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Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. For FOH: Assure front of house staff that you are complying with or exceeding all regulatory local, state and federal rules and regulations. Most of the same applies to the health of BOH as well. Here's some of their advice.
There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.
Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice. Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) and BOH (including cooks, chefs, etc.).
When restaurateurs offer their employees opportunities for continuing education, they show them that they are invested in their future at the restaurant. Offer various educational tracks for different positions, but give employees the opportunity to develop skills outside of their roles at the restaurant. How can you gamify learning?
One hourly FOH employee, one hourly BOH employee, and one salaried manager. We also learned that financial education is critical for employees to truly understand what brings value and how they can affect that value.
This is nowhere as obvious as the relations between chef and FOH staff. . While the chef benefits from the independence, this kind of rock-stardom has proven to have a bad affect on FOH performances and the overall guest experience. . Below, we suggest several ways to improve relations with your chef and FOH staff. Order timer.
For example, during the 3-5 pm time frame, cleanup might include a thorough cleaning of kitchen areas by the BOH team and a floor sweeping and sanitization of tables in the front of the house. For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests.
I think there are two basic types: occasional workshops to improve hospitality, and an ongoing educational series of workshops that are staff led. workshops and trainings—on steps of service, or educating guests—are great for your customers, and improve retention for your staff. That’s why there is value in workshops.
If this is something you've done, name the course(s) taken, the certification achieved, and/or the name of your educator/institution for added credibility. Restaurants are coming to realize that education is one of the best ways to engage and retain staff. Recommended Reading: Restaurant Lingo & Slang Guide for FOH and BOH.
Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers. These educational experiences allow customers to learn new techniques, discover unique ingredients, and recreate their favorite dishes at home.
Streamline BOH and FOH Communications. The fastest way to boost productivity is by improving communications between the FOH and the kitchen. Meanwhile, the BOH is tasked with responding to orders. If the FOH and BOH are working hand in hand, why should their communications be limited?
To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Do you offer any continuing training or education opportunities?” Do you offer any continuing training or education opportunities?”
Providing employees with flexible scheduling to allow for educational, family, or personal commitments can help promote a healthy work/life balance. Here are some tips to optimize your labor costs, while also driving employee retention and satisfaction. Provide work/life balance to control restaurant labor cost. Cross-train your staff.
Vetting dining room, bar, and kitchen staff over the next decade will require probing more during job interviews, seeking candidates with more responsible lifestyles, advanced educational aspirations, and other evidence of a disciplined, drug-free work ethic will become even more of an HR imperative. The sleeping giant is virtual kitchens.
While the focus for food waste reduction usually lies with the back of house (BOH), a significant amount of food waste can also come from front of house (FOH) errors. Donating food to other organizations does require educating your staff how to identify food that isn’t usable versus food that is perfect for donation.
For hiring platforms like foh&boh, the name of the game was volume, volume, volume. Restaurants have woven their brand values throughout the employee experience, creating authentic communities that extend from the BOH to the customer. PIRG Education Fund.
Restaurant job boards can eliminate many administrative work and variables by providing work histories, background checks, and databases of workers that you can search or screen by education, training, profile, photos, and other criteria. The site is perfect for advertising BOH and FOH positions. Hiring Options.
With this expected influx on the horizon, it’s important that your restaurant takes stock of proper cleaning and hygiene measures for key front-of-house (FOH) and back-of-house (BOH) areas. BOH Processes Gain Visibility in FOH Areas. However, increasingly restaurants are bringing the BOH to the forefront.
Then, nurture those who show interest in progressing in their career with ample education and professional development opportunities. Offer meaningful perks and benefits: Offer staff competitive benefits that will convince them to stay at your restaurant instead of going somewhere else.
Front-of-house (FOH) management. Back-of-house (BOH) management. Asking these questions and doing the required reading is a great way to educate yourself about the options available out there. Employee scheduling. Employee tips. Using a restaurant management system, you can easily simplify these tasks.
And how many of those women work in the FOH rather than the BOH? At Hopdoddy, they use an open kitchen concept so that the FOH and BOH are more integrated. Once you do the work to educate yourself, install policies, and develop female staff , let people know. Restaurant communication apps can help you get there.
Rick Camac, Dean, Restaurant & Hospitality Management at ICE (Institute of Culinary Education). With leaner teams in place this year, restaurants have taken to automation and supplementary technology in all areas from FOH to BOH and everywhere in between. Angela Hart, Solutions Director North America, Fourth.
GreenPoints™ This Certified Green Restaurant® has 100 percent LED lights, Green-e Energy Certified Green Wind Power that offsets 100 percent of energy usage, and BOH and FOH composting. GreenPoints™ in the Education & Transparency category.
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