Remove Communication Remove FOH Remove Reservations
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Host/Hostess Interview Questions to Identify Hospitality Skills and Customer Focus

7 Shifts

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? What would you do if a guest requested a table that is unavailable?

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Five Benefits of Outsourcing Your Restaurant’s Digital Marketing Efforts

Modern Restaurant Management

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Customer communications – Email and Text. Mobile-Friendly Options – online menus, reviews, ordering, reservation options, etc. Google Rankings and Google My Business.

Marketing 508
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Forged in the Fire: True Hospitality Born from Camaraderie and Respect

Modern Restaurant Management

The reservation was made months in advance, and each course was designed with intention and artistry. Respectfully assertive requests to the designated leader on the line differentiate effective FOH managers and servers from disruptive individuals who place their own immediate needs above team success.

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Restaurant Staff Training 101

7 Shifts

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Meanwhile, inconsistent training can lead to misunderstandings, mistakes, and a breakdown in communication among your restaurant staff.

Training 195
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14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

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Providing The Best Restaurant Customer Experience in 2024

7 Shifts

For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

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Best Practices for Outdoor Dining All Year Long

Modern Restaurant Management

Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) This information should be communicated when the guest makes their reservation. Marked spaces to eat or drink. Tables separated further apart (this will vary based on federal, state and local guidelines).

Outdoor 508