Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH 78

BOH FOH Point of Sale Back of House 78

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Be thorough in your communication.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Slack is a more general employee communication tool that also makes it easy to connect online.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

SEPTEMBER 20, 2022

How to Become a Bartender : Learn how to become a bartender including the experience and skills you actually need in order to get the job you're after. BOH Resources. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. Instagram Tips for Chefs & Cooks ???? Stuff you should know.

FOH 195

FOH BOH Social Media Fine Dining 195

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Making Your Resume Stand Out. Cross-contamination.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

MAY 31, 2021

With this efficiency, staff knows exactly what to do and when to do it, and guests enjoy a delightful experience with your brand. Tables and surfaces need to be cleaned frequently so customers don't have to wait too long (and can feel safe when dining at your restaurant). Customer Service. Service Model.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

JANUARY 10, 2024

Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Communication is key — collect feedback from staff about how they want to be compensated. But wait — there’s more. How did staff initially react? How did staff initially react?

FOH 221

FOH Front of House Customer Service Back of House 221

Modern Restaurant Management

JUNE 8, 2020

As mentioned in The Restaurant Reopening Blueprint : “Restaurant management is a demanding affair; re-opening a restaurant in the face of a global pandemic promises to be complex and challenging… Your experience will be nuanced. Customer well-being. Improve Team Communication. Employee well-being. Entry/Exit.

FOH 202

FOH BOH Front of House Employee Relations 202

7 Shifts

JANUARY 10, 2024

Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Can customers still leave tips? Communication is key — collect feedback from staff about how they want to be compensated. But wait — there’s more. How did staff initially react? How did staff initially react?

FOH 195

FOH Front of House Customer Service Back of House 195

Modern Restaurant Management

MARCH 10, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information.

Management 189

Management Management BOH Front of House 189

7 Shifts

NOVEMBER 29, 2022

Instead of worrying about making enough tips to make a living, staff could focus on improving the guest experience. To Ji Hye, who came from another industry, it didn't make sense that staff should rely on customers to pay their bills. Keep communication flowing. Ksenia Adams said keeping communication open is vital.

BOH 195

BOH Restaurant Law Back of House Front of House 195

The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. It can also help reduce labor costs and increase the speed of food preparation.

Back of House 52

Back of House BOH Front of House FOH 52

7 Shifts

MAY 11, 2020

We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. If you’re relying more heavily on takeout & delivery, and those channels stay strong even after reopen, then you’ll need more BOH staff to keep up with order demand.

BOH 368

BOH FOH Food Safety Equipment 368

Lavu

FEBRUARY 10, 2020

Poor employee relations go unnoticed and slip-ups in communications can be handled without disturbing the customer experience. It’s when things get busy that these dysfunctions transform your restaurant team into a discombobulated mass of opposing operations and communications. Late order notifications. Ticket updates .

FOH 80

FOH BOH Employee Relations Communication 80

7 Shifts

NOVEMBER 16, 2021

For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. However, servers are not the only ones who contribute to a guest's dining experience. Tip Pooling by FOH & BOH. Table of Contents. What is a Tip Out?

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. How to Answer. How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Lavu

JUNE 4, 2019

As a restaurateur, you want to provide your customers with the best dining experience you can. When it comes to meal ordering and preparation, kitchen display systems (KDS) are replacing the need for handwritten and verbally communicated tickets in restaurants. So what do you need to know about kitchen display systems?

BOH 109

BOH FOH Front of House Back of House 109

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. The result is that managers experience some pretty common challenges like compliance issues and high staff turnover. Sound familiar? What is Restaurant Management?

Management 284

Management Management 2019 Employee Relations 284

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. Salt & Straw uses an internal communication platform called The Dot. Build trust with open communication. Restaurant communication apps can help you get there.

Leadership 195

Leadership FOH BOH Website Management 195

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Update to Mobile POS System.

FOH 78

FOH Mobile Ordering BOH Front of House 78

7 Shifts

OCTOBER 2, 2019

There are certainly skills that will help you keep your staff engaged and your restaurant running smoothly, but some of what you need to know can only come from experience. Additionally, make them accessible in a shared drive or through your restaurant communication system. Communication is key in every part of the restaurant business.

Management 285

Management Management Communication Back of House 285

Modern Restaurant Management

MARCH 25, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information.

Management 88

Management Management BOH Front of House 88

Apicbase

APRIL 11, 2024

Having the best POS system and a constant flow of customers might seem like a sure path to success, but without proper back-of-house management, your restaurants have little chance of making real money. The restaurant back office, or back of house (BOH), is the non-customer-facing side of the restaurant business.

Operations 52

Operations Back of House Allergens Front of House 52

Apicbase

MARCH 28, 2024

All while cutting out meetings and phone calls which are far less productive than managing communication through your restaurant kitchen software. The right BOH system allows you to integrate all of your tech elements and make sure they talk to each other effectively to save time and avoid costly errors.

Management 52

Management Management Point of Sale Kitchen Safety 52

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. and BOH (including cooks, chefs, etc.). This information should be communicated when the guest makes their reservation. Set seating times. Contactless payment.

Outdoor 203

Outdoor Fine Dining Dine-in FOH 203

The Restaurant Times

SEPTEMBER 30, 2021

Running a restaurant comes with long and short-term problems that will exhaust you if you don’t have any assistance or prior experience. The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service.

Management 98

Management Management Cash Management Front of House 98

Hot Schedules

MAY 21, 2020

How the COVID pandemic forced them to update operations, sanitation, communication and much more. David Cash, owner of Dallas-based Smoky Rose and Dan Fugman, owner of Denver-based Max Gill and Grill, shared their experiences and how they are preparing for the new normal. . Reopening Lessons from Two Independent Restaurateurs.

Back of House 148

Back of House Employee Relations FOH BOH 148

PathSpot

APRIL 26, 2024

Adhering to rigorous hygiene protocols ensures customer satisfaction and protects public health. Understanding the Impact of Cleanliness on Your Business Trust and Loyalty are critical for customer loyalty. Since COVID, customers have been very aware of the need for consistent cleanliness, which builds trust and creates loyalty.

Hospitality 40

Hospitality Food Safety Kitchen Safety Food 40

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want. Jerry Abiog, Co-Founder/CMO Standard Insights.

2021 199

2021 Kitchen Safety Food Safety Mobile Ordering 199

Next Restaurants

DECEMBER 18, 2020

In fact, “When searching for kitchen staff, only 30% of operators say they prefer someone from culinary school, while 95% indicate that BoH (Back of House) experience does impact their decision.” That diversity spans every facet of our lives, from family-life experiences to the classroom and our workplaces. Key Takeaways.

Education 102

Education BOH Food Truck Customer Service 102

Modern Restaurant Management

AUGUST 19, 2020

Coke Freestyle machines allow customers to make their selections using their own smartphone screen. Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. Here are their insights. Chris Boyles, VP of Food Safety for Steritech.

Kitchen Safety 227

Kitchen Safety Food Safety Loyalty Program Technology 227

Sling

DECEMBER 24, 2020

Even when your customers can’t come out and visit your restaurant in person, they can still stay in touch — and perhaps order delivery — through the power and reach of the internet. Restaurant social media marketing is more important for the success of your business than ever before. Tips For Restaurant Social Media Marketing.

Social Media 78

Social Media Marketing Customer Service Hiring 78

The Restaurant Times

NOVEMBER 4, 2021

A well-designed kitchen layout not only helps your back-of-house crew to prepare high-quality meals but also increases the speed and efficiency of your whole team, resulting in a better guest experience. . With open configuration, all or part of the Back of House (BOH) is exposed to your visitors or customers. Staff Management

Design 98

Design Kitchen Safety Back of House Food Safety 98

Restaurant365

DECEMBER 1, 2021

The owners, Chad and Meggie Foust, created Sweet Lou’s so that the entire family can enjoy the dining experience. Their mission statement says it all: “Serving our best, from the kitchen to the community through high quality ingredients, a welcoming environment, responsible service and local outreach.” ” Challenge.

Hiring 78

Hiring Demo Communication Back of House 78

Sling

SEPTEMBER 6, 2021

A well-designed restaurant website is the cornerstone of this online presence and can serve to both attract new customers and build loyalty in existing customers. And what better way to greet website visitors than with a warm and inviting image that communicates the story of your business. Gramercy Tavern. Schlotzsky’s.

Website Management 78

Website Management Loyalty Program Online Ordering Mobile Ordering 78

Touch Bistro

MARCH 25, 2021

A thoughtful, organized onboarding experience can increase revenue, boost employee engagement, and reduce your restaurant turnover rate. Start with the one we’ve created below, then customize it to meet the needs of your business. Communicate restaurant guidelines and policies. Then, have them select the benefits they want.

Hiring 52

Hiring Employee Relations FOH BOH 52

Modern Restaurant Management

APRIL 2, 2020

Rally for Restaurants is a grassroots movement built to support local restaurants and stimulate cash flow by encouraging consumers to order takeout and delivery so the foodservice community can count on the income to keep their businesses running. ” NCR wants to help its restaurant customers during this difficult time.

Healthcare 206

Healthcare Employee Relations Online Ordering Customer Service 206