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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. Communication as a Foundation for Service Efficiency Fast and effective service is rarely accidental. The right metrics can show where communication is slipping and what’s working well.

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Technology Can Help Restaurants During ‘The Great Resignation’

Modern Restaurant Management

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. For fast-casual or QSR brands, digital tableside ordering is equally beneficial. Enter digital tableside ordering.

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Restaurant Staff Training 101

7 Shifts

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Let’s say you run a fast-casual restaurant. It’s also important to develop specific training for restaurant managers.

Training 195
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14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

The role of a restaurant manager is always in motion. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. That’s where task management software comes in. Task management software maintains historical data of tasks completed.

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MRM at Five: What Issues Have Impacted Restaurants?

Modern Restaurant Management

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come. Ilona Knopfler, Partner, Le Bilboquet.

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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” In addition to improving the guest experience, technology also makes it easier for restaurants to manage their operations.

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How to Build and Hire the Right Team for Your Restaurant

ChowNow

For example, if your line cooks know exactly who is responsible for prepping ingredients and who is managing the grill, you eliminate confusion and improve kitchen efficiency. For example, a server who knows they have opportunities for promotion to FOH manager is more likely to remain motivated and loyal.

Hiring 195