Modern Restaurant Management

MAY 16, 2025

Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. A University of Nevada, Las Vegas study found that employee turnover, particularly in front-of-house roles, has a direct and lasting impact on customer service quality.

Front of House 324

Front of House Communication Back of House Fast Casual 324

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

OCTOBER 1, 2024

These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. Food quality Food quality plays a big role in your customer’s experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending.

FOH 78

FOH BOH Front of House Customer Experience 78

Touch Bistro

AUGUST 23, 2021

In fact, color alone can influence up to 90% of a guest’s initial impression. Try using textures, patterns, or even objects like the Taiwan Noodle House in Beijing, China. Whip up a feast for the eyes with restaurant interior design that wows your customers, while building brand recognition and loyalty. The added benefit?

Design 129

Design 2021 Front of House Sourcing 129

Sling

MAY 9, 2021

Defining characteristics of customer loyalty include: Not easily influenced by availability or pricing of other brands. 3) Train FOH Staff On Your Loyalty Program. One of the best ways to keep customers coming back to sample your fare is to implement restaurant loyalty programs into your workflow. What Is Customer Loyalty?

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78