Experience 493

Customer Experience Delivery Loyalty Program Mobile Ordering 493

Modern Restaurant Management

JULY 28, 2022

Company information is any data generated by your company during your regular operations. Your inventory on hand. Loyalty Programs. When registering for a loyalty, your customers give you some of their information to qualify. Loyalty programs also allow you to collect behavioral data. Online Ordering.

Loyalty Program 520

Loyalty Program Mobile Ordering Email Marketing Online Ordering 520

Modern Restaurant Management

FEBRUARY 3, 2022

Additional findings inlcude increased inventory costs caused the greatest financial strain for operators in 2021 with 33 percent citing it as their top expense, followed closely by rent (30 percent) and labor (30 percent). Now, more than half of all operators (57 percent) report offering a loyalty or rewards program of some kind.

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Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

SEPTEMBER 3, 2024

Think about it: nine out of 10 restaurants have fewer than 50 employees, making efficient operations critical for success. The independent restaurant market consists of dining establishments that operate with 50 employees or fewer per location. Despite these challenges, the restaurant sector is ripe with technological opportunities.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

Modern Restaurant Management

JUNE 15, 2021

Inventory stock changed significantly. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. In the best of circumstances, they should be linked to inventory and automated kitchens.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

ChowNow

MARCH 27, 2025

10 Online Food Delivery Key Performance Indicators (KPIs) to Monitor Next, well break down the essential food delivery KPIs every restaurant should trackand how each one impacts the success of your online ordering operations. How to improve it Streamlining kitchen operations is key to reducing prep time.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Modern Restaurant Management

NOVEMBER 30, 2023

By investing in a data-driven POS platform, restaurant operators can address labor challenges, fine-tune their stock management, design promotions based on current trends, reduce human error and more. Here's how restaurateurs can maximize the benefits of their POS data. And better customer service also translates to tangible savings.

POS 324

POS Operations Loyalty Program Seasonal Menu 324

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. Here’s how restaurant operators can evolve with them. Full-service menu prices climbed 4.5

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2023 Loyalty Program Point of Sale 2024 492

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. AI is a program developed by humans to respond to a set of instructions under specific environments. What are AI and ML? And, restaurants need to adapt.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

OCTOBER 26, 2023

With the rise of on-demand delivery and easy-to-use checkout technology driving consumer demand for quick service, restaurant operators are implementing modern payment solutions that provide a more seamless and customer-friendly dining experience ahead of the busy holiday shopping season. remain eager to dine out.

Customer Experience 474

Customer Experience Mobile Ordering Loyalty Program Point of Sale 474

Modern Restaurant Management

JULY 13, 2021

Personalization is a key ingredient to dishing up a comprehensive customer experience, capturing valuable data and enabling brands to reach out to customers though several touchpoints that create the customer journey: the drive-thru, menu board, branded apps, kiosks and loyalty programs.

Loyalty Program 531

Loyalty Program Fast Casual Customer Experience Customer Service 531

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. During peak seasons, considering outsourcing certain services becomes a practical solution to ensure seamless operations. Read the first part, here.

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2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JUNE 18, 2020

The concept now branded Freshii WFH (Work From Home), is an offshoot of their COVID response program, which focused on local hospitals and provided meals to front-line doctors and nurses in a safe and timely fashion. and grocery boxes delivered directly to home offices. It’s been well received, truly a win-win for everyone involved.”

Supplies 474

Supplies Innovation Food Supply Loyalty Program 474

Modern Restaurant Management

JANUARY 31, 2024

Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. Ninety-four percent of operators are planning some form of expansion and more than half of the 600 U.S

2024 508

2024 Online Ordering Website Management 2023 508

7 Shifts

FEBRUARY 8, 2024

Payroll can be a huge chore in this industry due to its time-sucking nature, and other accounting needs like inventory and budget management aren't exactly easy (or exciting). You’ll also gain powerful data into your guests’ behavior and preferences, which you can feed back into your marketing efforts or your loyalty program.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

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Marketing Loyalty Program 2024 2025 221