Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers.

2022 189

2022 Hospitality Loyalty Program Point of Sale 189

Focus POS

DECEMBER 11, 2019

Menu and order Customization. According to a consumer study by Deloitte , the number one factor that influences consumers when selecting a restaurant is menu options and order customization. Self-service kiosks for example, engage customers and make them part of their experience giving them freedom to easily customize their own orders.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Off premise has become a sizable segment of our business, and I don't see it ever going back to pre-COVID numbers. Carbon emissions labeling helps inform our impact on planetary health.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Restaurant365

DECEMBER 6, 2019

A mobile POS can help any restaurant looking to improve server productivity, increase revenue, and overall streamline their front of house operations. What is a Mobile POS? A mobile POS (or MPOS) is a handheld version of a standard cloud-based POS terminal. A Mobile POS Helps Your Servers Upsell More Often.

POS 117

POS Blog Mobile Ordering Front of House 117

Open for Business

NOVEMBER 21, 2022

POS stands for point of sale, and it refers to the transactional moments when a guest orders and pays for their meal. It includes both hardware and software that runs on computers and mobile devices. Sit down restaurants have a lot of moving parts, and a POS can be a clear channel of communication between front and back of house.

POS 78

POS Mobile Ordering Point of Sale Food Truck 78

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Restaurant365

APRIL 16, 2021

Today, consumers want convenient and easy ways to order food from your restaurant. Luckily, that’s what an online ordering system can do for you. Statista notes that in 2020, 760 million users were using online ordering for their restaurant takeout and delivery orders, a 20% increase year-over-year.

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

Modern Restaurant Management

JUNE 19, 2020

Thus, e-commerce is quickly moving front and center. Maybe they offer reservations or off-site ordering options, but those are nearly always offered through a third-party platform. Loyalty programs, for instance, have come a long way from the old punch-cards sub shops used to hand out.

Website Management 201

Website Management Loyalty Program Front of House Point of Sale 201

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. COVID-19 Consumer Dining Trends. Mixed take-out bag.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Mad Mobile

FEBRUARY 16, 2024

A 2022 Deloitte Study found that consumers spend an incredible 20% more when ordering through technology like tableside ordering , online menus, and handheld POS devices. Implementing QR code ordering is one of the fastest ways to quickly implement digital ordering. Make it clear, easy to read, and mobile-device friendly.

Ordering 40

Ordering Loyalty Program Social Media Mobile Ordering 40

Foodable

SEPTEMBER 10, 2020

With commentary from Brian Whitney, the vice president of sales for Appetize, this session is a deep dive into best mobile ordering practices from an operations standpoint. Episode Takeaways: Mobile ordering has become the preferred self-ordering method for consumers. Last month, Foodable.IO

Delivery 52

Delivery Mobile Ordering Front of House Loyalty Program 52

Lavu

MARCH 27, 2020

They can do anything from ensuring order accuracy to accepting payments and even performing payroll and accounting for you. Think of them as the real-life version of those house robots from ’80s movies. There’s a reason there are millions of food photos on Instagram and just a few thousand of point of sale systems (POS).

Point of Sale 78

Point of Sale Front of House Mobile Ordering Back of House 78

Lavu

JANUARY 31, 2020

The company offers a built-in social media feature so restaurants can expand their reach outside their usual network (for free) and a built-in loyalty program to draw them back. . Loyalty Program . Resy includes table management, ticketing, web booking, CRM, mobile app, POS integration, and more.

Reservations 78

Reservations Loyalty Program Front of House Social Media 78

The Restaurant Times

AUGUST 26, 2022

These apps enable you to centralize different facets of your restaurant’s day-to-day activities, such as accepting online orders, ringing up customers, managing payroll, and tracking performance. It should have all the programs required for front-of-house and back-of-house calculations, such as financial tracking, inventory reports, etc.

2022 69

2022 Management Management Loyalty Program 69

Restaurant365

JANUARY 7, 2020

The new tool many restaurants are turning to, in order to improve employee retention and engage with today’s modern workforce? Overview of How Employee Mobile Apps Have Improved Restaurant Management. Restaurant staff labor retention is one of the primary areas of focus for today’s restaurant manager.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

The Restaurant Times

NOVEMBER 15, 2021

Introducing a better POS system, staff training programs, or even completely rethinking their services are examples of strategies to achieve this balance. Train your employees on how to properly handle curbside orders and take payment. Online Ordering. 4 Ways To Diversify Your Restaurant Services To Increase Sales.

Loyalty Program 52

Loyalty Program Online Ordering Social Media Point of Sale 52

BNG Point of Sale

OCTOBER 13, 2021

A POS targets pinpointed messages that match customer interests, thus aiding marketing initiatives, including gift cards and loyalty programs. POS hardware examples include: A mobile device, such as a smartphone or tablet, and any proprietary hardware options. Types of Point-of-Sale (POS) Systems. Different Types of POS Systems.

POS 52

POS Loyalty Program Point of Sale Cash Management 52

Deliverect

OCTOBER 2, 2019

Pick the right one and you can streamline all your restaurant operations, from orders and payments to staff and inventory management. Key features include floor management, customer and inventory tracking, table-side ordering and an offline mode. But with so many providers out there, how do you decide? Lightspeed (for restaurants).

POS 60

POS Delivery Cash Management Point of Sale 60

Focus POS

JUNE 17, 2019

It improves customer service by providing faster, more efficient transactions (and additional transaction types, such as self-service or online ordering) and engages customers on a deeper level through gift card implementation and loyalty programs. Restaurant Point of Sale Software. Benefits of Restaurant Point of Sale Software.

Point of Sale 113

Point of Sale Cash Management POS Franchise 113

Restaurant Engine

AUGUST 25, 2021

Their POS system allows you to manage credit card payments, take online orders and pickup orders, track your tables, customize your floor plans, and more. In addition, you can also manage delivery and pickup orders which ensures you’re meeting the needs of your customers. Why are so many people using Square? It’s easy to use.

Email Marketing 59

Email Marketing Website Management Point of Sale Online Ordering 59

Mad Mobile

FEBRUARY 22, 2024

25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 1.22tn The revenue in the Online Food Delivery market is forecasted to reach US $1.22

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

AUGUST 14, 2020

The brand is also on track to raise a quarter of a million dollars in funds for front line heroes by the end of September after ringing-in nearly $50,000 in contributions from their charitable Big Yellow Cup in just two weeks. All locations will serve guests via delivery through a virtual kitchen facility.

Franchise 189

Franchise Franchising Kitchen Safety Food Safety 189

The Food Corridor

MARCH 27, 2023

And more and more often, whether we realize it or not, it’s also where we’re ordering our food. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.) The model allows one or more virtual restaurants to operate from a delivery-optimized kitchen without the overheads of a dining room or front-of-house staff.

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Holiday Traffic Not Enough. Topline numbers show robust restaurant sales growth during November. percentage points.”

2019 128

2019 Compost Mobile Ordering Point of Sale 128

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). With dedicated (mobile-friendly) software, all communication gets centralized.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 352

Operations Management Management Mobile Ordering 352

iTab POS

NOVEMBER 8, 2018

In such circumstances, your ability to run business operations without reducing the quality of food and service can be the difference between failure and success. Customer service is a big part of the highly competitive restaurant business, and whoever delivers it best gains a competitive advantage over its challengers.

Cash Management 40

Cash Management Mobile Ordering POS Point of Sale 40

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 210

Food Safety Mobile Ordering Online Ordering Kitchen Safety 210

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Enter digital tableside ordering. For fast-casual or QSR brands, digital tableside ordering is equally beneficial.

Technology 225

Technology Loyalty Program Fast Casual Email Marketing 225

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 215

Mobile Ordering Front of House Fast Casual Customer Service 215

Apicbase

FEBRUARY 29, 2024

71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. 85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. At first glance, some stats might seem to contradict each other. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

MARCH 11, 2022

As the COVID-19 pandemic continues to throw curve balls, the restaurant business is getting knocked back down just as it was starting to recover. Increased Emphasis on Online Ordering. This combination of pressures has brands doubling down on digital ordering – effectively reducing the labor cost of this process.

2022 208

2022 Marketing Fast Casual Mobile Ordering 208

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. A drop in employee retention & difficulty in hiring. The inability to turn tables quickly & efficiently as a result of insufficient staffing.

2022 189

2022 Food Supply Mobile Ordering Customer Experience 189