MRM EXCLUSIVE: Five CX Strategies Restaurants Can Use to Gain a Competitive Edge During Challenging Times
Modern Restaurant Management
JANUARY 12, 2021
According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.
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