Modern Restaurant Management

JUNE 8, 2020

Knowing exactly what is expected of you as a restaurant manager can be confusing. As mentioned in The Restaurant Reopening Blueprint : “Restaurant management is a demanding affair; re-opening a restaurant in the face of a global pandemic promises to be complex and challenging… Your experience will be nuanced. Go Digital.

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FOH BOH Employee Relations Front of House 507

7 Shifts

NOVEMBER 14, 2024

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

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Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

MAY 16, 2025

A study published in the FIU Hospitality Review found that service time is a key factor in guest satisfaction, with performance improving in direct proportion to how much management emphasizes it. Managers need to reinforce expectations consistently and address issues as they come up, not just when problems escalate.

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Front of House Communication Back of House Fast Casual 251

Modern Restaurant Management

JUNE 15, 2020

So how can restaurant owners and managers establish a culture that reinforces the role of cleanliness? With a sophisticated system, managers can track progress, upload their own documents and presentations and run contests and award badges that can be exchanged for rewards. Teaching Core Values and Processes.

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FOH BOH Food Safety Front of House 449

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Growth : Outsourcing digital marketing allows restaurant management to focus on growing their restaurant, not stressing over marketing efforts. Google Rankings and Google My Business.

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Marketing Social Media Mobile Ordering Website Management 508

7 Shifts

SEPTEMBER 1, 2022

At some point when you were dining in a restaurant, you may have heard the BOH staff shout “86” and the name of a menu item to the waiters. Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. If the BOH staff is constantly shouting “86!”

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Definition BOH FOH Front of House 360

Modern Restaurant Management

MARCH 14, 2025

Features like color-coded priority alerts, order tracking, and streamlined communication between FOH and BOH help restaurants handle even the most intense services without breaking stride. Subway , for instance, is testing kitchen display systems in select locations worldwide as part of its Fresh Forward 2.0

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Front of House Back of House FOH BOH 221

7 Shifts

JULY 14, 2020

Consider specialty sanitization services In addition to hourly sanitization of all high-contact surfaces (FOH and BOH), ensuring you have access to professional specialty sanitization will provide more confidence and peace of mind to your staff and guests. ResQ is not just another maintenance management solution. Who's ResQ?

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Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

FEBRUARY 15, 2022

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. Managers may struggle to justify staffing shifts if the sales cannot support the labor expense.

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Technology Loyalty Program Fast Casual Email Marketing 563

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. That’s where task management software comes in. Task management software maintains historical data of tasks completed.

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Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

SEPTEMBER 2, 2020

Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice. Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) Set seating times.

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Outdoor Fine Dining Dine-in FOH 508

7 Shifts

MAY 25, 2020

Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. If you’re using a task management app like 7tasks , ensure that each task is assigned to a specific person to enforce accountability—and have your managers check the task list progress throughout the shift.

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FOH BOH Kitchen Safety Cash Management 338

Goliath Consulting

APRIL 10, 2023

HVAC Tips Maintain your BOH and FOH With your back of the house refrigeration maintenance scheduled, it is time to take a look at the front of the house preparation. 86 Repairs 86 Repairs is a repair and management platform. Are the thermometers calibrated and the refrigeration levels adequate?

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Front of House FOH BOH Back of House 386

7 Shifts

AUGUST 5, 2020

Keep reading to get answers to questions like: How do you manage staff to boost off-site dining revenue? Are there any tips for food delivery and takeout inventory management? Food delivery ideas: How to manage staff to boost off-site dining revenue It’s important to have a protocol in place for managing delivery and takeout orders.

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Delivery Food Email Marketing Front of House 341

7 Shifts

MAY 11, 2020

Employees must report any symptoms and recent travel to their managers before a shift. Restart your POS subscription Reactivate your 7shifts account Reactivate your payroll system Reactivate your guest management or reservation systems Reactivate your music system 4. Employee health assessments ???

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BOH Food Safety FOH Equipment 368

7 Shifts

AUGUST 7, 2020

Management Ask these questions when you interview potential managers. What to look for: If a candidate’s answer is overly generic, then your restaurant is probably one of dozens of restaurants they’re applying to manage and they won’t care where they end up. What are the most important skills someone in this role should have?

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Modern Restaurant Management

MAY 14, 2024

To learn more about the pros and cons of putting an ESOP into place, Modern Restaurant Management (MRM) magazine reached out to Cucci. One hourly FOH employee, one hourly BOH employee, and one salaried manager. How did the idea of Employee Stock Ownership originate and why did you want to do it?

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Sustainability FOH BOH Take-out 472

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Trainees can ask their buddies questions that they may not want to go to their managers for. Elevate concerns to management after getting consensus from two coworkers that you should.

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FOH Food Safety BOH Customer Service 307

7 Shifts

AUGUST 21, 2024

Keep Restaurant Communication Channels Open When staff can easily access to managers, they will be more likely to bring up problems so that they can be resolved before it’s too late. As a restaurant manager, you may understand your mom’s struggle in a new light. Have a Process for Change Management Restaurants are dynamic businesses.

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Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

JUNE 15, 2021

Source More Smartly by Linking FOH to the BOH. In fact, the automating and upselling that occurs through predictive digital menus can lead to better management of inventory levels, preserving shelf time on low stock items, say onion rings, and recommending overstocked items such as fries.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

7 Shifts

JANUARY 7, 2020

According to the Society for Human Resource Management , employee engagement is a measure of a staff member’s volition to go the extra mile, positive sentiments about their employer, and intention to stay with their employer. For example, FOH staff can compete on revenue generated while BOH staff can compete on ticket speed.

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Employee Relations FOH Certification BOH 349

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Front Of House (FOH)? What Is Back Of House (BOH)?

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Front of House Back of House FOH BOH 88

7 Shifts

OCTOBER 2, 2019

If you’re transitioning to a restaurant management position, congratulations! But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. Let’s lay the groundwork by exploring what it means to transition to management. What are their goals and challenges?

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Management Management Communication Back of House 285

Modern Restaurant Management

AUGUST 4, 2022

"The Bear," a new Hulu/FX program portrays the raw reality of restaurant culture Chefs from around the country have commented to Modern Restaurant Management (MRM) magazine on the authentic representation the show gives of life in the kitchen as a chef. The Bear gives a more realistic look into the humble un-glorified work of a chef.

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Back of House Front of House Communication FOH 474

Lavu

MAY 30, 2025

As the restaurant industry faces rising expenses and shifting labor dynamics in 2025, understanding and measuring these key performance indicators can help managers make informed decisions, improve scheduling, and boost overall productivity. Some restaurant managers also measure performance per pay. FAQs: 1.

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7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. Operations Management. Below are some of the more common areas of restaurant operations management that should be mastered as soon as possible. All tasks in a restaurant are interconnected. Receiving & Storage.

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Operations Inventory Hiring Customer Service 363

7 Shifts

SEPTEMBER 20, 2022

FOH Resources. BOH Resources. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. You know you deserve a promotion, but you need a little extra to convince your manager.

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FOH BOH Social Media Fine Dining 195

Wasserstrom

AUGUST 31, 2023

Management and owners are under pressure to keep their restaurants profitable. This pressure may lead to setting unrealistic expectations for their front-of-house (FoH) and back-of-house (BoH) employees to stay ahead of the competition. The restaurant industry is a competitive one.

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Management Management Front of House FOH 128

7 Shifts

APRIL 3, 2020

Download all the data from your restaurant POS or back-office management platform to get a sense of how your restaurant is operating today. During the COVID-19 situation, evaluate how many BOH staff you need to keep up with delivery and takeout demand. Your staffing – Let’s say you need to pivot your restaurant to delivery-only.

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BOH POS Influencer Point of Sale 368

Lavu

FEBRUARY 10, 2020

This is nowhere as obvious as the relations between chef and FOH staff. . While the chef benefits from the independence, this kind of rock-stardom has proven to have a bad affect on FOH performances and the overall guest experience. . Below, we suggest several ways to improve relations with your chef and FOH staff. Order timer.

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FOH BOH Employee Relations Communication 88

7 Shifts

SEPTEMBER 15, 2020

Restaurant managers do it all. One minute you’re planning shifts, then checking inventory, then making drinks and bussing tables—and before you know it, your shift is almost over and you haven’t even started your core management tasks. That’s where our restaurant management checklist templates come in. Download it for free now.

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Management Management Download Leadership 195

7 Shifts

FEBRUARY 7, 2024

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Restaurant employee scheduling software Other than having a good product, your staff and how you manage them is the ultimate marker of restaurant success.

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Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

JANUARY 14, 2021

This report is based on direct feedback from hundreds of restaurant managers, executives, and owners across the United States and Canada. Before the pandemic, shifts in FOH, BOH, and others (managers, drivers,) were split fairly evenly. We asked hundreds of restaurant professionals to find out.

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2021 Delivery Front of House FOH 195

7 Shifts

JULY 29, 2020

Want to know how to interview a restaurant manager, server, or cook remotely? Use 7shifts’ Manager Log Book to ensure that all restaurant recruiting managers understand and follow the new restaurant interviews process. Able to carry out traditional restaurant manager skills and responsibilities. It goes into the log book.so

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Recruiting Kitchen Safety Employee Relations Food Safety 293

7 Shifts

DECEMBER 16, 2020

Within 7shifts, we’re also seeing trends that move away from a traditional BOH and FOH split, and more to non-traditional roles like delivery and more management being scheduled. The Snug also relies on 7shifts to manage their labor and scheduling to keep their costs in check.

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Back of House FOH Front of House Point of Sale 284

7 Shifts

AUGUST 5, 2021

It seems you're always either understaffed or overstaffed, either FOH or BOH , at the worst times. To avoid a backlog like this, have your food runners, servers, or even front-of-house managers familiar and comfortable with bussing. See why 500,000+ restaurant pros choose 7shifts for scheduling and team management.

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Front of House Restaurant Law Employee Relations Point of Sale 370

Lavu

JUNE 20, 2025

With a restaurant POS system , restaurateurs and managers can have an integrated platform where all aspects, from ordering to delivery, down to accounting can be effectively monitored. As the owner or manager of a restaurant, you know how much time and effort logging temperature takes. It’s easy, fast, and efficient.

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Technology 2025 Online Ordering Fast Casual 78