Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. The younger generations don’t just want great food, they expect memorable experiences. Mobile experiences will become tailored to a wider audience through increased adoption.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Machine learning is capable of organizing menu items in a way that incentivizes customers to order promoted items – an adaptable menu. – Joe Hand Jr.,

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

NOVEMBER 2, 2020

survey found that of the restaurants who are operating at less than full capacity, only 29 percent said they could keep their doors open indefinitely. restaurants are operating at less than 100 percent capacity in their dining rooms. A vast majority of the U.S.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. Digital Transformation-Fueled Operational Execution. Meeting or Exceeding Customers’ Needs.

Fast Casual 141

Fast Casual Food Safety Loyalty Program Customer Experience 141

Modern Restaurant Management

DECEMBER 21, 2022

This will manifest itself in several ways, such as informing robotics in the kitchen for food preparation, in addition to kitchen display systems (KDS) as restaurants kitchens seek to improve efficiency and better optimize for enhance prep station capacity management. – Chris Adams, VP of Strategy, Oracle Food and Beverage. "As

2023 166

2023 Loyalty Program Fast Casual Customer Experience 166

Modern Restaurant Management

AUGUST 17, 2020

Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study. Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout COVID-19 Consumer Dining Trends.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

JUNE 5, 2020

There are four touch-free methods restaurants can deploy now to ensure they are reopening in a way that promotes health and safety for their staff and guests as they work together to slow the spread of the coronavirus. Contactless Ordering. Contactless Menus. This can be done by making interactive menus available online or in an app.

Fast Casual 189

Fast Casual Online Ordering Cash Management Mobile Ordering 189

Modern Restaurant Management

OCTOBER 4, 2021

The findings have offered insight into consumer expectations to support restaurant brands as they work to navigate ongoing operating, social, and economic shifts over the past year and a half. The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands.

2021 153

2021 Fast Casual Mobile Ordering Social Media 153

The Restaurant Times

JULY 27, 2020

Accepting this as a new reality, restaurant operators are planning how to navigate post-lockdown operations while complying with safety regulations and reopening their restaurant. How To Restart Restaurant Operations While Maintaining Social Distancing Norms. meters distance. Reduced Capacity.

Operations 97

Operations Kitchen Safety Food Safety Social Media 97

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Rely on Technology to Increase Operational Efficiency.

2022 185

2022 Hospitality Loyalty Program Point of Sale 185

Modern Restaurant Management

DECEMBER 28, 2020

Chris Adams, VP of Strategy, Oracle Food & Beverage. As the food and beverage industry continues its digital transformation, restaurateurs need to prepare to take advantage of a tidal wave of data these interactions create. Those that are continuing to prosper had their technological house in order prior to the pandemic.

2021 186

2021 Kitchen Safety Food Safety Mobile Ordering 186

Modern Restaurant Management

MAY 18, 2020

US Foods Holding Corp. launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The blueprint provides operators with a how-to for putting key COVID-19 guidelines into practice as they plan reopening efforts. restaurant operations. Creating a buffered, contactless front-of-house.

Front of House 204

Front of House Back of House Online Ordering Kitchen Safety 204

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. Today, you’d be hard-pressed to find one.

Fast Casual 106

Fast Casual Food Food Order Mobile Ordering 106

Modern Restaurant Management

FEBRUARY 17, 2021

Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.

2021 186

2021 Mobile Ordering Loyalty Program Download 186

Modern Restaurant Management

SEPTEMBER 17, 2020

The survey, which asked restaurant operators about the six-month impact of the pandemic on their businesses, found that overwhelmingly, most restaurants are still struggling to survive and don’t expect their position to improve over the next six months. Here's what they found: The average American is ordering 2.4

2020 186

2020 Food Safety Food Supply Kitchen Safety 186

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). In Taiwan and South Korea, where restaurant dining rooms remained open during the pandemic, frequent users actually reported ordering more takeout and delivery.

2020 163

2020 Fast Casual Food Safety Guest Recovery 163

Modern Restaurant Management

FEBRUARY 18, 2020

Over the next decade, a generation passionate about health and wellness will demand restaurants be transparent about food from farm to table. Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Modern Restaurant Management

MAY 5, 2021

But for the QSR industry specifically, consumer expectations increased as priorities moved to health and safety first, which have, in turn, shaped decision making, long term brand engagement and buying behavior. In fact, 30 percent of recent casual dining visitors think there is an opportunity to improve the quality of the beverage offer.

2021 189

2021 Loyalty Program Coupons Fast Casual 189

Modern Restaurant Management

APRIL 20, 2021

As consumers ramp up their event planning, operators should continue to leverage connected technology solutions to ensure the event booking and management process is streamlined and as user-friendly as possible. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future.

2021 185

2021 Online Ordering Mobile Ordering Guest Recovery 185

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4 So what’s next?

Delivery 138

Delivery Kitchen Safety Social Media Online Ordering 138

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. Comeback Operator of the Year : Scott Teverbaugh, Fishers, IN. “The Juicey Awards are about honoring our passionate store owners.

Franchise 186

Franchise Franchising Fast Casual Loyalty Program 186

Modern Restaurant Management

DECEMBER 21, 2020

We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. We appreciate how our team shows up every day with positive attitudes, ready for new challenges and open to all of the operational changes thrown their way.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. By the end of June, 12 percent of all chain restaurants in operation before the pandemic remain completely closed, this percentage remained unchanged throughout the month.

2020 166

2020 Mobile Ordering Point of Sale Fast Casual 166

Modern Restaurant Management

JULY 27, 2020

“Cities such as San Francisco and Honolulu, which have had some of the nation’s strictest stay-at-home orders, are now seeing the highest numbers of closures relative to the number of businesses in their respective cities.” ” Increased Consumer Activity in May Correlates with Increased COVID-19 Cases in June.

Franchise 146

Franchise Franchising Mobile Ordering Kitchen Safety 146

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 173

2020 Fast Casual Point of Sale Online Ordering 173

Modern Restaurant Management

MAY 27, 2020

Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. ” Over 200 food banks face a surge in demand for emergency food aid in the wake of COVID-19. Aramark Creates Safety Plans.

Food Safety 154

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 154

Sling

JULY 24, 2023

Many restaurants operate on very narrow margins and fail because of mismanagement rather than anything wrong with the menu. Restaurant management software for operations Our next category of software is all about streamlining various aspects of your restaurant’s operations. It offers countertop, portable, and mobile options.

2023 78

2023 Management Management Tip Distribution 78

Modern Restaurant Management

JUNE 12, 2020

The safety of Dunkin’ franchisees, their restaurant employees, and guests remains a top priority. Taffer's Tavern, the new full service tavern concept created by Jon Taffer, signed a multi-unit franchise deal with Cuisine Solutions, a manufacturer of sous vide foods, to bring the ‘Kitchen of the Future’ to the D.C.

Franchise 141

Franchise Franchising Food Safety Kitchen Safety 141

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. QDOBA's New Concept. Holsom by Yogurtland.

Franchise 125

Franchise Franchising Loyalty Program Kitchen Safety 125

Modern Restaurant Management

JANUARY 15, 2021

This edition of MRM Research Roundup features restaurant industry year-end totals, how restaurant labor is evolving, fast-food brand intimacy and top cities for locavores. "The next wave of restaurant operators are ushering in and will use technology to run their businesses more effectively. Top Fast-Food Brand Intimacy.

2021 140

2021 Fast Casual Fine Dining Point of Sale 140

Modern Restaurant Management

NOVEMBER 19, 2020

The Ocean Spray Farmers for Chefs Alliance is open to public donations and 100 percent of proceeds will go directly to restaurant operators in need. Together, the initiative supported the food and beverage community by providing more than 500,000 freshly cooked meals and much needed supplies across 19 relief kitchens nationwide.

Mobile Ordering 122

Mobile Ordering Kitchen Safety Online Ordering Coaching 122

Modern Restaurant Management

JULY 14, 2020

In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. The deployment will put autonomous frying to work for enhanced production speeds, improved labor allocation and an added layer of health and safety in the cooking process. ” Resetting America.

Mobile Ordering 135

Mobile Ordering Certification Loyalty Program Kitchen Safety 135

Modern Restaurant Management

JULY 30, 2021

We are also leaning heavily into our People First Safety Always Plan to guide us through how we’re doing business, as we seek what’s best for all our teams, franchisees, and enterprise.” There aren’t a lot of products that are transparent about what is in your food.”

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

EATER

AUGUST 5, 2020

Customer mask mandates from other fast food and fast casual chain restaurants soon followed. Chain restaurants have stepped up to do what the federal government won’t: issue sweeping directives aimed to protect the safety of guests and employees. Standard operating procedures are a hallmark of the American chain.

Employee Relations 121

Employee Relations Fast Casual Food Safety Mobile Ordering 121

Modern Restaurant Management

JULY 20, 2021

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. COVID-19 triggered an increase in remote, app-based ordering in the US On Premise. Operators need suppliers’ help.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186