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Twenty years ago, hospitality looked very different. POS terminals were clunky, fixed to the counter, and limited to basic transactions. Over the last two decades, I’ve worked alongside operators in just about every hospitality setting—independent cafés, high-end dining rooms, food halls, and regional chains.
As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.
Depending on what is needed for them to do, their typically programmed to take down booking information and can even connect to a POS or online booking system to input the booking on the spot. Access to the POS/online booking system if necessary.
By Heather Langley, Contributor The hospitality environment evolves at a rapid rate, and bars and restaurants must continue adapting to the ever-changing needs of the consumer. A modern point of sale (POS) system utilizes modern technology that can help streamline your business operations and improve the guest experience.
Restaurant no-shows are a silent killer of hospitality profits. No-shows plague the UK hospitality industry, with 12-14 percent of restaurant reservations going unfulfilled, resulting in an estimated £17.6 billion in annual revenue losses, according to Zonal and CGA's GO Technology report.
POS Vendors Point-of-sale (POS) systems play an obviously foundational role in daily restaurant operations, making them a prime target for hackers looking to do damage. Once they’ve gained access, hackers inject malicious code into the POS software.
In 2025 and beyond, restaurant executives should be on the lookout for increasing point-of-sale (POS) systems attacks, AI-powered social engineering tactics, and greater supply chain cyber vulnerabilities. But this technology adoption has also introduced new cybersecurity vulnerabilities.
Recognizing that social media could be a powerful tool for the hospitality industry, Kim Beechner founded Embark Marketing in her senior year of college. Why did you want to open a marketing firm with a bar/restaurant/hospitality niche and what is the significance of the name Embark? “That’s the difference. .”
million , retail and hospitality remain prime targets for cyberattacks. stealing and selling passwords out of revenge or monetary gain) Whether through public-facing web apps or POS systems, restaurant owners without a clear cybersecurity strategy risk leaking private customer data and causing reputational damage.
"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.
What started as a way to help high-end restaurants reduce no-shows has evolved into a comprehensive platform serving diverse hospitality businesses, from boutique wineries to large hospitality enterprises. The hospitality industry has expanded well beyond traditional dining models over the past decade.
By Heather Langley, Contributor A restaurant point of sale (POS) system is home to a vast amount of personal information, including customer data and payment information. Restaurant owners need to take measures to keep their POS systems safe and secure to protect both business and customer data.
"That means smarter scheduling, streamlined menus, better inventory control, and automation that frees staff to focus on hospitality. However, nearly 29 percent have successfully reduced labor costs by leveraging POS sales data to accurately predict staffing needs, ensuring efficient deployment without compromising service quality.
After 15-plus years leading training practices in hospitality, I have seen firsthand how the strongest brands turn their playbook into a methodical growth engine. Celebrate hospitality wins during the training period. Here is how we think about building programs that scale with intention and stick with your teams.
After nearly two decades in marketing and technology leadership across hospitality brands, I have seen how aligning these functions can drive measurable results. When someone places an online order, tracks delivery or modifies an app-based pickup, they are still seeking a sense of hospitality.
SaaS POS systems offer a flexible, cloud-based solution that helps restaurants streamline operations, reduce costs, and scale with ease. In this post, we’ll explore why SaaS POS is not just a trend but the future of restaurant management. Often the technician would have to visit your premises for the repairs to be done.
In the ever-evolving hospitality landscape, technology has moved from the back office to center stage. Today, the point-of-sale (POS) system isnt just a tool for transactionsit’s a core driver of operational efficiency, guest satisfaction, and business growth. So, whats fueling this shift?
A POS system can increase restaurant profits by streamlining operations, reducing errors, and uncovering new revenue opportunities. Whether you run a quick-service café or a full-service restaurant, your POS system isn’t just a cash register—it’s a strategic tool that can transform your bottom line. Get a Free POS Demo 1.
It’s not about replacing creativity, but making the creative process easier, so restaurateurs can focus on hospitality. From prep lines to POS systems, marketing design to guest interaction, AI can reduce friction, improve margins, and create better experiences across the board.
Operators still using spreadsheets, clipboards, or disconnected POS systems are particularly vulnerable. Cross-reference POS data, employee tip logs, and payroll reports. This moment is different, but with the right approach, it can be a step forward for teams, operations, and the future of hospitality.
The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. It wasn’t just about survival; it was about reinvention.
The “invisible income” problem in restaurants refers to unreported cash tips, which differ from credit card tips tracked by POS systems. Please define the “invisible income” problem as it relates to restaurant operators? This underreporting creates significant issues for restaurant operators.
Finding the best restaurant POS system isnt just about taking ordersits about unlocking smarter ways to run your business. From real-time inventory tracking to mobile ordering and multi-location management, the right POS helps restaurants grow faster and operate more efficiently. What POS does Gordon Ramsay Use?
Your POS system does more than process payments—it reflects the overall health of your restaurant. From wait times and staff efficiency to sales trends and customer satisfaction, POS system performance offers critical insights into daily operations. POS systems come in as many different flavors as there are businesses.
This collaboration introduces a restaurant POS system with integrated payments , combining advanced point-of-sale technology with secure, unified payment processing. The first available product will be comprised of a Verifone Engage e285 device with Lavu’s tablet-based POS solutions. What makes the Lavu POS system stand out in 2025?
In the competitive world of hospitality, your point-of-sale (POS) system is more than a cash register—it’s the heartbeat of your operation. But if you’re still running a legacy POS, you may be paying more than you think. Here’s what legacy POS systems are really costing your restaurant, hotel, or foodservice business.
With Lavu POS, restaurants can seamlessly connect platforms like Uber Eats, DoorDash, and Grubhub directly into their point-of-sale system—eliminating manual entry, reducing errors, and saving valuable time. This fee covers Otter’s Core + POS package and tablet. What’s included in the Core + POS package?
A well-designed POS system improves restaurant operations by streamlining order management, speeding up transactions, and delivering real-time insights that help optimize every aspect of the business. In this post, we’ll explore how a restaurant POS system works and the specific ways it transforms daily operations for long-term success.
SpotOn Named #1 Restaurant POS System by G2 SpotOn Restaurant has earned the top spot in the Winter Grid® Report for Restaurant POS from G2, the world’s largest and most trusted software marketplace. G2's Report names SpotOn Restaurant point-of-sale #1 over top competitors in ease of use, quality of support, and more.
In today’s hospitality landscape, guest expectations are higher than ever. To meet these demands, many operators are turning to cloud POS systems —a powerful technology that improves guest satisfaction from the first interaction to the final payment.
Beneath the surface of the hospitality industry includes seamless operations and financial complexity that far exceeds standard business accounting. Key Takeaways Understand the key functions and principles of hospitality and leisure accounting. See how restaurant bookkeeping fits into broader hospitality accounting practices.
High Turnover and Staffing Issues With a turnover rate of 70%-80% , the hospitality industry experiences some of the highest employee churn of any sector. Leverage restaurant technology, such as POS systems and financial analytics tools, to gain deeper insights into spending and revenue trends.
This article breaks down how to manage ingredient costs, reduce waste, and optimize menu pricing using modern tools like POS systems. How Technology Helps : POS systems track costs, reduce waste, and improve menu performance. Key Metrics to Watch : CoGS, portion control, waste rates, and menu pricing.
Choosing the right point-of-sale (POS) system is a high-impact decision for any hospitality business. Whether you run a restaurant, café, bar, or hotel, a modern, cloud-based POS can streamline operations, improve guest experiences, and support long-term growth. But not all cloud POS platforms are created equal.
Integrating advanced restaurant technology into your full-service restaurant is a necessity in today’s hospitality landscape. The role of restaurant technology in your hospitality business In today’s fast-paced world, customers expect convenience , speed, and a personalized experience when dining out. Diner data. Personalized service.
In todays hospitality landscape, restaurant and resort operators face a unique challenge: balancing centralized control with the need for location-level flexibility. Thats where Squirrel Cloud Enterprise steps ina modern, cloud-based POS platform purpose-built for multi-location brands. Why Squirrel Cloud Enterprise?
The restaurant business is a dynamic, fast-paced world where passion for food and hospitality often takes center stage. Professional tips for hospitality accounting that directly contribute to sustained business growth. It’s also vital for verifying deposits from your POS system. Learn more about our Accounting Services !
Managing Orders Across Multiple Platforms is a Nightmare The Problem: Anyone whos tried to manage multiple third-party platforms on a busy night knows this problem all too wellwith multiple systems running independently, staff are forced to juggle tablets, manually enter orders into the POS, and scramble to keep everything running smoothly.
That’s where smart POS software comes in. By automating real-time reporting, syncing data across devices, and flagging inconsistencies instantly, modern POS solutions ensure your sales reports are always reliable. Smart POS software offers a solution by automating processes, reducing errors, and providing real-time insights.
With a POS system like SkyTab and solid accounting software, you can track it all without losing your mind. A restaurant POS system like SkyTab, though, has no upfront cost, just $29 per month. For his SkyTab POS, he deducts the $29 monthly fee as an ongoing expense. Credit card tips pull from your POS system.
For the last 12 years, she worked in hospitals serving the senior community in particular. Thanks to accessible reporting from Soup’d Up’s quick service restaurant POS , Gordon knows what’s popular and lets those numbers steer her daily menu.
Thats where this guide comes inpractical, no-nonsense tips to get things running like clockwork, especially for folks using POS systems like Harbortouch. Well cover everything from automation to IT management, with examples tailored for POS users. For POS users, your systems a treasure chest of clues. Feedbacks your friend here.
Hire Passionate People to Help Retain Café Staff Long-Term Depending on the season, being selective can seem like a luxury; but you are urged only to hire people with a sense of hospitality. Get a Free POS Demo 4. Use Your POS to Run a Smooth Operation Everybody loves to work for a smooth-running operation.
If you need your new waiters and waitresses to be deployed quickly, look for candidates who have used common restaurant tools like POS systems, inventory management software, and communication platforms. Familiarity with restaurant tools like POS systems and kitchen display screens helps servers manage their tasks easily.
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