article thumbnail

Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

Make sure customers are met with a clean environment, consistent recipes, appealing presentation, and excellent customer service every time they visit a restaurant. Reward Loyal Guests with Special Offers Incentives and loyalty programs are becoming increasingly popular, especially amongst the millennial crowd.

article thumbnail

Ordering Channels and Preferences Have Shifted: How Restaurants Can Win The Customer

Modern Restaurant Management

These findings reveal how delivery apps are shaping dining experiences and loyalty, which could prompt a need for restaurant owners to pivot their strategies. This may include visit patterns, customer service interactions, loyalty membership program data and marketing campaign engagement data.

Ordering 191
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

6 Brilliant Ways to Attract the Corporate Lunch Crowd to Your Restaurant

Restaurant Engine

4: Create a Loyalty Reward Plan This is one of the best ways to keep the corporate crowd coming back to your restaurant. Then, on their birthday or even their half-birthday, send them a coupon for a free appetizer, side, or dessert. You’ll find that a loyalty program can really drive your lunch business. #5:

article thumbnail

Six Reasons Promo and Gift Cards Will Be Driving Restaurant Trends in 2022

Modern Restaurant Management

This presents an incredible opportunity to make an amazing first impression. Think of them as coupons, or limited-time discounts. Generate Loyalty by Turning Existing Gift Cards into Rewards Cards. Did you know that it’s possible to use gift cards as a loyalty card?

2022 193
article thumbnail

What is Reward Marketing? How it increases customer loyalty & retention.

Bingage

Customer reward programs in marketing are point-based loyalty programs that offer discounts and other incentives (gift cards, vouchers, coupons, cashback, or free or discounted products or services…) in exchange for increased customer involvement and purchase. Reward programs have been around for centuries.

article thumbnail

How to Increase Profitability by Building Customer Retention

Restaurant365

Building a customer retention program is important for improving the lifetime value of current customers, which can make up a large portion of your restaurant’s revenue. And as an added bonus, customer loyalty helps bring in new customers since happy customers are more likely to recommend your product or service to others.

article thumbnail

How to Maximize Restaurant Revenue from Digital Platforms

Restaurant Engine

You can present them with add-ons or items you think they might like with what they’ve chosen. You have several options: Offer them a coupon for stopping by. Offer a Loyalty Program Restaurants that use well-thought-out loyalty programs find that the number of repeat visits to their restaurant increases.