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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

Properly Train Staff It is easy to assume employees understand their role, but they can’t deliver a brand’s desired experience unless expectations on customer engagement, cleanliness, and ticket times are clearly outlined. Punch cards, coupons, point systems, and even exclusive products can keep customers coming back.

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7 Restaurant Employee Contest Ideas to Boost Sales and Engagement

7 Shifts

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

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9 Important Hospitality Sales and Marketing Tips

Social Hospitality

Making special offers is one of the classic hospitality training tips that works for any type of business. Offer time-sensitive deals and coupons. Organize a wine tasting event, or anything related to local products. Provide Career Growth Opportunities for the Best Employees. Organize Local Seasonal Events.

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9 Important Hospitality Sales and Marketing Tips

Social Hospitality

Making special offers is one of the classic hospitality training tips that works for any type of business. Offer time-sensitive deals and coupons. Organize a wine tasting event, or anything related to local products. The employees who work in the background are also important.

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How to Plan Your Restaurant's Grand Re-Opening Event

7 Shifts

You want to have a big enough budget that your target customers will be exposed to your ads multiple times in a short period (two weeks) prior to the grand opening…he “newness” of the business and special offers related to the grand opening should increase the responsiveness of potential customers.”

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Three Steps to Improving Customer Loyalty During the Pandemic 

Modern Restaurant Management

Cardless programs reduce the number of high-touch surfaces for customers and staff and serve the additional benefit of eliminating issues related to card replacement. When establishing a new loyalty program, the process should be simple and easy for employees to learn and for customers to use. McKinsey & Co.

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How to Set Up Online Ordering for Restaurants

7 Shifts

7shifts' data has seen a 243% growth in delivery-related roles (i.e. As of December 2020, 900 delivery-related roles have been created in the 9 months since March 2020. A lot of restaurants are employing their own drivers, or cross-training their staff to be able to do delivery.