Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1

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Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. When the pandemic hit, many restaurants focused on expenses. Menus were trimmed to a fraction of original size.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

DECEMBER 14, 2022

Modern Restaurant Management (MRM) magazine quizzed Robin Zheng, US Manager of Pudu Robotics , about the company's work with restaurants and the future of robotic use and automation in restaurants. How important are robotics/automation to the restaurant industry now and how do you see their impact in the coming years?

Front of House 450

Front of House Customer Service Customer Experience Entertainment 450

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Table of Contents. Skills for Your Resume.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

ChowNow

OCTOBER 19, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. They help managers and operators spend less time and effort scheduling their staff, reduce their monthly labor costs, and improve team communication.

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Front of House Back of House Online Ordering Certification 195

ChowNow

OCTOBER 18, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. They help managers and operators spend less time and effort scheduling their staff, reduce their monthly labor costs, and improve team communication.

Front of House 195

Front of House Back of House Online Ordering Certification 195

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. Looking ahead, we’re focused on strategic, measured expansion and growing profitability.

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2024 Loyalty Program Customer Experience Customer Service 332

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The restaurant industry welcomes new staff at unprecedented rates. In other industries, the average employee tenure is 4.2 What to include in your restaurant onboarding process.

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FOH Food Safety BOH Customer Service 307

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. This group of workers includes managers, hosts, waitpersons, and bartenders, among others. The FOH manager supervises all front-of-house staff and reports to the GM.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Perfect Daily Grind

JUNE 21, 2020

Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. The market isn’t the only thing that’s changed. The world has too, and this will impact the behaviour and preferences of 2020’s coffee shop consumer. The Average Coffee Shop Consumer. Let’s take a look at what today’s coffee shop consumer cares about. “The

Café 178

Café Consumer Goods Customer Experience Sustainability 178

Hot Schedules

NOVEMBER 26, 2019

The Busywork Beast has the power to trap your managers in its Back-office Lair. It keeps them from interacting with their teams, spending time in the front of house with guests, and getting their work done efficiently. Luckily, there are ways to transform your general managers into superheroes. Download our free eBook.

Cash Management 78

Cash Management Allergens Back of House Front of House 78

Restaurant365

FEBRUARY 18, 2022

Between self-service, order management, home delivery options, and futuristic robotic servers, there’s no shortage of great ideas for boosting front-of-house productivity. Here are a few examples of how expanding back of the house technology can help deliver on patrons’ increasing expectations: Delivering dining insights.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78

Ken Burgin

JUNE 6, 2023

I’ve used it here to brainstorm ideas for training modules for waiters, managers, cooks, head chefs, and baristas. What are 10 ways they can use it to develop training material and activities to train restaurant FRONT OF HOUSE S TAFF? Questions could range from ingredients of dishes to potential allergens.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Apicbase

APRIL 1, 2025

Even well-resourced organisations report: Front- and back-of-house teams lack a unified view Procurement, operations, and finance run on separate data streams Teams cant act quickly on cost changes or ESG targets As a result, they lose time, margins, and opportunities. That’s where Apicbase comes in.

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Catering Front of House Allergens FOH 52

Hot Schedules

FEBRUARY 3, 2020

These questions, and countless others, add stress and strife to the lives of your managers. The burden of HR and benefits administration often falls on managers who are stretched too thin as it is. The more time your managers spend trying to resolve HR issues, the less time they’re focused on revenue-driving activities.

Employee Relations 78

Employee Relations Restaurant Law Front of House Allergens 78

Apicbase

APRIL 11, 2024

Having the best POS system and a constant flow of customers might seem like a sure path to success, but without proper back-of-house management, your restaurants have little chance of making real money. The restaurant back office, or back of house (BOH), is the non-customer-facing side of the restaurant business.

Operations 52

Operations Back of House Front of House Allergens 52

Apicbase

JULY 26, 2024

With 96% of restaurants planning to expand , operators are looking for the best software to manage BOH operations like inventory, recipes, production, and scheduling. Here’s how to stay in control of the back of house. As the number of locations grows, maintaining high standards across the board becomes more difficult.

Back of House 52

Back of House Allergens Front of House Food Supply 52

Apicbase

APRIL 5, 2024

Restaurants use software and smart hardware to automate everyday tasks and management duties, such as purchasing ingredients, managing inventory, making production lists, dealing with allergens, and calculating costs. What Back-of-House Processes Can Restaurants Automate?

Back of House 52

Back of House Front of House BOH Point of Sale 52

Apicbase

MARCH 3, 2023

These back-of-house software systems have become indispensable for modern restaurants because they enhance profitability and simplify work for restaurant managers and kitchen staff. Chief among these restaurant management systems is a F&B management platform such as Apicbase. POS integration is essential.

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Point of Sale POS Management Management 52

Hot Schedules

MARCH 26, 2019

Plus, managers spend valuable time vetting candidates and conducting interviews — not to mention training new hires. Meanwhile, Gallup confirms that back and front-of-house replacements cost around $2,000. Meanwhile, Gallup confirms that back and front-of-house replacements cost around $2,000. The Cost of Turnover.

Employee Relations 60

Employee Relations Front of House Allergens Back of House 60

Apicbase

MARCH 28, 2024

In this guide, we’ll examine the definitions and calculations for different types of restaurant profit margins and discuss the best ways to improve them through better inventory and purchasing management, tech integrations, and analytics. A slight improvement in your net profit makes a huge difference. What Is a Restaurant’s Profit Margin?

Food Truck 52

Food Truck Front of House Allergens Inventory 52

Apicbase

MARCH 28, 2024

Kitchen management software comes in all shapes and sizes. The F&B director works with the order forms, the COO analyses the profit and loss statements, the inventory manager checks the stock counts, the executive chef works in the recipes database and so on. In this post, we’ll help you narrow down the options.

Management 52

Management Management Point of Sale Kitchen Safety 52

Apicbase

AUGUST 25, 2023

More than 4 in 10 operators plan to invest in equipment or technology to increase front- and back-of-house productivity. Digitisation is more than introducing new technology; it requires a digital mindset – a new way of thinking that changes how restaurants operate. Many aspects of this industry have remained unchanged for centuries.

Cash Management 52

Cash Management Technology Front of House Allergens 52

Touch Bistro

MARCH 25, 2021

After all, employees are the heart of your restaurant, and setting them up for success starts with the onboarding process. A thoughtful, organized onboarding experience can increase revenue, boost employee engagement, and reduce your restaurant turnover rate. Let’s get started! What Is Restaurant Employee Onboarding? Review U.S.

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Hiring Employee Relations FOH BOH 52

Apicbase

AUGUST 19, 2022

If data management is fundamental to hotel operations, then it is counterintuitive that long lists of apps would provide the much-needed data. Every article about technology for the hospitality industry seems to start with a similar statement. Whether investing in so many different technologies makes sense is hardly ever discussed.

Hotels 52

Hotels Technology Hospitality Back of House 52

Apicbase

MAY 8, 2024

The right restaurant management software significantly enhances efficiency and control of operating costs. Finally, we will explore the best alternatives to MarketMan, helping you decide which restaurant inventory management platform aligns best with your needs. It helps you track waste and theft to better control running costs.

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Inventory Food Supply Back of House Kitchen Safety 52

The Restaurant Times

AUGUST 30, 2022

A restaurant POS system helps you manage everything from inventory to staff members, easing out a lot of the complexities involved in running a restaurant business. A restaurant POS system makes the management of operations in a restaurant smoother and much more convenient. What is a Restaurant POS System?

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POS 2022 Point of Sale Mobile Ordering 52

Touch Bistro

MAY 31, 2021

A customer relationship management system built for restaurants is your secret weapon for knowing what your guests want and creating dining experiences they’ll remember. CRM stands for “customer relationship management platform” and refers to software that serves as a database for customer information. What Is a CRM?

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Loyalty Program Dietary Restrictions Customer Experience Customer Service 52

Black Box Intelligence

DECEMBER 10, 2021

The need for convenience and seamlessness was already driving rapid adoption of restaurant technology, and the pandemic accelerated it. Contactless payments and ordering, tap and pay and QR codes are now commonplace in restaurants. And it’s an important aspect of the company’s strategy to address staffing challenges. Get weekly updates.

Technology 52

Technology Online Ordering Employee Relations Kitchen Safety 52

The Restaurant Times

OCTOBER 29, 2020

He provides consultancy & project management services to a variety of clients, acting as the de facto sales & marketing lead on their behalf. Maybe offer them a cocktail on the house, or let them sample something you’re working on. Overcoming the pandemic-induced challenges . The teams also have to be trained. .

Kitchen Safety 40

Kitchen Safety Operations Guest Recovery Food Safety 40

Modern Restaurant Management

AUGUST 28, 2020

In this edition of MRM News Bites, we feature a new documentary on women in the culinary world, the loss of an industry legend, a contest to create healthy recipes and products and services to help restaurant in the pandemic. 'A 'A Woman's Place' on Hulu. The film reveals a concerning statistic from a 2013 study by the Office of U.S.

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

Apicbase

MARCH 16, 2025

Few know this better than Sandra Rijswijk , Digital Transformation Manager at Vermaat, and Daniel Corlett , Managing Director Workplace Services at ISS UK. Daniel Corlett, Managing Director Workplace Services at ISS UK. For caterers, that means rethinking everything: how they plan, operate, and engage customers.

Catering 52

Catering Dietary Restrictions Back of House Front of House 52

Clover - Restaurants

MAY 3, 2024

City and state health departments monitor local restaurants to ensure they’re following food safety management program guidelines. Additionally, in order for restaurant leaders to operate as a certified safe food handler , such as managers and chefs, they must pass assessments related to food safety and risks like foodborne illnesses.

Kitchen Safety 52

Kitchen Safety Food Safety Food Food Supply 52

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. While features like ordering and paying via QR codes have become the norm, Back-of-House systems have lagged in sophistication.

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