Modern Restaurant Management

MARCH 25, 2022

When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs. Some restaurants even took safety a step further by eliminating in-person ordering and offering contactless payment. Boost Social Media. QR codes are nothing new.

Social Media 212

Social Media Email Marketing Mobile Ordering Kitchen Safety 212

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. Here are some guidelines to consider implementing before your next shift. Create task items for each high-traffic surface (doors, chairs, etc.),

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Culinary Cues

SEPTEMBER 30, 2021

So, take a deep breath, kick a few empty five-gallon buckets around the kitchen (make sure they are empty), release a string of expletives if it makes you feel better, and take a few ibuprofens to address that constant headache. Yes, I’m talking about what it will be like in our restaurants from this point on and into the foreseeable future.

Food Supply 416

Food Supply Employee Relations Kitchen Safety Social Media 416

Culinary Cues

SEPTEMBER 26, 2020

Behind the mask and the social distancing each one of those employees is home to that next great idea – sometimes obvious, and sometimes hidden beneath the surface. They see those hesitant customers walking into a restaurant (or not) while scanning the environment for masks, distancing, and proper safety protocol. Ask your staff!

Kitchen Safety 331

Kitchen Safety Back of House Front of House Customer Experience 331

7 Shifts

JANUARY 31, 2024

Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. Posting on social media, optimizing visibility on search engines like Google, and building an email list are all key.

Management 398

Management Management Kitchen Safety Front of House 398

7 Shifts

MARCH 20, 2020

While your first concern should be for the health and safety of yourself, staff, customers, and loved ones right now, it would be a lie to say you’re not allowed to be worried about your restaurant during COVID-19. Here are a few reasons to consider exploring these off-premise dining options.

Delivery 366

Delivery Front of House Back of House Online Ordering 366

7 Shifts

MAY 11, 2020

It’s been months since restaurants across the US, Canada, and beyond were forced to shutter their dining areas in the wake of the COVID-19 outbreak. Just this last weekend, in the state of New Jersey, parks were opened and beaches were open, and there were a lot of people that just said ‘social distancing?

BOH 368

BOH FOH Food Safety Equipment 368

Modern Restaurant Management

SEPTEMBER 15, 2020

” The COVID-19 pandemic—more than any contentious customer or kitchen catastrophe—is putting that skill to test. As the nation grapples with another wave of restaurant closings and reduced dining room capacity, establishments must quickly respond to the cry for innovation in the industry. No-Touch Menus.

Technology 237

Technology Guest Recovery Kitchen Safety Social Media 237

Culinary Cues

MAY 5, 2020

A lack of trust will apply to everyone and every place as those once enthusiastic patrons give pause to any thought of dining out. but it will be your commitment to the safety of all involved that is the key to rebuilding a level of trust that will carry your operation through this tenuous time and on to an eventual renewal of prosperity.

Kitchen Safety 284

Kitchen Safety Food Safety Food Truck Communication 284

Modern Restaurant Management

DECEMBER 28, 2020

People have so many options when it comes to dining out so we need to go above and beyond. People have so many options when it comes to dining out so we need to go above and beyond. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Here are their responses.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts to gaze into a crystal ball and re-imagine the future of dining. Modern Restaurant Management (MRM) magazine asked restaurant industry experts to gaze into a crystal ball and re-imagine the future of dining. Chris Boyles, VP of Food Safety for Steritech.

Kitchen Safety 225

Kitchen Safety Food Safety Loyalty Program Technology 225

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. That includes social distancing, sanitation, masks, partitions and contactless payment and menus (or throwaways).

FOH 212

FOH Kitchen Safety BOH Food Safety 212

Culinary Cues

FEBRUARY 22, 2021

Safety and convenience are first and foremost in consumer’s minds. [] PROVIDE A FORUM FOR CONVERSATION: The heart and soul of many communities is a place where conversation flows freely – a place where opinions reign and where judgment of others is set aside in favor of a free flow of ideas. Sorry – just trying to be realistic.

2022 375

2022 Food Truck Merchandise Point of Sale 375

7 Shifts

FEBRUARY 15, 2022

Your smartphone is your restaurant's media center. It's a full-on media company. Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant. That smartphone is your media center.

Social Media 450

Social Media Hiring Website Management Hospitality 450

Modern Restaurant Management

JUNE 2, 2020

Everyone agrees that with COVID-19, the public has a heightened safety awareness. The public is watching operators very closely to see if they are doing all the things to make safety your #1 priority. Safety is Priority #1. During COVID and post COVID shutdown, there’s a whole new dynamic- safety.

Training 212

Training Kitchen Safety Food Safety Website Management 212

Modern Restaurant Management

MAY 18, 2021

We bought gift cards for future use, donated to employee relief funds, and shared our favorite spots on social media. In envisioning how we evolve capabilities and solutions for the current dining landscape, we’ve identified three delivery trends that restaurants must know to thrive in the post-COVID era.

Delivery 142

Delivery Kitchen Safety Social Media Online Ordering 142

Modern Restaurant Management

AUGUST 5, 2021

One hotel in upstate New York increased salaries of kitchen staff to $20 from $12.50 Consequently “more than 80 percent of Gen Z-owned businesses expect to get more than half of their revenue from digital (web, mobile, online delivery, social media) by 2022 versus only 33 percent of Baby Boomer-owned businesses.”

Food Truck 212

Food Truck Retail Mobile Ordering Food Safety 212

Modern Restaurant Management

MAY 21, 2020

However, as long as you keep the spotlight on food safety – sanitization, employee health monitoring and personal hygiene, and social distancing – your restaurant won’t be a hub of contagion. With less inventory and even fewer customers coming in, we recommend that you widen your margins and revamp your offerings.

Social Media 207

Social Media Food Safety Cash Management Kitchen Safety 207

Modern Restaurant Management

JUNE 12, 2023

With the most up-to-date weather forecasts at your fingertips, you’ll get a better sense for when you should prioritize indoor dining or pivot to other dining options such as takeout and delivery. To prioritize everyone’s safety, create a plan that outlines the basic protocols for different weather situations and scenarios.

Kitchen Safety 88

Kitchen Safety Online Ordering Outdoor Communication 88

Modern Restaurant Management

DECEMBER 19, 2023

This past year has shown us the invaluable difference that a warm and welcoming dining experience can make for customers, who are increasingly choosing establishments that go the extra mile in offering hospitality. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023.

2023 114

2023 Front of House Customer Experience Customer Service 114

Open for Business

JUNE 9, 2023

Read on for more about how to handle common complaints people make about restaurants both in the dining room and online, with examples of how your team can turn complaints into great hospitality. Restaurant complaints are unavoidable in the hospitality industry. It’s just a fact of life. Empathize with their feelings of frustration.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Here are their responses. To read part two, click here.

2021 190

2021 Kitchen Safety Food Safety Mobile Ordering 190

7 Shifts

JANUARY 31, 2024

Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. Posting on social media, optimizing visibility on search engines like Google, and building an email list are all key.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

MARCH 10, 2021

With health and safety being a top priority for many diners, demonstrating a commitment to a hygienic environment will be critical to your restaurant's success. Successful restaurant owners have many traits in common. They have a passion for food, an adventurous spirit, a strong work ethic, and the ability to teach and lead.

Management 370

Management Management Small Business Email Marketing 370

Modern Restaurant Management

MAY 19, 2020

Restaurants bring groups of people and that traffic often brings safety. Restaurants bring groups of people and that traffic often brings safety. Restaurants must build trust, communicate safety and clearly establish value. Restaurants must build trust, communicate safety and clearly establish value. Safety and Trust.

Guest Recovery 186

Guest Recovery Kitchen Safety Food Safety Email Marketing 186

Modern Restaurant Management

AUGUST 31, 2021

Amid the chaos of mandatory lockdowns and wavering safety regulations, only the most adaptable were able to stay afloat. Following new health guidelines all while remaining profitable meant thinking beyond plexiglass dividers and social distancing signage. Restaurants that fought to hang on were faced with a plethora of challenges.

Customer Experience 182

Customer Experience Customer Service Online Ordering Food Safety 182

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

The Rail

APRIL 14, 2023

Head onto social media and read customer reviews. There are many other reasons why your eatery might require a renovation, like the fact that there’s not enough room in the kitchen or in storage areas to help the staff be more efficient. Some restaurant owners see a 600-square-foot kitchen cost in the ballpark of $300,000.

Social Media 111

Social Media Kitchen Safety Outdoor Food Safety 111

The Rail

MARCH 14, 2023

By Andrea Abbondanza, Contributor In today's fast-paced digital age, restaurants are constantly seeking innovative ways to enhance the dining experience for their customers. Contactless menus , a popular ordering style that enhances safety, utilize QR codes that customers can easily scan with their smartphone cameras.

Mobile Ordering 111

Mobile Ordering FOH Front of House Kitchen Safety 111

The Restaurant Times

JULY 1, 2021

Given its rise as a tourism destination, Dubai has twice as many dining options as New York. Live Streaming The Kitchen. On-time delivery, establishing new delivery channels, adhering to standard hygiene practices, and strict compliance with food safety norms are crucial for generating customer loyalty. Source: Medium.

Marketing 98

Marketing Social Media Kitchen Safety Food Safety 98

7 Shifts

MARCH 27, 2020

Due to the volatile situation caused by COVID-19, restaurateurs across the globe are having to temporarily close their businesses to support social distancing. However, many states that are forcing restaurants to stop their dine-in services are allowing them to operate as takeout and delivery-only establishments.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

AUGUST 9, 2021

Modern Restaurant Management ((MRM) asked Lindsey Yeakle, Gluten-Free Food Service (GFFS) Program Manager, Food Safety at Gluten Intolerance Group (GIG), what restaurants need to know about gluten-free options. What can restaurants do to make guests with food restrictions feel comfortable dining with them?

Coaching 204

Coaching Kitchen Safety Food Safety Training 204

Modern Restaurant Management

MARCH 2, 2021

In the old days, great customer service, excellent food and positive social media reviews were the key to making that happen. In today’s social media world, you need photos, videos and owner interviews of every aspect of COVID-19 training. Then, have the team move to the washrooms and kitchen.

Social Media 163

Social Media Kitchen Safety Training Food Safety 163

Modern Restaurant Management

JULY 27, 2020

In this edition of MRM News Bites, we feature sobering statistics from Yelp, a ghost kitchen franchise model, franchise explosions expected and falling for for an improved PSL. Yelp Sees COVID Effect. YEA reflects data from millions of local businesses and tens of millions of users on Yelp’s platform measuring U.S. “As U.S.

Franchise 151

Franchise Franchising Mobile Ordering Kitchen Safety 151

The Restaurant Times

JULY 27, 2020

Accepting this as a new reality, restaurant operators are planning how to navigate post-lockdown operations while complying with safety regulations and reopening their restaurant. As per industry experts, social distancing is going to be the new normal that both customers and restaurateurs have to embrace. . meters distance.

Operations 97

Operations Kitchen Safety Food Safety Social Media 97

Embrace the Suck

MAY 14, 2023

Leadership: The Missing Ingredient The best restaurants are those led by individuals who understand that their role extends beyond the kitchen or the management office. A captivating website and dynamic social media presence can draw more guests. And much like a bad dish, it's tough to swallow.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

Modern Restaurant Management

JUNE 18, 2020

According to the latest report from Tripadvisor , which outlinines the road to recovery for the travel and dining industry, restaurants are showing the first signs of recovery, leading the way for hospitality businesses. Around one in six (16 percent) will avoid dine-in experiences altogether in favor of delivery or take-out.

2020 160

2020 Guest Recovery Kitchen Safety Online Ordering 160