ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. What is Restaurant Operations Management? Its tough, and cant be done passively.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

DECEMBER 23, 2024

In 2025, I expect automation to keep expanding beyond back-of-house applications into more guest-facing roles. Advances in AI and customer relationship management (CRM) tools allow businesses to analyze customer behavior, predict preferences, and craft hyper-personalized dining and drinking experiences.

2025 346

2025 Hospitality Bar Customer Experience 346

7 Shifts

NOVEMBER 17, 2021

Both situations could have been prevented with proper restaurant inventory management, which gives restaurant operators better oversight over what's in stock and how it is used. There are plenty of good reasons to take inventory on a regular basis: Your restaurant can avoid running out of a key ingredient mid-service.

Inventory 370

Inventory Management Management Point of Sale 370

Modern Restaurant Management

MARCH 5, 2025

Looking back, I was optimistic—perhaps a bit naïve—about what scaling would require. I also picked up a lot of new vocabulary—lumper, FOB, EDLP, and scan back all became part of my vernacular. Scaling an artisan food business is no easy feat. Through this relatively simple idea, High Point Creamery was born.

Food 322

Food Back of House Consumer Goods Kitchen Safety 322

Modern Restaurant Management

APRIL 7, 2025

The 2024 State of the Restaurant Industry report revealed that 22 percent of restaurant operators plan to invest in technology like POS software, back-of-house systems, and data analytics in the near future. Meanwhile, an additional six percent will invest more in automation like kiosks and robotics.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

MAY 2, 2025

To tackle these challenges, restaurant owners are relying more on digital tools like mobile ordering, self-service kiosks, and AI-powered workforce management. Self-order and payment kiosks as well as QR code menus are streamlining front-of-house operations, improving order accuracy and speeding up service.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

JUNE 14, 2022

One study found that internal employee theft is responsible for 75 percent of inventory shortages and about 4 percent of restaurant sales. There are all kinds of different types of restaurant theft, ranging from food and inventory, theft at the register and checkout counter, external grease theft, time theft and employee product theft.

Point of Sale 508

Point of Sale Kitchen Safety Back of House Inventory 508

Modern Restaurant Management

NOVEMBER 19, 2024

The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners. With solo dining on the rise globally, consumers are fundamentally changing the way they dine out.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. As a manager it is your job to set the tone.

Management 417

Management Management Back of House Customer Service 417

Modern Restaurant Management

NOVEMBER 16, 2021

Going digital – increasingly a top choice among restaurant management. Cloud-based restaurant management software solutions enable food service operators to access everything from personnel to payments to back-of-house operations and incorporate loyalty programs from any channel the customer uses in real-time.

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Maybe one of your servers just called in sick at the last minute, your shipment of inventory containing all the ingredients for tonight's dinner special never showed up or the plumbing is acting up again. Table of Contents.

Communication 430

Communication Management Management Front of House 430

Crunchtime

MARCH 5, 2025

Our new mobile app makes inventory management more efficient than ever. In the day-to-day rush of running a restaurant, your team leads shouldn't be confined to a computer screen in the back officeit's imperative to stay agile, whether you're in the front or back of house.

Inventory 78

Inventory Management Management Front of House 78

Modern Restaurant Management

SEPTEMBER 29, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. By not standardizing your recipes, you may run out of ingredients more quickly and may need to order more inventory – which can put you over your weekly or monthly food budget.

Back of House 493

Back of House Inventory Food Supply Technology 493

Modern Restaurant Management

AUGUST 6, 2020

Optimize Inventory. Food cost is one of the key variables restaurants can manage on their P&L/ During these times, it’s important to evaluate which suppliers are offering deals and cut down on ingredients that are more expensive or low margin. At the end of the week, you had inventory worth $4,000.

Front of House 531

Front of House Inventory Food Safety Social Media 531

Restaurant Business

MARCH 12, 2024

How technology can save time and boost efficiency in the back of house Sponsored content from our partner Galley Solutions. Managing labor, food costs and daily tasks in foodservice operations is a tricky endeavor. Additionally, having this level of data available can help foodservice operations grow more easily and efficiently.

Back of House 201

Back of House Technology Inventory Food Order 201

Goliath Consulting

OCTOBER 16, 2024

By combining various tools like ordering, payments, and management systems into one cohesive platform, restaurants can enhance efficiency, reduce errors, and create a more seamless experience for both staff and guests. An organized tech stack also ensures that delivery services are efficiently managed, reducing delays and miscommunications.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

ChowNow

FEBRUARY 13, 2025

An inventory management system with automated restocking alerts keeps your stock levels in check. Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. Identify your biggest pain points.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

DECEMBER 31, 2024

From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

JUNE 15, 2021

Inventory stock changed significantly. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. In the near future, we’ll look at printed menus the way we look back at newspapers today.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

OCTOBER 7, 2021

Innovation is needed in several areas, including: Staff management. Staff Management. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. Let’s Start With the Why.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

ChowNow

MARCH 28, 2025

AI isnt about replacing peopleits about making everyday tasks faster, smarter, and easier to manage. AI isnt about replacing peopleits about making everyday tasks faster, smarter, and easier to manage. More than you think. Myth: AI is here to replace jobs Again, not quite. Myth: You need to be a tech expert to use AI Not at all.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. But to be clear, multi-location restaurant management is challenging. It requires a manager to differentiate concepts, ensure a consistent guest experience, and manage employees and technology across multiple storefronts. Table of Contents.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

FEBRUARY 2, 2024

Meanwhile, restaurants must effectively manage inventory, staff, and customer data. As a result, many establishments struggle with slow service times, inefficient inventory management, and inadequate customer engagement — all of which can lead to decreased satisfaction and lost business.

Operations 472

Operations Front of House Customer Service Customer Experience 472

Modern Restaurant Management

APRIL 26, 2022

We'll look at what artificial intelligence is and how it's being used in three different areas of the restaurant industry: back of the house, front of the house, and marketing. Let's start with the back of the house.

Front of House 493

Front of House Back of House Customer Experience Food Order 493

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques.

Management 352

Management Management Operations Mobile Ordering 352

Lavu

APRIL 25, 2025

One of the most effective tools for achieving this is mobile inventory management. This system helps restaurant owners and managers track stock in real-time, reduce waste, and maintain optimal inventory levels. By automating inventory processes, restaurants can save time, improve accuracy, and enhance overall efficiency.

Inventory 78

Inventory 2025 Management Management 78

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

OCTOBER 1, 2024

Digital platforms can help time-strapped operators address their historically difficult questions by minimizing operational complexity, giving their crews more time to assist guests, and providing staff with the freedom to accomplish more in both the front and back of the house. My staff can monitor orders from almost any location.

Bar 449

Bar Operations Back of House Front of House 449

Modern Restaurant Management

AUGUST 29, 2022

Restaurant management and operations personnel are always on the search for proactive ways to increase operational efficiency and reduce waste while complying with local regulations. For risk mitigation and asset protection, it is impossible to manage what you cannot inspect.

Operations 473

Operations Food Safety Kitchen Safety Front of House 473

Modern Restaurant Management

MARCH 1, 2021

Applying RFID downstream in the supply chain helps maintain traceability and transparency for such important back-of-house processes as: Delivery accuracy. Inventory cycle count. Expiration management. Traceability + Transparency for Back-of-House Operations. Replenishment. Why is transparency so important?

Technology 454

Technology Kitchen Safety Food Safety Food Supply 454

Modern Restaurant Management

JUNE 23, 2020

This digitization of the edge will not only enhance the experience, but also create a natural method of collecting data about your guest – who they are, their preferences, how often they visit, how they pay and how you can bring them back to your restaurant more often. And this will take some time.

Back of House 568

Back of House Front of House Kitchen Safety Online Ordering 568

ChowNow

MAY 22, 2024

Running a profitable restaurant isn’t just about selling more food or serving more diners; it’s also about efficient inventory management. If you know all these numbers and track them over time, it’s a benchmark for understanding where to invest and where to cut back.

Inventory 195

Inventory Management Management Back of House 195

ChowNow

FEBRUARY 21, 2025

They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. On the management side, data science can aggregate customer reviews to help uncover elements of service that can be easily improved.

2023 474

2023 Guest Recovery Back of House Customer Service 474