7 Shifts

JANUARY 10, 2024

Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Communication is key — collect feedback from staff about how they want to be compensated. Getting buy-in from FOH staff is crucial, especially servers. Servers love it.

FOH 221

FOH Front of House Customer Service Back of House 221

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Front Of House (FOH)? FOH variables you might not consider include: Decor.

Front of House 88

Front of House Back of House FOH BOH 88

7 Shifts

JANUARY 10, 2024

Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Communication is key — collect feedback from staff about how they want to be compensated. Getting buy-in from FOH staff is crucial, especially servers. Servers love it.

FOH 195

FOH Front of House Customer Service Back of House 195

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Be thorough in your communication.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Slack is a more general employee communication tool that also makes it easy to connect online.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

SEPTEMBER 20, 2022

FOH Resources. How to Become a Bartender : Learn how to become a bartender including the experience and skills you actually need in order to get the job you're after. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. Five experts explain the most important qualities for you to grow.

FOH 195

FOH BOH Social Media Fine Dining 195

7 Shifts

SEPTEMBER 28, 2020

However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. Cleaning server duties Cleaning is critical to passing health inspections and making your restaurant appealing to customers. Server side work duties are just as crucial as primary duties.

FOH 195

FOH Management Management Cash Management 195

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Making Your Resume Stand Out. Cross-contamination.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

MAY 31, 2021

With this efficiency, staff knows exactly what to do and when to do it, and guests enjoy a delightful experience with your brand. Tables and surfaces need to be cleaned frequently so customers don't have to wait too long (and can feel safe when dining at your restaurant). Customer Service. Service Model.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

NOVEMBER 16, 2021

For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. However, servers are not the only ones who contribute to a guest's dining experience. Tip Pooling by FOH & BOH. Table of Contents. What is a Tip Out?

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Modern Restaurant Management

JUNE 8, 2020

As mentioned in The Restaurant Reopening Blueprint : “Restaurant management is a demanding affair; re-opening a restaurant in the face of a global pandemic promises to be complex and challenging… Your experience will be nuanced. Customer well-being. Improve Team Communication. Employee well-being. Entry/Exit.

FOH 202

FOH BOH Front of House Employee Relations 202

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? What measures can you take to make customers feel more comfortable ordering from you? How to communicate your COVID-19 restaurant closure. Make sure that staff know about your COVID-19 restaurant closure before customers do.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. How to Answer. How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. Salt & Straw uses an internal communication platform called The Dot. Build trust with open communication. Restaurant communication apps can help you get there.

Leadership 195

Leadership FOH BOH Website Management 195

7 Shifts

MAY 11, 2020

We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. You may even need to bring on more FOH staff to act as your delivery drivers if you’re offering direct. I'm so sorry, I'm not doing that anymore.’

BOH 368

BOH FOH Food Safety Equipment 368

Modern Restaurant Management

MARCH 10, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Without capacity management, you run the risk of bottlenecks to service that results in slow order ready times, and angry customers. Data Analytics – As with a rich KDS, data analytics are a valuable feature of any FOH technology.

Management 189

Management Management BOH Front of House 189

Lavu

JUNE 4, 2019

As a restaurateur, you want to provide your customers with the best dining experience you can. When it comes to meal ordering and preparation, kitchen display systems (KDS) are replacing the need for handwritten and verbally communicated tickets in restaurants. This will be beneficial to both your customers and your staff.

BOH 109

BOH FOH Front of House Back of House 109

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Update to Mobile POS System.

FOH 78

FOH Mobile Ordering BOH Front of House 78

7 Shifts

OCTOBER 2, 2019

There are certainly skills that will help you keep your staff engaged and your restaurant running smoothly, but some of what you need to know can only come from experience. Additionally, make them accessible in a shared drive or through your restaurant communication system. Communication is key in every part of the restaurant business.

Management 285

Management Management Communication Back of House 285

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH 78

BOH FOH Point of Sale Back of House 78

The Restaurant Times

MARCH 13, 2023

While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. The Back of House Lingo The hustle and bustle of the back-of-house, the chaos that sustains the front-of-house (FOH), and the sheer urgency, mingled with various types of noises, create a different word in and of itself.

Back of House 52

Back of House BOH Front of House FOH 52

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) Marked spaces to eat or drink.

Outdoor 203

Outdoor Fine Dining Dine-in FOH 203

7 Shifts

NOVEMBER 29, 2022

Instead of worrying about making enough tips to make a living, staff could focus on improving the guest experience. To Ji Hye, who came from another industry, it didn't make sense that staff should rely on customers to pay their bills. Keep communication flowing. Ksenia Adams said keeping communication open is vital.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Hot Schedules

MAY 21, 2020

How the COVID pandemic forced them to update operations, sanitation, communication and much more. David Cash, owner of Dallas-based Smoky Rose and Dan Fugman, owner of Denver-based Max Gill and Grill, shared their experiences and how they are preparing for the new normal. . Reopening Lessons from Two Independent Restaurateurs.

Back of House 148

Back of House Employee Relations FOH BOH 148

Modern Restaurant Management

MARCH 25, 2021

That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Without capacity management, you run the risk of bottlenecks to service that results in slow order ready times, and angry customers. Data Analytics – As with a rich KDS, data analytics are a valuable feature of any FOH technology.

Management 88

Management Management BOH Front of House 88

Apicbase

MARCH 28, 2024

Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech. Tick ’n Cook is an example of a kitchen display system.

Management 52

Management Management Point of Sale Kitchen Safety 52

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Jerry Abiog, Co-Founder/CMO Standard Insights.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Cheetah

SEPTEMBER 4, 2019

More importantly, shared terminology improves communication among staff and helps speed up the entire operation, from the host stand, to service, and in the kitchen. Front of the House Terms Front of the house (FoH) is literally the front of the restaurant, including the waiting area, the bar, and the dining area. Push it Sell it.

Front of House 106

Front of House FOH Back of House Customer Service 106

The Restaurant Times

SEPTEMBER 30, 2021

Running a restaurant comes with long and short-term problems that will exhaust you if you don’t have any assistance or prior experience. The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service.

Management 98

Management Management Cash Management Front of House 98

Modern Restaurant Management

MARCH 16, 2021

Today it’s common to see monitors that double as order kiosks greeting you as you walk in, POS systems that conveniently allow you to pay and tip in one place and tablets that waiters use to keep track of reservations and customer orders. Another trend that’s here to stay—the digital dining experience.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Sling

DECEMBER 24, 2020

Even when your customers can’t come out and visit your restaurant in person, they can still stay in touch — and perhaps order delivery — through the power and reach of the internet. Restaurant social media marketing is more important for the success of your business than ever before. Tips For Restaurant Social Media Marketing.

Social Media 78

Social Media Marketing Customer Service Hiring 78

Restaurant365

DECEMBER 1, 2021

The owners, Chad and Meggie Foust, created Sweet Lou’s so that the entire family can enjoy the dining experience. Their mission statement says it all: “Serving our best, from the kitchen to the community through high quality ingredients, a welcoming environment, responsible service and local outreach.” ” Challenge.

Hiring 78

Hiring Demo Communication Back of House 78

Sling

SEPTEMBER 6, 2021

A well-designed restaurant website is the cornerstone of this online presence and can serve to both attract new customers and build loyalty in existing customers. And what better way to greet website visitors than with a warm and inviting image that communicates the story of your business. Gramercy Tavern. Schlotzsky’s.

Website Management 78

Website Management Loyalty Program Online Ordering Mobile Ordering 78

Touch Bistro

MARCH 25, 2021

A thoughtful, organized onboarding experience can increase revenue, boost employee engagement, and reduce your restaurant turnover rate. Start with the one we’ve created below, then customize it to meet the needs of your business. Communicate restaurant guidelines and policies. Then, have them select the benefits they want.

Hiring 52

Hiring Employee Relations FOH BOH 52

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like. Christopher Baron of RedBaron Consulting.

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Restaurant365

MARCH 12, 2021

The owners, Chad and Meggie Foust, created Sweet Lou’s so that the entire family can enjoy the dining experience. Their mission statement says it all: “Serving our best, from the kitchen to the community through high quality ingredients, a welcoming environment, responsible service and local outreach.” ” Challenge.

Hiring 78

Hiring Demo Communication Back of House 78

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work?

Article 78

Article 2023 2022 2021 78