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Hiring? Ask These Interview Questions to Spot Versatile Restaurant Talent

Modern Restaurant Management

checking for understanding) Patience and adaptability to different communication preferences Example: “I had a customer with several food allergies who was, understandably, very concerned about ingredients and cross-contamination. She felt confident enough to order and appreciated my effort to address her needs.”

Hiring 419
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Training Shift Leads To Think Like Operators — Not Just Managers on Duty

Modern Restaurant Management

Start with the basics: food cost, labor percentage, ticket times, and guest retention, not in spreadsheets or back-office meetings, but on the floor and in the flow of the shift. When a lunch ticket gets voided because the kitchen missed the allergy note, explain what that mistake costs in food waste, comped revenue, and lost trust.

Training 221
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18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you ensure compliance with food safety and hygiene regulations? Becoming a restaurant manager entails leadership and communication skills.

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RC Leadership Conference Interview with Tony Chapman

Embrace the Suck

I was very honored to be interviewed by Tony Chapman at the recent Restaurants Canada Leadership Conference in Toronto. Tony: With me is Donald Burns, The Restaurant Coach™, named one of The Top 50 Restaurant Experts to Follow and one of 23 Inspiring Hospitality Experts to Follow on Twitter. Let’s get to it!

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KITCHEN GROUPISM VS. TEAM

Culinary Cues

Or “See if you can find the cooler expander, we have a larger order coming in.” What teams seek to find is leadership in this regard and not the subservient desire to be led. Success happens because of the sense of team and the leadership that sets the stage for this to occur. Go down to maintenance and get a bucket of steam.”

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MRM People & Places: Cassoulet War, Zagat Stories and AQUAlounge

Modern Restaurant Management

“The area has the best year-round weather in the country, a lively hospitality scene, and breathtaking bay views, yet there are no viable options for enjoying great food, drink and entertainment on the water…it feels like a very exciting opportunity.” Charities include hospitals, youth organizations, food banks and more.

Coaching 421
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Where Are You Stuck? The 4 Stages of Restaurant Growth

Embrace the Suck

With a never-ending list of things to be done and decisions to be made, one of the greatest challenges we all face as business owners is knowing which of the many things on our plate we should prioritize in order to move our business forward and achieve our goals faster. Focus: The focus here is all about their team and leadership.