Modern Restaurant Management

JULY 21, 2025

“As the restaurant industry appears to increasingly embraces AI, the journey to full-scale transformation is still a work in progress," said Evert Gruyaert, restaurants and food service industry leader, Deloitte. "Leveraging Customer experience is the most common use case.

Customer Experience

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you handle customer complaints and turn negative experiences into positive ones? Hiring the right people can make or break your business.

Leadership

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training

Modern Restaurant Management

MARCH 20, 2025

Inconsistent Customer Experience Customer experience is the lifeblood of any catering business. If your service is inconsistent, it can damage your reputation and hinder growth. Consider a scenario where two different clients have vastly different experiences with your service.

Catering

Modern Restaurant Management

JULY 16, 2025

“Most agencies can offer marketing services, but very few truly understand what it’s like to be in the weeds on a Friday night, when a chef didn’t show up and ticket times are running at 40 minutes,” said Beechner. The service industry truly saved my life. Service industry people are my tribe.

Marketing

Modern Restaurant Management

APRIL 18, 2025

Forget data centers and distant research labs: your local quick service restaurant may soon be the frontline of AI adoption in the real world. It’s no surprise that the fast food chains, which have over 100,000 outlets between them, see opportunities for AI efficiencies. That’s a lot to deal with for our crew.”

Food

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? The global online food delivery market size was valued at USD 221.65 from 2023 to 2030.

Delivery

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively. Success isnt just about passionits about structure.

Operations

ChowNow

FEBRUARY 13, 2025

What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.

2025

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer. How do you handle a situation where a customer complains about the wait time?

Hiring

The Rail

JANUARY 3, 2025

Regular staff training ensures your employees are equipped to handle a fast-paced restaurant environment and the challenges that come with it, deliver exceptional service, and adapt to evolving industry trends to stay competitive. Training in this area might include: Food safety : Food safety is non-negotiable.

Training

ChowNow

MARCH 28, 2025

With rapid advances happening across various industries, including the food industry, you might be wondering: What does AI have to do with running my restaurant? AI is no longer just a buzzword, its a reality that is reshaping how restaurants operate, interact with customers, and make decisions. The short answer? More than you think.

Front of House

Modern Restaurant Management

MAY 14, 2025

Dining out should be a relaxing experience for customers. However, the restaurant industry can present significant safety hazards for employees. Prioritizing safety is crucial, and often, seemingly small, overlooked aspects can significantly impact your business's well-being and reputation.

Kitchen Safety

Modern Restaurant Management

MARCH 11, 2025

While the pandemic forced consumers to leverage contactless payment, such as tap-to-pay, out of pure health and safety concerns, it’s quickly become the normal course of business for restaurants aiming to streamline operations and maximize convenience. The customer's needs always come first, even though my prices continue to rise.

Front of House

The Rail

JUNE 6, 2025

New ideas, improved service, and a fresh appearance help draw clients back quite regularly. 1 Simplify the Dining Area for Comfort and Style Updating the dining area produces a friendly environment that invites guests to remain longer and enjoy their food. . #1 Seasonal cuisine lets guests look forward to something all year long.

Social Media

Restaurant Business

JUNE 23, 2025

23, 2025 Photograph: RATIONAL Facebook Twitter LinkedIn Maintaining clean and hygienic equipment is one of the most important tasks in food service — and also one of the most despised. Most of all, it’s not nearly as much fun as preparing food and serving customers, the reason most people love working in food service.

Food Supply

The Rail

MAY 12, 2025

From logistics to marketing, staff communication to moving the kitchen, reopening a restaurant successfully is all about the details. Are you moving to provide a better customer base? This clarity also lets you communicate confidently with your team and customers, helping them buy into your vision for your restaurants future.

License

QSR Automations

JUNE 10, 2025

Combination of comprehensive operations management platform with kitchen automation will help customers execute more efficiently and profitably BOSTON, June 10, 2025–Crunchtime Information Systems, Inc., QSR’s kitchen display technology is a natural fit with Crunchtime’s operations management solutions,” said Raguin. “We

Technology

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. Green Restaurant and Slow Food were others we considered.

Certification

Lavu

MAY 2, 2025

Managing food allergies in a restaurant isn’t just about good service its a critical safety responsibility. With the right POS features for allergen management, restaurants can track ingredients, flag allergens, and communicate vital information quickly between staff and customers.

Allergens

Harbor Touch

MARCH 18, 2025

The next youre racing to keep inventory stocked while customers wait for tables. Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars. Motivated teams deliver better service. That keeps customers coming back for more.

Management

Lavu

JUNE 20, 2025

From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. In 2025, staying ahead means more than great food—it means leveraging the right tech to boost efficiency, reduce costs, and elevate the guest experience.

Technology

Indoor Media

JANUARY 16, 2025

In an industry that thrives on competition and customer expectations, success when starting a pizza shop is built on a foundation of core principles. Exceptional pizza Consistent branding and marketing, Efficient operations, Cleanliness Strong customer focus These aren’t just sides; they are the central slices in the pie of success.

Website Management

Lavu

JUNE 13, 2025

From planning the layout to managing food services and ensuring compliance, we’ll cover what it takes to launch a profitable, well-run cafeteria in 2025. By offering a range of healthy and diverse food options, employers can create a positive work environment that fosters employee well-being and satisfaction.

2025

SpotOn

FEBRUARY 26, 2025

That could simply be food sales , alcohol , and non-alcoholic beverages. Cost of Goods Sold (COGS) Your Cost of Goods Sold is the cost of your food and beverages. That way you'll have accurate food and beverage cost percentages for each COGS line item. Those sales line items should match the ones in your POS reporting.

License

Lavu

MAY 30, 2025

As customer preferences evolve, its clear why more restaurants are making the switch. Are you looking for ways to elevate customer experiences while improving your restaurants ability to quickly and efficiently serve guests? No Wait Times to Place an Order : Customers can sit down and immediately get started on their orders.

Ordering

Modern Restaurant Management

MARCH 11, 2025

These changes have become permanent shifts in how they target customers, market themselves, and design their offerings." Customer habits have also shifted after the pandemic. The focus now is finding the minimum necessary seating capacity while maximizing kitchen efficiency and service throughput.

Loyalty Program

Open for Business

OCTOBER 15, 2024

For instance, set up a mock kitchen line and have managers work together to prepare and plate a multi-course meal within a tight timeframe, encouraging communication and quick thinking. Let’s say a new server shows promise but struggles with wine service.

Training

Modern Restaurant Management

MARCH 11, 2025

Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. Landlord/Tenant Disputes : in my practice, I have seen a huge increase in lease disputes.

Mobile Ordering

Culinary Digital

FEBRUARY 17, 2025

Every industrys food services have different requirements and needs, but we all get cold. If your food service management hasnt already adjusted your menus to include piping hot drinks, warm soups, and other wintertime comfort foods, now is the time to be ready for any more big storms and cold spikes next month.

2025

Modern Restaurant Management

JANUARY 7, 2025

The clear expectations for performance and customer service. ” Instead of: "Follow proper food safety procedures." " Try: "We commit to maintaining food safety standards because our guests' well-being is our top priority." This guidance comes from the top. .”

Coaching

Web Diner

JULY 24, 2025

THE MISE EN PLACE OF DIGITAL MARKETING Before any great meal begins, professional chefs organize their mise en place—everything in its proper place, prepped and ready for service. Understanding each platform’s ingredients, techniques, and expected outcomes creates the foundation for memorable customer experiences.

Seasonal Menu

EATER

MARCH 11, 2025

Five years after the onset of the COVID-19 pandemic, our relationship to food and dining has undergone some permanent changes I got COVID for the first time this past February. Most restaurant and food service workers did not have access to sick leave or any other safety net , and yet were deemed essential.

Food Supply

Modern Restaurant Management

MARCH 4, 2025

While total spending growth was nearly flat compared to January, sector-level trends showed consumers shifting more spend to retailers and restaurants in February and spending less at service-based businesses. This edition ranks the top fraud challenges faced by global food delivery and ride-hailing companies in 2024. percent.

Delivery

7 Shifts

NOVEMBER 15, 2024

Hiring a great kitchen manager can transform your BOH operations with outstanding culinary and leadership skills. Asking the appropriate kitchen manager interview questions can reveal whether a candidate has the experience, skills, and abilities that your restaurant needs. How do you handle complaints about food quality from customers?

Back of House

Lavu

JULY 18, 2025

Managing a restaurant isn’t just about great food—it’s about great people. How you manage restaurant staff directly affects service quality, team morale, and your bottom line. Improving your management skills can lead to excellent customer service, increased sales and better employee productivity.

Management

PathSpot

JULY 1, 2025

Bringing together state-of-the-art food safety innovation with highly specialized insurance solutions tailored for restaurants, cafes, and hospitality businesses. The post Introducing a Partnership for Safer, Smarter Kitchens appeared first on PathSpot Technologies. Claim Your Benefit Today!

Kitchen Safety